Starbucks Coffee Company
$ • Coffee Shops
Hours:
78 S Kennedy Dr, Carpentersville
(847) 426-5267
About Starbucks
Starbucks Reviews
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Very rude staff! Place has turned into garbage 🗑
Current sore manager Jess is cited being racist, homophobic, transphobic, and anti feminist. She is a terrible manager who verbally abuses her staff. To top things off she does not believe in PPE, do you really want someone who contests wearing a mask to keep customers safer working behind your counter?
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
People in Carpentersville Also Viewed
Starbucks Coffee Company offers a generally positive experience for customers, with notable highlights in customer service. One employee, Alexa, received high praise for her friendliness, patience, and helpfulness, making customers feel comfortable even after an accidental spill. Her warm and understanding attitude turned a potentially embarrassing moment into a pleasant encounter, creating one of the nicest Starbucks experiences.
In contrast, previous visits at this location have sometimes been less satisfying due to inconsistent customer service, with some staff appearing uninterested or unfriendly. However, the arrival of Wendy at the drive-through changed that perception. Her friendly, professional, and welcoming attitude provided the best customer service the reviewer had experienced at this Starbucks, showcasing the positive impact of good service.
Additionally, the store is capable of quick service, with one customer noting they received their order within 30 seconds. Another positive moment involved a staff member fixing a bitter coffee and making a fresh one, which turned the morning around for the customer. Overall, the location demonstrates moments of excellent service and efficiency, with staff who can make the experience enjoyable.