Ordered food to go and the french fries tasted like cigarettes and smells like cigarettes. It was disgusting contacted the restaurant they offered me a $10 gift card voucher. never did get the voucher tried today to order again and paid $3.50 extra for cheese fries didn’t get those got regular ordered no mustard on my sandwich and no lettuce got mustard and lettuce and no mayo so and no cheese fries again
Atmosphere: 5
Food: 5
Service: 5
chelsey burrows
Just did a to-go order for a lava cake and it took over 25 minutes to get. That is the most insane wait for it to be frozen when I received it.
Food: 5
Service: 1
Scott Petersmarck
Sat for over 10 minutes awaiting for a server or even any server to see if thy could get me anything while the server that was supposed to be my server was more focused on the tables that she was already serviced and was served. Will not recommend nor do business here again and my mystery shopper company will be reciving the same report
Service: 1
Tinece Rattler
0/10 ☺️
Atmosphere: 1
Food: 1
Service: 1
Brittney Green
Our entire experience was terrible. We were placed on a waitlist and told that our wait would be an hour and we were number 15 on the list. We left thinking we had plenty of time to run home for a few minutes. Half way to our house we got a text message which was 15 minutes later that our table was ready. It should have been a red flag but we laughed it off. I now know that the food people were getting was probably so disgusting that they were leaving. For starters we ordered a triple dipper with 2x the wings and some cheese sticks. We requested no ranch and were given ranch anyway. Our wings were cold and tasted like they had been sitting under a hot lamp for a long time. The cheese sticks were also cold and the breading was nearly black which hinted that the restaurant was frying in dirty grease. We ordered chips and salsa and told our server he could go ahead and bring it out as and he never did until we put in our full food order. The chips had a bitter taste and were darker than normal which further confirmed dirty/old grease. One of us ordered a double old timer burger and substituted for a black bean patty. The back bean burger was burnt to a crisp and smashed flat like a pancake. There was no flavor to it at all other than burnt. We were supposed to have the Mexican street corn with our entree but were served cold fries instead. Upon bringing it to the attention of the server, the server laughed it off and said oh my, the corn is back there somewhere... let me run and grab it. When we viewed the bill the entree was put in for fries so it was the servers fault for ringing it in wrong. The Cajun shrimp pasta was cold and had no temperature what so ever. The shrimp was so cold it was like it came out of the refrigerator. The Alfredo sauce was overly thick and dried out like it had been sitting and was also cold. The noodles were cooked to absolute mush and also cold. This was our first experience here in about two years and we had a similar experience the last time we went. At that time when the same Cajun Shrimp pasta was also cold we were told by the server that the Alfredo sauce had been unplugged for no telling how long. Tonight was not any different from our previous experience. We won't be back. They have had plenty of time to fix things and obviously they don't care. When we left around 7:30 PM we overheard our server telling a new table that now the entire restaurant was out of salsa at this time....at 7:30 PM on a Friday night.
Atmosphere: 1
Food: 1
Service: 1
Ryan Kremer
Food was cold.
Atmosphere: 4
Food: 2
Service: 5
Christopher McBride
Great location with a wonderful staff. The managers and team here are awesome.
Atmosphere: 5
Food: 5
Service: 5
Donna Puckett
Ordered rib they were so over cooked and tastedold. Ordered a full rack only ate 1/4 of them. Will never order ribs again. I was home about an hour and I have a horrible stomach ache. Didn't want to send them back because I've been told what happens to food your getting back.
Atmosphere: 4
Food: 1
Service: 5
jordan twigg
We stopped here for lunch and our server Reice was amazing, he was attentive without being overzealous, he was the best!
Atmosphere: 5
Food: 5
Service: 5
ACM_Nails 8.0
Made a stop here for lunch while visiting my son. Everything we had was delicious. The service was great the food came out fast and was fresh. We had the Triple Dipper with the southwest egg rolls, cheese sticks, and Boneless honey chipotle wings. My son ordered the Bacon guac crispy chicken sandwich and I got the Chipotle chicken fresh Mex bowl ?
Left a star I had to. Brought me out steak that was reaping blood out of it. Sent someone to me that pretended to be main manager. I asked if that was their GM? Finally someone said no. Then a man came out and told him they always serve steak like that. Seems like a liability due possible illness and I’m sure Jackson County Health Department wouldn’t agree that it was ok. GM that finally came out was rude and condescending. Failed to make things right very poor business manager. Chili’s needs to readdress the leadership at this facility.
