Extremely friendly and helpful staff but they still managed to leave out parts of our order
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fried Chicken
Jordan Nave
Multiple times I've had KFC with not only cold food, but chicken that is hard and does not look normal. Nothing like getting food poisoning from poultry. Zero stars
Atmosphere: 1
Food: 1
Service: 1
wayne Allen
Poorly run, understaffed and not very
Atmosphere: 1
Food: 1
Service: 1
johnathon matteson
Every single time I come to this KFC there is one problem or another this time we order our food and waited 30 mins just for us to ask them where our food was. They had no clue. When we got here there was not one person and 3 mobile order and 5-6 drive thru happen and I got up to ask where is our. They They started our and got our 40 mins after placing our order. Just ridiculous and yall can do so much better for the price you make us pay.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich
Valerie parker
DO NOT EAT HERE!!!!!!This place is Horrible I got the $20.00 meal and asked for french fries to be added Didn't get them.. the biscuits were super hard the chicken was old and stale the only good thing was the sides. I ate at this restaurant because I was already in Charleston and the Mattoon one was closed down. The Mattoon store was Very Good.. Please Open Back Up..
Atmosphere: 1
Food: 1
Service: 1
Shelley Porter
The chicken was well done. Looked like it was fried in old grease. Some of it was dry.
Aaron Allison
Did a pickup, cold lobby, cold food, waited 20 mins after the app said it was ready, was out of food and made substitutes, others came in and left without the employees acknowledged and was missing food when we got home, Slow, understaff, store is showing wear and overall bad experience. Save yourself from the pain and regret.
The food was awesome, and the service was great. But the inside was dirty! Every table was a mess, and they were not that busy to where they couldn't clean the dining area. I will be back, but I will not eat inside. It was pretty nasty ☹️ Well it is not listed, but the Chicken tenders were excellent!!! You will not be disappointed ?
Atmosphere: 3
Food: 5
Service: 4
Mickey Bland
The place is wrecked. The drive thru speaker is trashed, off it's base and laying over. The awning over the window is messed up, it looked trashy. Looking inside as i drove by it just looked dingy and dirty. Just overall a very rundown look all around. My order was correct hut the quality was horrible and everything is so tiny. Yes I got the chicken little but there was hardly any meat in it and the wrap wasn't any better. The man working the window told me to wait a minute when I pulled up and then just tossed my items at me. Not friendly or proessional. I think this will be my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Garett Kemper
They raised prices and dropped quality. I waited 45 minutes for my food because there was only two people working and this isn't a one time thing. The owner of this place is doing a horrible job and it's a shame because this KFC used to be fantastic. Hard sandwich buns is a major issue here.
Atmosphere: 3
Food: 3
Service: 2
Jeremiah Mcelwee
Food was horrible an cold got pulled forward an waited for ever cold food the nuggets was short an half the wraps were unwrapped this is by far the worst restaurant in coles County an the
Atmosphere: 1
Food: 1
Service: 1
Jamie Smith
Service was fast and workers was friendly would rather eat at charleston kfc over mattoon
People weren’t happy that we were there to order food. They were rude and made us very uncomfortable and the building was dirty.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 3 PC Chicken Box, Fried Chicken
Used DoorDash; there were ants in my soda. :(
Food: 1
Food was marginal, and chicken was gross. Don't plan on returning in the near future.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: 3 PC Chicken Box, Breast, Chicken Sandwich, Fried Chicken
Extremely friendly and helpful staff but they still managed to leave out parts of our order
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fried Chicken
Multiple times I've had KFC with not only cold food, but chicken that is hard and does not look normal. Nothing like getting food poisoning from poultry. Zero stars
Atmosphere: 1
Food: 1
Service: 1
Poorly run, understaffed and not very
Atmosphere: 1
Food: 1
Service: 1
Every single time I come to this KFC there is one problem or another this time we order our food and waited 30 mins just for us to ask them where our food was. They had no clue. When we got here there was not one person and 3 mobile order and 5-6 drive thru happen and I got up to ask where is our. They They started our and got our 40 mins after placing our order. Just ridiculous and yall can do so much better for the price you make us pay.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich
DO NOT EAT HERE!!!!!!This place is Horrible I got the $20.00 meal and asked for french fries to be added Didn't get them.. the biscuits were super hard the chicken was old and stale the only good thing was the sides. I ate at this restaurant because I was already in Charleston and the Mattoon one was closed down. The Mattoon store was Very Good.. Please Open Back Up..
Atmosphere: 1
Food: 1
Service: 1
The chicken was well done. Looked like it was fried in old grease. Some of it was dry.
Did a pickup, cold lobby, cold food, waited 20 mins after the app said it was ready, was out of food and made substitutes, others came in and left without the employees acknowledged and was missing food when we got home, Slow, understaff, store is showing wear and overall bad experience. Save yourself from the pain and regret.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Chicken Sandwich
Restaurantji Recommends
The food was awesome, and the service was great. But the inside was dirty! Every table was a mess, and they were not that busy to where they couldn't clean the dining area. I will be back, but I will not eat inside. It was pretty nasty ☹️ Well it is not listed, but the Chicken tenders were excellent!!! You will not be disappointed ?
Atmosphere: 3
Food: 5
Service: 4
The place is wrecked. The drive thru speaker is trashed, off it's base and laying over. The awning over the window is messed up, it looked trashy. Looking inside as i drove by it just looked dingy and dirty. Just overall a very rundown look all around. My order was correct hut the quality was horrible and everything is so tiny. Yes I got the chicken little but there was hardly any meat in it and the wrap wasn't any better. The man working the window told me to wait a minute when I pulled up and then just tossed my items at me. Not friendly or proessional. I think this will be my last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
They raised prices and dropped quality. I waited 45 minutes for my food because there was only two people working and this isn't a one time thing. The owner of this place is doing a horrible job and it's a shame because this KFC used to be fantastic. Hard sandwich buns is a major issue here.
Atmosphere: 3
Food: 3
Service: 2
Food was horrible an cold got pulled forward an waited for ever cold food the nuggets was short an half the wraps were unwrapped this is by far the worst restaurant in coles County an the
Atmosphere: 1
Food: 1
Service: 1
Service was fast and workers was friendly would rather eat at charleston kfc over mattoon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken