Denny's
1915 W Sycamore St, Carbondale
(618) 457-7196
Recent Reviews
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Great food, love the new menu choices. Staff did great with multiple tables and only 3 people working.
While the place was clean and everyone was friendly, there was only one server working and I had to wait over half an hour to place my order and get my food
Im giving 2 stars because the service was horrible. The food was great but took forever to just get anyone to take order. We were given an empty ketchup bottle and never asked if needed anything else.
Didn’t even get part of our orders. Food was burnt to hell but we sat waiting for 40min so it came out cold. At first we were told we’d get 20% off but that was before I waited 10min after getting our already cold food for silverware. Some of the glasses were dirty so we didn’t even drink them. Told this to the girl at the front and the manager comped the whole shabang. They literally just need leadership and organizing and they’d be fine. Worst service I’ve had by far.
Considering the Dennys I grew up with, this Dennys is top notch. The prices are about in line with other sit-down, all-day-menu places. The food was way better than I expected. I had the lumberjack slam with pancakes. Everything was excellent and cooked perfectly. If there was something I feel could have been better, the bread choices could use English muffins and bagels. At these prices, it wouldn't cut into profits too much.The restaurant itself had plenty of parking. The space was smaller and grungier than Dennys I was used to. However, the interior had the feeling of a "Greek" diner, which I also grew up with, so it appealed to me just fine (if only there was homemade rice pudding...).5 stars. Too expensive for most students, but restaurant is on the "townie" side of 51.
They did have ketup for hash browns, how you do not have no ketup
Excellent food Betty was the best waterless ever...
Went in for to go order and it was very quiet and inviting. Order was taken with great customer service and food came quick! Also food was brought out to the car! Nice!
Bad service, bad food is the standard. It is often like they do not care. On rare occasion you may get a good server. IHOP is open and better food and service
We liked eating here years ago, till they switched to chorizo and then we started getting bad experiences.With traveling around we needed eating at a few other Dennys restaurants and it has been good.We tried here again and it was horrible.The waitress was nice, but that was it.Me and my wife ordered full order of loaded nachos, pot roast sandwich and loaded bacon cheddar tots.With my sandwich, I asked to add green peppers and a side of the boubon sauce, with onion rings, menu said .89 for onion rings.Wife got the loaded potatoes and loaded nachos in a full order we could share.The tots where ok, seemed like the missed half of the toppings.The full order of loaded nachos came out in a bowl with the nastiest greasy meat on it and nothing else.When asked the waitress, she said they normally come in a bigger platter, she took back and they just threw some sour cream on same order and a side of jalapeños.Still 1/4 or less the size a full order should be.Hard to screw up loaded nachos, but bravo, they managed to do so.The pot roast sandwich was plain and soggy. Brare sandwich and they gave me a side of onions, which was supposed to be on the sandwich and no peppers, when I asked about the side of bourbon sauce she said it was in the bowl, which was the au jus sauce that came with sandwich.Bill was still for a full order of nachos and 2.19 for onion rings when menu said .89We where polite the whole time, but aggrevated on how bad everything was messed up.They only thing that was not messed up was the glass of water, which I am surprised they used tap water instead of water from a mop bucket, to completely screw up everything.We where not alone, it seemed like everyone else's order was messed up also.
Restaurantji Recommends
Good food.Our waitress was very friendly and took very good care of our breakfast.
The only reason I gave it 1 star was because the waitress was the only good part. The food was horrible. Ordered appetizers, they came out 30 minutes after we ordered with our burgers. The mozzarella sticks had exploded to the point that some where just breading. They turned them over in the basket so we couldn't see it until we started eating. We got 2 full overcooked onion rings, the rest were burnt pieces with no onion left inside. The queso was good but the chips had been dropped back into the fryer and were saturated with oil. To the point it was just sitting in the bottom of the bowl. Both burgers were completely fried to a crisp and I didn't even get the burger I ordered. The fries were cold and hard. Should have went to McDonald's. It would have been better
I have an hour lunch. It took 15 minutes before someone took my order. Then by the time I got my food, I only had 15 minutes to eat! sorry but that is ridiculous! Not to mention that my food wasn't even warm by the time I got it!
Waited 10 minutes to be seated. Only 2 waitresses working the floor... One was cleaning tables, but the other was standing behind the counter near the grill. They both walked past me about 7 times total and never acknowledged I was waiting to be seated. I asked the one when she was standing back by grill if I seat myself or wait to be seated. She said wait to be seated and I waited about another 5 minutes before the people behind me an I went and found our own seats. This would have been a horrible experience, but the manager ended up waiting on us and saved the day. She was very apologetic and sweet
The waitress didn’t even talk to us! She walked up and stared at us until we started to order our food and drinks. Got drinks 45 minutes later and I’m still waiting on my food after an hour and a half! I’ve had three people taking my orders and someone informed me my ticket wasn’t even put in. What the heck! Never coming back
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