Ordered food to go and the french fries tasted like cigarettes and smells like cigarettes. It was disgusting contacted the restaurant they offered me a $10 gift card voucher. never did get the voucher tried today to order again and paid $3.50 extra for cheese fries didn’t get those got regular ordered no mustard on my sandwich and no lettuce got mustard and lettuce and no mayo so and no cheese fries again
Atmosphere: 5
Food: 5
Service: 5
Just did a to-go order for a lava cake and it took over 25 minutes to get. That is the most insane wait for it to be frozen when I received it.
Food: 5
Service: 1
Sat for over 10 minutes awaiting for a server or even any server to see if thy could get me anything while the server that was supposed to be my server was more focused on the tables that she was already serviced and was served. Will not recommend nor do business here again and my mystery shopper company will be reciving the same report
Service: 1
0/10 ☺️
Atmosphere: 1
Food: 1
Service: 1
Our entire experience was terrible. We were placed on a waitlist and told that our wait would be an hour and we were number 15 on the list. We left thinking we had plenty of time to run home for a few minutes. Half way to our house we got a text message which was 15 minutes later that our table was ready. It should have been a red flag but we laughed it off. I now know that the food people were getting was probably so disgusting that they were leaving. For starters we ordered a triple dipper with 2x the wings and some cheese sticks. We requested no ranch and were given ranch anyway. Our wings were cold and tasted like they had been sitting under a hot lamp for a long time. The cheese sticks were also cold and the breading was nearly black which hinted that the restaurant was frying in dirty grease. We ordered chips and salsa and told our server he could go ahead and bring it out as and he never did until we put in our full food order. The chips had a bitter taste and were darker than normal which further confirmed dirty/old grease. One of us ordered a double old timer burger and substituted for a black bean patty. The back bean burger was burnt to a crisp and smashed flat like a pancake. There was no flavor to it at all other than burnt. We were supposed to have the Mexican street corn with our entree but were served cold fries instead. Upon bringing it to the attention of the server, the server laughed it off and said oh my, the corn is back there somewhere... let me run and grab it. When we viewed the bill the entree was put in for fries so it was the servers fault for ringing it in wrong. The Cajun shrimp pasta was cold and had no temperature what so ever. The shrimp was so cold it was like it came out of the refrigerator. The Alfredo sauce was overly thick and dried out like it had been sitting and was also cold. The noodles were cooked to absolute mush and also cold. This was our first experience here in about two years and we had a similar experience the last time we went. At that time when the same Cajun Shrimp pasta was also cold we were told by the server that the Alfredo sauce had been unplugged for no telling how long. Tonight was not any different from our previous experience. We won't be back. They have had plenty of time to fix things and obviously they don't care. When we left around 7:30 PM we overheard our server telling a new table that now the entire restaurant was out of salsa at this time....at 7:30 PM on a Friday night.
Atmosphere: 1
Food: 1
Service: 1
Food was cold.
Atmosphere: 4
Food: 2
Service: 5
Great location with a wonderful staff. The managers and team here are awesome.
Atmosphere: 5
Food: 5
Service: 5
Ordered rib they were so over cooked and tastedold. Ordered a full rack only ate 1/4 of them. Will never order ribs again. I was home about an hour and I have a horrible stomach ache. Didn't want to send them back because I've been told what happens to food your getting back.
Atmosphere: 4
Food: 1
Service: 5
We stopped here for lunch and our server Reice was amazing, he was attentive without being overzealous, he was the best!
Atmosphere: 5
Food: 5
Service: 5
Made a stop here for lunch while visiting my son. Everything we had was delicious. The service was great the food came out fast and was fresh. We had the Triple Dipper with the southwest egg rolls, cheese sticks, and Boneless honey chipotle wings. My son ordered the Bacon guac crispy chicken sandwich and I got the Chipotle chicken fresh Mex bowl ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything was great. The only complaint for me was the chips were way too salty.
Atmosphere: 5
Food: 5
Service: 5
Always had great food here. Service is always good.
Atmosphere: 5
Food: 5
Service: 5
Why do they call it chilis if I’m not even cold
Atmosphere: 2
Food: 2
Service: 2
Food was very good. Service was excellent.
Food: 5
Service: 5
Recommended dishes: Fajitas, Skillet Chocolate Chip Cookie, Loaded Mashed Potatoes, Molten Chocolate Cake, Chips & Salsa
Left a star I had to. Brought me out steak that was reaping blood out of it. Sent someone to me that pretended to be main manager. I asked if that was their GM? Finally someone said no. Then a man came out and told him they always serve steak like that. Seems like a liability due possible illness and I’m sure Jackson County Health Department wouldn’t agree that it was ok. GM that finally came out was rude and condescending. Failed to make things right very poor business manager. Chili’s needs to readdress the leadership at this facility.
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