Sawmill BBQ Restaurant

I visited your restaurant on October 27th and ordered five meals. Unfortunately, one of the meals—a Philly Brisket—contained hair tangled within the food. While I understand that mistakes can occur, this was unacceptable. My company and I are regular customers who frequently place both catering and lunch orders with your establishment. Because the meal was inedible, I requested a refund. I was informed that a refund would not be issued and that my only option was to have the same meal remade. I found this response unreasonable, as no customer should be expected to accept a replacement of the same dish that was previously contaminated. When I requested a different replacement meal instead, I was again told no accommodation could be made. I returned the meal with the hair intact and asked to review the written refund policy; however, none was provided or displayed. Due to the lack of willingness to offer an appropriate resolution, I declined the offer to remake the same item and informed the employee that I would dispute the charge once it posted if no resolution was reached. Typically, restaurants address such situations with understanding and professionalism—offering a refund, store credit, or an alternative meal of the customer’s choosing. None of these reasonable options were extended to me, leaving the matter unresolved. As no refund has been issued, I am now taking further action by filing complaints with the Illinois Department of Public Health, the Better Business Bureau of Illinois, and the Illinois Attorney General’s Office under the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2). A refund policy was mentioned by staff, yet none was visibly posted or produced upon request. The absence of a clearly displayed and accessible refund policy constitutes deceptive practice under Illinois law.

Very good food, nice sauce variety, very friendly service!

Atmosphere: 5

Food: 5

Service: 5

It was decent basic barbecue. The portions were quite big. Food came out fast.

Food: 4

Amazing place to eat in a one of a kind atmosphere. I don't make it out there often but when I do it's always great.

Atmosphere: 5

Food: 5

Service: 5

Excellent BBQ and side dishes. Stayed in the campground behind it.
After setting up our RV we were hungry. It was about 7:50pm. They close at 8:00
Took a chance to see if they would serve us. With a beautiful smile from the hostess she took our order.
My husband had ribs and I had the turkey platter.
The food was AMAZING!
Very large portions.
Coming in as they were closing and such pleasant staff. Absolute kudos thank you!!!
Michael &Kathleen H

Atmosphere: 5

Food: 5

Service: 5

7 boneless chicken wings for $10.99+tax made me feel ripped off! Guess you live and learn i won't order those again that's for sure

Atmosphere: 4

Food: 4

Service: 4

We had the pulled pork, pork steak and ribs. Potatoes salad, coleslaw, baked beans and home chips. It was all delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Beans, Potato Salad, Chips, Pulled Pork Platter, Homemade Chips

Ordered brisket. Which is usually delicious. Got home to find a dried out pork steak. When I called no one seemed to care. Pork steak is $3 cheaper than the brisket. They should have at least refunded the differenceThey managed to get 3 or the 4 meals correct. It will b

Atmosphere: 4

Food: 2

Service: 2

Great food !!!

Atmosphere: 4

Food: 5

Service: 5

I saw pulled pork grilled cheese for Tuesday on Monday and showed up and ate the dried out pork steak sandwich they switched too and deleted the first special…

Visiting St Louis and we wanted some BBQ. Digging through the reviews online we found this place sitting at a 4.7 and figured we should try it out. Didn’t realize it was at a RV park and thought that perhaps it wouldn’t be as good as the reviews lead us to believe. However once we got our food we were very satisfied with our meals. Only drawback was the dining room had many flies flying about.

Atmosphere: 4

Food: 5

Service: 5

Amazing BBQ here!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beef Brisket

Best BBQ to go to. Food is amazing. My opinion is the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Pulled Pork Sandwich with Pasta Salad and Fries, Beef Brisket

Best barbeque I have had

Atmosphere: 5

Food: 5

Service: 5

The best BBQ around! If you’re passing down route 3 for your commute… you MUST stop in and get some food!