Claims system broke and cannot do deals of the day. And still asks whether I’d buy chips or drink offered in Deals of the Day?
Atmosphere: 2
Food: 2
Service: 1
Kairat Zhaparbekov
Fake ‘out of order’ sign on a working restroom — just to keep customers out. Rude and unwelcoming.
Atmosphere: 1
Food: 1
Service: 1
Habib Bilfaqi
I ordered about an hour before closing and all I tasted in my tuna sandwich was just bread. Very stingy and will never go there again.
Atmosphere: 3
Food: 1
Service: 3
Marin Chunov
Both restrooms are not working at the same time! Very unhealthy and suspicious…
Atmosphere: 2
Food: 4
Service: 3
Ryan Lipke
Complaint Regarding Recent Experience at Subway, 1008 Weiland Rd, Buffalo Grove, IL 60089
I am writing to express my significant dissatisfaction with a recent experience I had at your 1008 Weiland Rd, Buffalo Grove, IL 60089 restaurant on 5/21/2025, at approximately, 3:25pm
My order consisted of a foot long Subway club sub on White bread with spinach, tomato, cucumber, onion, green pepper, pickle, banana pepper and american cheese. The primary issues I encountered were as follows:
I ordered on the app to utilize the $6.99 promotion.
They were preparing the sandwich as I arrived. While watching them prepare my sandwich, they applied 4 slices of turkey, 2 slices of roast beef, 2 slices of ham & 4 pieces of cheese.
The issue I have with this is the subway club includes 4 slices of Turkey, four slices of roast beef, two slices of ham and and 8 slices of cheese( as advertised on your menu, two times cheese)
I've been a customer for a long time. and I know what my favorite sandwiches include.
Upon explaining to them that sandwich included. 2 x cheese and that the sandwich was missing some meat. They exclaimed to me that &6.99 sandwiches, we're subject to less meat and cheese. Now the plot thickens. Now we get to the good part, the toppings. They were refusing to put the toppings I had requested that on the app, on the sandwich. Stating that now the sandwiches only come as reads on the menu. This one only included lettuce, tomato and onion. I asked them to cancel my order and refund my payment, which they refused to do, and there is no way to cancel an order in your app. So I wound up getting stuck with a sandwich that was not satisfactory.
After speaking with the owner on the telephone, they reluctantly finished the sandwich with significantly less than usual toppings, leaving the sandwich feeling very sparse.
This experience was particularly disappointing as I am a frequent Subway customer, and I generally appreciate the quality and consistency of your food. However, this recent visit fell far short of the standards I have come to expect from your brand.
I hope you will investigate this matter thoroughly. I would appreciate a response regarding the steps you will take to address these concerns and prevent similar issues in the future.
Atmosphere: 1
Food: 1
Service: 1
Susan Odmark
We got the Titan Turkey. They didn't put any cheese on it, or the right amount of meat. Both bathrooms were broken. They were out of many fountain drinks and the bottled drinks were very limited. Very poorly managed and supplied. They were nice, but we would NOT go back!
Atmosphere: 2
Food: 1
Service: 3
Jisoo Huh
i wish saw the reviews before coming here and that i could give this place zero stars. first off, they say they accept coupons on the actual subway site for this location but i walked in and they have a makeshift sign saying they don't accept any coupons. there were no customers and three employees just sitting around - i ordered three subs and there is barely any meat or veggies on all three subs. they use the veggies so sparingly for what reason? i asked for extra veggies because they were barely putting any to begin with and they added just one piece of everything i asked extra for. i have a tuna-less tuna sandwich that is 75% bread. this is extremely disappointing.
Joseph Peterson
Rude unfriendly staff. Don’t accept coupons. Two employees sitting at tables and when I asked them to wipe off my table I was met with some attitude and passive aggression. Drive an extra 5 mins down the road for a clean friendly location.
Atmosphere: 2
Food: 3
Service: 1
Samir Attar
Worst Subway as mention by others.. they forgot or added very little Tuna on my sandwich.. seems cost cutting initiative..
Food: 1
Service: 1
Chandra Veals Bey (chan)
Silly me, I didn't read the reviews before coming here. Lots of bread, little meat snd little veggies. Highly disappointed and the cookies were stale. Staff not so friendly, she just toss the bag on the counter and walked off. I was 2 employees and zero customers there. 😒
Worst subway experience. They completely messed up my online order. I ordered 3 different subs and they made all 3 to be same sub. Staff lady is rude and unapologetic for her mistake. Will never visit again.
Atmosphere: 1
Food: 1
Service: 1
Neha Soni
I ordered 3 six inch subs the lady refused to give me a bag for each one even though i explained that all the kids go to different camps. She told me to use bags that I may have at home.
Dave Kogan
I have been going to Subway forever. I know everyone has their sub place of choice and for me, it's Subway. I like having a choice of toppings. And no other sub shop holds a candle to Subway for toppings.
This location in particular is always clean and the owners/staff are very friendly. The main woman who owns/works there recognizes me and is always quick to say hello when I walk in. I think she and her staff know me by my orders and seem to put a little extra if I order for delivery.
My advice to other sub shops: would it kill you to add black olives and green peppers (not mixed with onions) to your topping offerings?
Located in the same strip mall as Niki's Gyros and Fuji Thai. It's a great location, clean, fresh food, and always freshly baked breads, and friendly staff. It's worth going to for this alone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Subway Club, Cookies
Andrew Kang
This may be the worst subway I have ever gone to. I got an online order of an ultimate B.M.T with lettuce, tomato, onion, olive, and provolone cheese. However, when I received the food, they gave me an ultimate B.M.T with lettuce, tomato, cucumber, onion, olive, spinach, sweet onion sauce, and no cheese. They got my entire order completely messed up.
