Avoid this location if possible. Everyone always seems rushed and don't see the point in using the app if I have to tell my order to the cashier. Food was mediocre at best. If this was my first Dunkin experience, I would not come back.b
Atmosphere: 2
Food: 2
Service: 2
Edris Staton
In all my years of purchasing Dunkin coffee this was horrible! It wasn't coffee, it was under brewed water with cream and sugar!! Instead of saying coffee needed to be brewed and there would be a wait, I was given half brewed coffee water. This was at 6:20 pm. on Wednesday, December 3rd at the drive thru. If there wasn't coffee brewed she should have said so, give me the choice to wait or leave. I will never patronize this Dunkin again!!
Chontrale Price
Weird today!! Most of the time I have a good experience but today have the girl my order on the inside. She was cool but she didn’t give me my donuts right away she waited. Next the girl gave me my coffee in two cups……I knew something was wrong. My coffee was horr
Atmosphere: 4
Food: 5
Service: 3
Keelah Madden
Every time I come to this location, there’s an inconvenience and I’m greeted by employees with no customer service skills, from management to associates the manager is very disrespectful lacks managers, skills. I tried to get a simple situation addressed and was met with disrespect. Wouldn’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Tuandalayia Sanders
The manager there has a horrible attitude towards the staff and customers. I watched her multiple times say rude things to both. She even told someone they didn't know how to order after they had issue with how their order was made. She made quite a few justures and mumbled loud enough for others to hear after talking to different customers as if they annoying her. Showing such a bad attitude and being unprofessional I know that I will not go back to this location. It doesn't seem like the job for her. After my order was never made aaked for a receipt because I never got one, she couldn't find my receipt on the cash register and seem to not want to have it once I mentioned the survey. I also plan to reach out to corporate because I know they value their customers.
Atmosphere: 2
Service: 1
Bryson Martin
Since recently moving in the area, this is the closest Dunkin to home. And after several visits to this location, most times I feel unwelcomed, rushed, and given someone elses interpretation of what I ordered. I usually only use the drive through at this spot, and the associates working d.t. seem to always have a negative attitude. Please just give customers a moment to view the menu and order, especially when, in your haste to move cars through the line, you happen to get orders wrong or some other mishap. I ordered two donuts today and when I received the blueberry and chocolate long-john, they were touching in the bag; chocolate smeared on the blueberry. Who wants that? I explained to the clerk that it's best to put a piece of film between donuts, some people don't enjoy chocolate blueberry long-john donuts. I feel like some people get good service and some don't. But honestly I don't know which is best, this location, Dolton Dunkin or South Holland... They all have they're flaws, but this Cal City location just does odd business.
Atmosphere: 1
Service: 1
Emily Henderson
I stopped to get coffee. It is never made properly, which is why I have slowed down coming back.
Atmosphere: 5
Food: 3
Service: 5
thenameisselena
They are alright.
Atmosphere: 5
Food: 5
Service: 5
Kay Thompson
I get there at 7:15pm. They tell me I can’t order anything but coffee because he closed everything else. He also told me that his kitchen is closing in 45 mins but they still aren’t going to serve me. Sounds like they were trying to leave early but I thought you were suppose to serve until closing time. I know at my job we take calls until closing time. If I get off work at 7 and I’m craving a restaurant that do not close until so called 8 why can’t I get what I’m craving as a pregnant at home worker? I’m very upset.
Atmosphere: 1
Food: 1
Service: 1
Sunshine and Beaches Traveler
We had a strange expe here today with the service. It seemed no one was on the same page or working in a coordinated manner. We had three different people at the window. One guy took our payment and handed us part of our order, and disappeared. Then after waiting quite a while for the rest of it another girl came to the window and asked us what we ordered. We described our order and then, with a blank face, asked us what we were still waiting for. We replied to the rest of the order. She then apologized and disappeared. Finally, another woman came and handed us the rest of the food without saying anything and shut the window. We were still waiting on one final item - a coffee. Finally, the second gal came back and again asked what we were waiting for, and we said a coffee. She promptly grabbed it from right in front of her and handed it to us. We finally had our complete order and left. That all took over 10 minutes for 2 drinks, 3 sandwiches, and 2 donuts. I was quite astonished by the lack of communication and effort between employees there. The food and drinks were fine, but the service is terrible.
They trying make million of a one bean! The most watered down coffee i ever had.
Food: 1
Recommended dishes: Dunkin' Refreshers
Kiki
0 star gave me a half frozen wrap and did not make my drink the way I asked . Waste of money!
Regina Williams
The BEST DD in the south suburbs!! Staff are the friendliest and make you feel you at home! The manager, Destiny,does a fantastic job! She is always hands-on, works with her staff, and is one of the reasons I keep coming back!
