McDonald's

1920 S Illinois Ave, Carbondale
(618) 457-7344

Recent Reviews

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Sarah B

If ya want hot fries order without salt get them fresh then put ur own salt on it.

Atmosphere: 4

Food: 4

Service: 4

Amanda Kelley

Guys at the 2nd window are above and beyond friendly😁 Thank you! Food is fast with app

Atmosphere: 5

Food: 5

Service: 5

Carrie “Lilly” Warren

They don't know the difference between carmel syrup and carmel drizzle :/

Atmosphere: 1

Food: 1

Service: 1

Matthew Tison

Didn't get all of my nuggets, my cheeseburger was a giant mess, and my coke was nothing but soda water!! Been like this almost every time I go . 6 am to 10 pm

Atmosphere: 2

Food: 1

Service: 2

Judith Robinson

Cheeseburger Happy Meal with only Ketchup and Pickle.

But I received a Hamburger with everything on it.

Went back through drive thru and exchanged burger.

Had small issue with returning Hamburger for Cheeseburger.

Worker wasnt friendly due to that I got a Cheeseburger Happy Meal said that it wasnt nutritional per guideline and I shouldn't of been able to get it .

worker was very unfriendly and rude.

Atmosphere: 1

Food: 1

Service: 1

Zach D

Ordered my food 20 minutes before I got there for pickup in the store, still hadn’t even started on it, and worse I was just ignored at the counter for 10 more minutes, and actually never did have anyone acknowledge my presence despite 3 employees looking right at me including a manager, def won’t ever be back

Atmosphere: 1

Food: 1

Service: 1

Alex Heidbreder

Absolute joke of an establishment. Terrible customer service, rude employees, on top of not giving correct food that was ordered bit then was mad I had them fix it.

Andy Atha

Ordered 20 nuggets and a Plain Quarter lb and was told to wait at a number lot, order that came to me had 3 cheeseburgers and no napkins in it, had to go fix the order

Atmosphere: 2

Food: 2

Service: 2

David Waun

Quick service. Very good

Atmosphere: 5

Food: 5

Service: 5

Tim Wanke

There’s always a wait and the order is never correct. Even if you use the mobile order, you’re still waiting longer than people do that have ordered through the drive-through. It happens every single time. And then you have to go through the drive-through again in order to get the rest of your order that they did not put in your bag.

Atmosphere: 2

Food: 3

Service: 1

Gregory Ferrence

Routine McDonald's

curtis higgins

It's fast food you are over paying for no matter where you go. Food was hot and fresh so they get a way higher rating than other ones

Atmosphere: 3

Food: 3

Service: 3

Noah Loyd

This is the best McDonald’s in a 2 hour radius. They are always very kind and make sure to fill the fries up to the point of near overflowing (not fill em up half way like most McDonald’s. The staff is very fast and Friendly. This should have 5/5 stars

Atmosphere: 5

Food: 5

Service: 5

matthew

Sweet tea is perfect

Atmosphere: 2

Food: 5

Service: 5

Randall Majors

Their app screws up and they don't get me my food for 20 minutes. I ask for help and they have the audacity to tell me that I didn't pay for my food when the app clearly shows that I did. I come back later to get a refund and they agree that I did pay for the food but now they tell me they can't give me a refund because I used Google pay and they have to have a card to put the refund back on and there's not a card. Worst customer service experience ever. I will no longer be shopping at any McDonald's ever. Because of this you've lost a lifelong customer

Service: 1

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