Claims system broke and cannot do deals of the day. And still asks whether I’d buy chips or drink offered in Deals of the Day?
Atmosphere: 2
Food: 2
Service: 1
Fake ‘out of order’ sign on a working restroom — just to keep customers out. Rude and unwelcoming.
Atmosphere: 1
Food: 1
Service: 1
I ordered about an hour before closing and all I tasted in my tuna sandwich was just bread. Very stingy and will never go there again.
Atmosphere: 3
Food: 1
Service: 3
Both restrooms are not working at the same time! Very unhealthy and suspicious…
Atmosphere: 2
Food: 4
Service: 3
Complaint Regarding Recent Experience at Subway, 1008 Weiland Rd, Buffalo Grove, IL 60089
I am writing to express my significant dissatisfaction with a recent experience I had at your 1008 Weiland Rd, Buffalo Grove, IL 60089 restaurant on 5/21/2025, at approximately, 3:25pm
My order consisted of a foot long Subway club sub on White bread with spinach, tomato, cucumber, onion, green pepper, pickle, banana pepper and american cheese. The primary issues I encountered were as follows:
I ordered on the app to utilize the $6.99 promotion.
They were preparing the sandwich as I arrived. While watching them prepare my sandwich, they applied 4 slices of turkey, 2 slices of roast beef, 2 slices of ham & 4 pieces of cheese.
The issue I have with this is the subway club includes 4 slices of Turkey, four slices of roast beef, two slices of ham and and 8 slices of cheese( as advertised on your menu, two times cheese)
I've been a customer for a long time. and I know what my favorite sandwiches include.
Upon explaining to them that sandwich included. 2 x cheese and that the sandwich was missing some meat. They exclaimed to me that &6.99 sandwiches, we're subject to less meat and cheese. Now the plot thickens. Now we get to the good part, the toppings. They were refusing to put the toppings I had requested that on the app, on the sandwich. Stating that now the sandwiches only come as reads on the menu. This one only included lettuce, tomato and onion. I asked them to cancel my order and refund my payment, which they refused to do, and there is no way to cancel an order in your app. So I wound up getting stuck with a sandwich that was not satisfactory.
After speaking with the owner on the telephone, they reluctantly finished the sandwich with significantly less than usual toppings, leaving the sandwich feeling very sparse.
This experience was particularly disappointing as I am a frequent Subway customer, and I generally appreciate the quality and consistency of your food. However, this recent visit fell far short of the standards I have come to expect from your brand.
I hope you will investigate this matter thoroughly. I would appreciate a response regarding the steps you will take to address these concerns and prevent similar issues in the future.
Atmosphere: 1
Food: 1
Service: 1
We got the Titan Turkey. They didn't put any cheese on it, or the right amount of meat. Both bathrooms were broken. They were out of many fountain drinks and the bottled drinks were very limited. Very poorly managed and supplied. They were nice, but we would NOT go back!
Atmosphere: 2
Food: 1
Service: 3
i wish saw the reviews before coming here and that i could give this place zero stars.
first off, they say they accept coupons on the actual subway site for this location but i walked in and they have a makeshift sign saying they don't accept any coupons.
there were no customers and three employees just sitting around - i ordered three subs and there is barely any meat or veggies on all three subs. they use the veggies so sparingly for what reason? i asked for extra veggies because they were barely putting any to begin with and they added just one piece of everything i asked extra for. i have a tuna-less tuna sandwich that is 75% bread. this is extremely disappointing.
Rude unfriendly staff. Don’t accept coupons. Two employees sitting at tables and when I asked them to wipe off my table I was met with some attitude and passive aggression. Drive an extra 5 mins down the road for a clean friendly location.
Atmosphere: 2
Food: 3
Service: 1
Worst Subway as mention by others.. they forgot or added very little Tuna on my sandwich.. seems cost cutting initiative..
Food: 1
Service: 1
Silly me, I didn't read the reviews before coming here. Lots of bread, little meat snd little veggies. Highly disappointed and the cookies were stale. Staff not so friendly, she just toss the bag on the counter and walked off. I was 2 employees and zero customers there. 😒
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Always closed
Atmosphere: 1
Food: 2
Service: 1
Worst subway experience. They completely messed up my online order. I ordered 3 different subs and they made all 3 to be same sub. Staff lady is rude and unapologetic for her mistake. Will never visit again.
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 six inch subs the lady refused to give me a bag for each one even though i explained that all the kids go to different camps. She told me to use bags that I may have at home.
I have been going to Subway forever. I know everyone has their sub place of choice and for me, it's Subway. I like having a choice of toppings. And no other sub shop holds a candle to Subway for toppings.
This location in particular is always clean and the owners/staff are very friendly. The main woman who owns/works there recognizes me and is always quick to say hello when I walk in. I think she and her staff know me by my orders and seem to put a little extra if I order for delivery.
My advice to other sub shops: would it kill you to add black olives and green peppers (not mixed with onions) to your topping offerings?
Located in the same strip mall as Niki's Gyros and Fuji Thai. It's a great location, clean, fresh food, and always freshly baked breads, and friendly staff. It's worth going to for this alone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Subway Club, Cookies
This may be the worst subway I have ever gone to. I got an online order of an ultimate B.M.T with lettuce, tomato, onion, olive, and provolone cheese. However, when I received the food, they gave me an ultimate B.M.T with lettuce, tomato, cucumber, onion, olive, spinach, sweet onion sauce, and no cheese. They got my entire order completely messed up.
Atmosphere: 1
Food: 1
Service: 1
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