McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
1660 S Kennedy Dr, Carpentersville
(847) 428-9137
About McDonald's
Customers' Favorites
McDonald's Reviews
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I just had the best customer service experience ever at this place. The young lady who took my order Marnia(hope I’m spelling g it correctly) was great.I went through the drive thru and she did not once rush me while taking my order and why just so polite. I had to ask for her name and give her a shout out!
Always messing up orders.
Menu
Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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McDonald's offers typical fast food fare in a clean environment. Customers usually have to use kiosks to place orders, which can lead to upcharges for special requests. There are consistent issues with missing items in orders, such as condiments, silverware, and specific ingredients like onions. Some customers have noticed a decrease in portion sizes and an increase in prices over the years. The service quality has been criticized, with long wait times at the counter and rude interactions with management. Recently, a family held a birthday party at this location but faced issues with management regarding table reservations, despite not being busy. They felt treated like they were loitering, even though they made significant food purchases. Additionally, other customers have reported missing items and wrong orders, with some even directed to wait in the park despite being the only ones at the drive-thru. On a positive note, the ice cream machine is noted to be functioning well, and the restaurant has a kid-friendly play area. Despite the challenges, some customers still visit McDonald's for a quick meal, making sure to double-check their orders before leaving. Overall, there are concerns about the impact of reduced staff and higher wages on the service quality and overall experience at this particular McDonald's location.