Is a good place always good with good flavor the only thing is sometimes is no old fashioned donuts but after that everything is good
Patrick Clark
Young people who go to work nowadays need to learn how to stop arguing with customers you’re not the owner of the business you will make customers not come back and make the reputation for the business look bad I go to Dunkin’ Donuts order latte comes to whip cream and caramel, the guy didn’t know how to make it and argue with me and tell me that I wasn’t charged for whip cream. How else do you make a caramel latte, train these people before you throw them out on the floor
Avoid this location if possible. Everyone always seems rushed and don't see the point in using the app if I have to tell my order to the cashier. Food was mediocre at best. If this was my first Dunkin experience, I would not come back.b
Atmosphere: 2
Food: 2
Service: 2
In all my years of purchasing Dunkin coffee this was horrible! It wasn't coffee, it was under brewed water with cream and sugar!! Instead of saying coffee needed to be brewed and there would be a wait, I was given half brewed coffee water. This was at 6:20 pm. on Wednesday, December 3rd at the drive thru. If there wasn't coffee brewed she should have said so, give me the choice to wait or leave. I will never patronize this Dunkin again!!
Weird today!! Most of the time I have a good experience but today have the girl my order on the inside. She was cool but she didn’t give me my donuts right away she waited. Next the girl gave me my coffee in two cups……I knew something was wrong. My coffee was horr
Atmosphere: 4
Food: 5
Service: 3
Every time I come to this location, there’s an inconvenience and I’m greeted by employees with no customer service skills, from management to associates the manager is very disrespectful lacks managers, skills. I tried to get a simple situation addressed and was met with disrespect. Wouldn’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
The manager there has a horrible attitude towards the staff and customers. I watched her multiple times say rude things to both. She even told someone they didn't know how to order after they had issue with how their order was made. She made quite a few justures and mumbled loud enough for others to hear after talking to different customers as if they annoying her. Showing such a bad attitude and being unprofessional I know that I will not go back to this location. It doesn't seem like the job for her. After my order was never made aaked for a receipt because I never got one, she couldn't find my receipt on the cash register and seem to not want to have it once I mentioned the survey. I also plan to reach out to corporate because I know they value their customers.
Atmosphere: 2
Service: 1
Since recently moving in the area, this is the closest Dunkin to home. And after several visits to this location, most times I feel unwelcomed, rushed, and given someone elses interpretation of what I ordered. I usually only use the drive through at this spot, and the associates working d.t. seem to always have a negative attitude. Please just give customers a moment to view the menu and order, especially when, in your haste to move cars through the line, you happen to get orders wrong or some other mishap. I ordered two donuts today and when I received the blueberry and chocolate long-john, they were touching in the bag; chocolate smeared on the blueberry. Who wants that? I explained to the clerk that it's best to put a piece of film between donuts, some people don't enjoy chocolate blueberry long-john donuts. I feel like some people get good service and some don't. But honestly I don't know which is best, this location, Dolton Dunkin or South Holland... They all have they're flaws, but this Cal City location just does odd business.
Atmosphere: 1
Service: 1
I stopped to get coffee. It is never made properly, which is why I have slowed down coming back.
Atmosphere: 5
Food: 3
Service: 5
They are alright.
Atmosphere: 5
Food: 5
Service: 5
I get there at 7:15pm. They tell me I can’t order anything but coffee because he closed everything else. He also told me that his kitchen is closing in 45 mins but they still aren’t going to serve me. Sounds like they were trying to leave early but I thought you were suppose to serve until closing time. I know at my job we take calls until closing time. If I get off work at 7 and I’m craving a restaurant that do not close until so called 8 why can’t I get what I’m craving as a pregnant at home worker? I’m very upset.
Atmosphere: 1
Food: 1
Service: 1
We had a strange expe here today with the service. It seemed no one was on the same page or working in a coordinated manner. We had three different people at the window. One guy took our payment and handed us part of our order, and disappeared. Then after waiting quite a while for the rest of it another girl came to the window and asked us what we ordered. We described our order and then, with a blank face, asked us what we were still waiting for. We replied to the rest of the order. She then apologized and disappeared. Finally, another woman came and handed us the rest of the food without saying anything and shut the window. We were still waiting on one final item - a coffee. Finally, the second gal came back and again asked what we were waiting for, and we said a coffee. She promptly grabbed it from right in front of her and handed it to us. We finally had our complete order and left. That all took over 10 minutes for 2 drinks, 3 sandwiches, and 2 donuts. I was quite astonished by the lack of communication and effort between employees there. The food and drinks were fine, but the service is terrible.
Food: 4
Service: 1
Restaurantji Recommends
They trying make million of a one bean! The most watered down coffee i ever had.
Food: 1
Recommended dishes: Dunkin' Refreshers
0 star gave me a half frozen wrap and did not make my drink the way I asked . Waste of money!
The BEST DD in the south suburbs!! Staff are the friendliest and make you feel you at home! The manager, Destiny,does a fantastic job! She is always hands-on, works with her staff, and is one of the reasons I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis
Is a good place always good with good flavor the only thing is sometimes is no old fashioned donuts but after that everything is good
Young people who go to work nowadays need to learn how to stop arguing with customers you’re not the owner of the business you will make customers not come back and make the reputation for the business look bad I go to Dunkin’ Donuts order latte comes to whip cream and caramel, the guy didn’t know how to make it and argue with me and tell me that I wasn’t charged for whip cream. How else do you make a caramel latte, train these people before you throw them out on the floor
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