Sawmill BBQ Restaurant

The food is amazing, the service is even better (if that’s even possible) and it’s always so clean in here. I have family that lives in Texas and they make me take them to Sawmill every time they are in town for a visit!

Atmosphere: 5

Food: 5

Service: 5

This place has the best BBQ in the area. Small local owned and full of great food, great service. I had the turkey sandwich and it was moist with great flavor. The brats were the best I have had at a restaurant. The sides baked beans, onion rings and fries were all worth bragging about.

Atmosphere: 5

Food: 5

Service: 5

Great food. Huge portions.

Atmosphere: 4

Food: 5

Service: 5

The food is so good

Atmosphere: 5

Food: 5

Service: 5

Food was not edible. Tried one bite of meat and each side and the entire meal tasted off. Very disappointed. Also please clean grill, BLT tasted old. And a BLT is almost impossible to mess up.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Potato Salad, Back Ribs

Came here because of the reviews. Staff is kind, interior has a cool vibe. Yet the brisket was dry and lower end of the ok . Maybe I picked the wrong order who knows. I’d give this place another chance, but for now, because of the welcoming staff and vibe I’m leaving 3 stars otherwise it’d be 2

Atmosphere: 5

Food: 2

Service: 4

I personally do not recommend the brisket. Tried twice and was the same. Not good

NICE PLACE TO DINE

Atmosphere: 4

Food: 4

Service: 4

I do love eating here. The pizza is what I always order.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sweet Potato Fries, Beef Brisket, Coleslaw

I recently went here and the ribs are out of this world the service is 10/10 the most recent server I had was Klay and he was very attentive and kind and patient, everyone always seemed busy doing something and the fried pickles where some of the best I’ve ever had

HIGHLY RECOMMEND

Atmosphere: 5

Food: 5

Service: 5

Coming from Texas i’ve never thought BBQ could ever compare to back home but this place is beyond special. Every time i’m slightly close to the area i have to make a trip here before i leave town

Atmosphere: 5

Food: 5

Service: 5

I love the food from the Sawmill the ribs are my favorite bbq in St.Louis. My waitress Brittney made my experience so much better!! 10/10 Service Highly Recommend & ask for Brittneyy!

Atmosphere: 4

Food: 5

Service: 5

The one star I gave this business is being generous. This business needs to be investigated, as I echo the sentiments of the previous review. There was hair in the food (food safety/sanitation) concerns. The business offered to remake the same item, and told us this is the policy. Yet, this policy is not posted anywhere. I have been a personal witness to this business offering to make OTHER items in the past to replace items for other customers at their request. We have gathered this evidence and plan to file an intentional discrimination/disparate treatment charge against this business if the matter is not resolved. As a courtesy, we will give the business 72 hours to contact us. We have already contacted the Illinois Department of Public Health. If the business continues to lack empathy and take accountability, we will continue to take action against this business which includes filing charges related to consumer race discrimination. Ill also be posting the video of the hair in the food to all of our social media platforms including X, Instagram, TikTok, and Facebook. 2025 is the year of accountability.

Atmosphere: 1

Food: 1

Service: 1

I visited your restaurant on October 27th and ordered five meals. Unfortunately, one of the meals—a Philly Brisket—contained hair tangled within the food. While I understand that mistakes can occur, this was unacceptable. My company and I are regular customers who frequently place both catering and lunch orders with your establishment.

Because the meal was inedible, I requested a refund. I was informed that a refund would not be issued and that my only option was to have the same meal remade. I found this response unreasonable, as no customer should be expected to accept a replacement of the same dish that was previously contaminated. When I requested a different replacement meal instead, I was again told no accommodation could be made.

I returned the meal with the hair intact and asked to review the written refund policy; however, none was provided or displayed. Due to the lack of willingness to offer an appropriate resolution, I declined the offer to remake the same item and informed the employee that I would dispute the charge once it posted if no resolution was reached.

Typically, restaurants address such situations with understanding and professionalism—offering a refund, store credit, or an alternative meal of the customer’s choosing. None of these reasonable options were extended to me, leaving the matter unresolved.

As no refund has been issued, I am now taking further action by filing complaints with the Illinois Department of Public Health, the Better Business Bureau of Illinois, and the Illinois Attorney General’s Office under the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2). A refund policy was mentioned by staff, yet none was visibly posted or produced upon request. The absence of a clearly displayed and accessible refund policy constitutes deceptive practice under Illinois law.

Atmosphere: 2

Food: 1

Service: 1

I visited your restaurant on October 27th and ordered five meals. Unfortunately, one of the meals—a Philly Brisket—contained hair tangled within the food. While I understand that mistakes can occur, this was unacceptable. My company and I are regular customers who frequently place both catering and lunch orders with your establishment. Because the meal was inedible, I requested a refund. I was informed that a refund would not be issued and that my only option was to have the same meal remade. I found this response unreasonable, as no customer should be expected to accept a replacement of the same dish that was previously contaminated. When I requested a different replacement meal instead, I was again told no accommodation could be made. I returned the meal with the hair intact and asked to review the written refund policy; however, none was provided or displayed. Due to the lack of willingness to offer an appropriate resolution, I declined the offer to remake the same item and informed the employee that I would dispute the charge once it posted if no resolution was reached. Typically, restaurants address such situations with understanding and professionalism—offering a refund, store credit, or an alternative meal of the customer’s choosing. None of these reasonable options were extended to me, leaving the matter unresolved. As no refund has been issued, I am now taking further action by filing complaints with the Illinois Department of Public Health, the Better Business Bureau of Illinois, and the Illinois Attorney General’s Office under the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2). A refund policy was mentioned by staff, yet none was visibly posted or produced upon request. The absence of a clearly displayed and accessible refund policy constitutes deceptive practice under Illinois law.