No one was at the order counter, had to wait. Really should have walked out! The music they had playing was so very nasty and improper. Oh my goodness! Went to the counter, took them at least 20 minutes to see me. Told them about the music to an employee. He went back to tell the manager, which I did hear. They laughed. I’ll never go back.Terrible. Need to make changes or close it down. Seriously
Atmosphere: 1
Food: 2
Service: 1
Becky Lemaster Weller
Great service
Food: 4
Service: 4
Evelain Blake
I ordered some food and idk what happened but I got old cold fry’s my chicken wrap was hard to where I threw it away.
Atmosphere: 1
Food: 1
Service: 1
Becky Stephens
Went through drive thru. Ordered a Ruben and 12 roast beef sandwiches, and 12 Arby's sauces. Receipt shows exactly that. DID NOT GET ONE PACKET OF SAUCE! receipt shows 12 sauces I did not receive. What do I get when I call? Sorry. Like they are the ones that didn't check my order...that made me drive back across town and burn my gas. ALL BECAUSE THEY CAN'T CHECK THE ORDER AGAINST THE RECEIPT!! To me that is an awful way to treat customers!!! Poor training! Yes they got an earful and more! I will never recommend anyone go there! If there is one in Mattoon, I will be going there from now on!!! If not....welll...so be it. I have never complained about not getting sauce before when I asked for it...but this time there was actually 12 sauces rang up on my receipt. Each sauce rang up individually! What are they blind that they can't see it? Sauce was over half my receipt! DO NOT GO HERE IF YOU WANT A CORRECT ORDER!!!
Recommended dishes: Mozzarella Sticks, Chicken Slider, French Fries
Sadie Dewey
We always enjoy our food here.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
Ramona Owens
It will not eat here again. Both my husband and myself got food poisoning from eating here. Staff is lazy, and the food tasted rotten. If you can find another place to eat, I would HIGHLY recommend doing so.
Atmosphere: 1
Food: 1
Service: 1
Mike Morris
This one was busy but they were efficient in getting our order. A little smaller than some they seem to use that to theit advantage creating a more inviting atmosphere and by using the space effectively.
I was given wrong sandwich. Reported to staff which claimed she had entered right code. I told her I didn’t say she didn’t enter right code I said I got wrong sandwich. Her reply then was “Sorry” I said is that it? And she didn’t respond. I wasn’t asking for it to be free, but I did expect something. Even a free drink coupon, something not nothing.
Atmosphere: 4
Food: 1
Service: 1
Kelly Rardin
I ordered the Smokehouse Brisket sanwhich tonight. Was supposed to have mayo- DID NOT HAVE ANY, Goda Cheese- DID NOT HAVE ANY, was cold and dry. Decided to patronize Arby's tonight. WILL NOT HAPPEN AGAIN for a very long time!Charleston Illinois Arby's 8:45ish
Food: 2
Service: 2
Kyle Anderson
Never get order right every time I come here something is always wrong with my order.
No one was at the order counter, had to wait. Really should have walked out! The music they had playing was so very nasty and improper. Oh my goodness! Went to the counter, took them at least 20 minutes to see me. Told them about the music to an employee. He went back to tell the manager, which I did hear. They laughed. I’ll never go back.Terrible. Need to make changes or close it down. Seriously
Atmosphere: 1
Food: 2
Service: 1
Great service
Food: 4
Service: 4
I ordered some food and idk what happened but I got old cold fry’s my chicken wrap was hard to where I threw it away.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru. Ordered a Ruben and 12 roast beef sandwiches, and 12 Arby's sauces. Receipt shows exactly that. DID NOT GET ONE PACKET OF SAUCE! receipt shows 12 sauces I did not receive. What do I get when I call? Sorry. Like they are the ones that didn't check my order...that made me drive back across town and burn my gas. ALL BECAUSE THEY CAN'T CHECK THE ORDER AGAINST THE RECEIPT!! To me that is an awful way to treat customers!!! Poor training! Yes they got an earful and more! I will never recommend anyone go there!
If there is one in Mattoon, I will be going there from now on!!! If not....welll...so be it. I have never complained about not getting sauce before when I asked for it...but this time there was actually 12 sauces rang up on my receipt. Each sauce rang up individually! What are they blind that they can't see it? Sauce was over half my receipt! DO NOT GO HERE IF YOU WANT A CORRECT ORDER!!!
Food arrived fast and was very good
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mozzarella Sticks, Roast Beef, French Fries, Arby's Signature Sandwiches
Our favorite local fast food. Always satisfied.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Very good chicken. Definitely will come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Chicken Slider, French Fries
We always enjoy our food here.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
It will not eat here again. Both my husband and myself got food poisoning from eating here. Staff is lazy, and the food tasted rotten. If you can find another place to eat, I would HIGHLY recommend doing so.
Atmosphere: 1
Food: 1
Service: 1
This one was busy but they were efficient in getting our order. A little smaller than some they seem to use that to theit advantage creating a more inviting atmosphere and by using the space effectively.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mozzarella Sticks, Roast Beef
Restaurantji Recommends
i think they changed there milkshake sizes
Atmosphere: 4
Food: 3
Service: 4
I was given wrong sandwich. Reported to staff which claimed she had entered right code. I told her I didn’t say she didn’t enter right code I said I got wrong sandwich. Her reply then was “Sorry” I said is that it? And she didn’t respond. I wasn’t asking for it to be free, but I did expect something. Even a free drink coupon, something not nothing.
Atmosphere: 4
Food: 1
Service: 1
I ordered the Smokehouse Brisket sanwhich tonight. Was supposed to have mayo- DID NOT HAVE ANY, Goda Cheese- DID NOT HAVE ANY, was cold and dry. Decided to patronize Arby's tonight. WILL NOT HAPPEN AGAIN for a very long time!Charleston Illinois Arby's 8:45ish
Food: 2
Service: 2
Never get order right every time I come here something is always wrong with my order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, Mozzarella Sticks, Roast Beef
Fast fresh good for the
Atmosphere: 5
Food: 5
Service: 5
Loading...