Papa Johns Pizza
602 E Grand Ave, Carbondale
(618) 549-1111
Recent Reviews
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Placed an order ahead for a delivery time of 8:00pm on a Sunday night. As of 8:25pm, we hadn’t received the order or any updates via the app other than it was being prepared and it said delivery time of 8:00-8:10. Then I called the store and spoke to an employee who informed me, they had ZERO delivery drivers. So they were sending it via DoorDash. I wasn’t made aware of this. By the time I was, my order had been accepted and then canceled by a driver. While still remaining at the store. They didn’t attempt to re-dispatch it until I called them. I was offered ZERO compensation for an order that’s over 30 minutes late. Only thing the employee said was “I hope someone picks it up.”
Atmosphere: 1
Food: 3
Service: 1
We’ve ordered quite a bit since they reopened. At least six times. Every time the crust has been incorrectly proofed, making it flat and tough. We keep hoping they’ll get the hang of it, but so far no luck.
Outstanding service. I’m really impressed with the new Papa John's. While we wouldn’t call ourselves regulars, they know my husband's name when he walks in for pickup and take great care to make sure our order is accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Chip Brownie, Create Your Own 14 Large Thin Crust Pizza, Special Garlic Dipping Sauce
At This place the Assistant Manger is super rude and not very kind. If you bought a peel a deal from any kind of fundraiser don't expect it to work here. Or at least that they didn't take mine. 10/10 wouldn't recommend.
Service: 1
At This place the Assistant Manger is super rude and not very kind. If you bought a peel a deal from any kind of fundraiser don't expect it to work here. Or at least that they didn't take mine. 10/10 wouldn't recommend.
Service: 1
I ordered online for a 8 piece bone in barbecue wings I got the wings but where is the barbecue sauce? I bet this place closes down again its always some issue smh ?
Atmosphere: 1
Food: 1
Service: 1
Very nice staff!!!
Atmosphere: 5
Food: 5
Service: 5
Came into the joint and inquired about slices. Was told they would be back soon, but for now, they were doing personal 8" for now.I decided to get 2 for today but forgot my card. Said I'd be back real quick after I ran home.By the time I got back, they had my pizzas made and all ready in the computer to quickly check out.Also was given great experience and customer service.I was so impressed I asked who was working. "Thomas," the GM, was the person I dealt with.All around praises and 5 star experience.I've only delivered for them via DD but was pleased with my experience trying them for lunch.Keep holding it down, Thomas. ??
Atmosphere: 5
Food: 5
Service: 5
Advertised pizza slices being sold between 10-closing . Arrived at 10:20 and was told there were NO slices available
They don't take your order in store anymore, it goes to a call office.Feels inauthentic. Got my order right though.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is reliably bad and makes everyone in my house sick. Also they use door dash delivery so the person that comes to your house won't have change, so you will either overtip or not at all.
Atmosphere: 1
Food: 1
Service: 1
I wish the phones would connect directly to this store instead of India. It's annoying...
Atmosphere: 5
Food: 5
Service: 5
Food takes a lot and there is lack of staff but most looks
Atmosphere: 3
Food: 5
Service: 1
Employees where very helpful and I've also done deliver pick up from here and the staff has always been very pleasant and helpful would definitely recommend this place for
Atmosphere: 5
Food: 5
Service: 5
Pizza was cold
Food: 1
Service: 2
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