Domino's Pizza

1030 Jason Pl, Chatham
(217) 393-6700

Recent Reviews

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Honest Reviews

Update: six weeks and no response from corporate or the owner or manager.

It’s bad when the pizza has to be thrown out and you make soup and a sandwich for dinner. I always request extra sauce on my pizza. But THIS location adds the least amount possible. It was very dry - almost like they put less than if I chose ‘normal’ sauce. I’ll gladly pay for the extra scoop of sauce, but give the customer what they ask for. Consumers are tired of wasting our hard earned money on subpar goods and services.

Atmosphere: 1

Food: 1

Service: 2

Regina Faircloth

Avoid this place. They skimp on the ingredients, and you will not be refunded or credited for an employee mistake. 0/5 stars

Atmosphere: 1

Food: 1

Service: 1

Lisa Whitten

I ordered dinner delivery for my family, the tracker said it was delivered. It wasn’t. I immediately called and was called a liar by the employee that was answering the phones. I was hung up on 4 times trying to plead my case and they refused to remake and bring the pizza and refused to refund my money. I have NEVER been treated so poorly at any establishment! I’m still in shock, actually. I do not recommend supporting this business at all.

Atmosphere: 1

Food: 1

Service: 1

Aaron

I placed an order online using some of my rewards points and the rest I was paying for.
It was 40 minutes before they close and the guy calls me saying that he already cleaned everything so he can't make anymore orders.
I asked what he was going to do for the next 40 minutes just hang out until they closed? He said he had a lot of cleaning to do even though he couldn't make my food because it was all just cleaned.
I called back and asked very politely what his name was and he replied "why?" I said "I just placed an order but I didn't catch your name."
He said that he isn't allowed to give his name out and that if I was gunna make a big deal out of it that he could make my food. I no longer trusted him to make my food but he was the one making a "big deal out of it" all because I asked for his name.
I lost the rewards points I used and was unable to feed my family dinner since I chose to work late knowing that I could always go to dominos........ HUUUUGE MISTAKE. This company is going under with people like that.
Also Pizza Hut next door is open until midnight and 1a.m. now too so we no longer have to deal with the people of dominos that act like they are above other people. I hope this company folds.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Horrible Burnt Pizza, Nasty Ass Cheese Bread, Hard Pizza Frisbee

John Prather

Ordering sucks. Automated system is garbage

Bryan Fulton

The first order had barely any sauce and missing ingredients. They remade them and they were definitely better, but still not great. 🤷‍♂️

Atmosphere: 4

Food: 2

Service: 4

Frank Innis

The gentleman that was working was working by himself. Doing drive up phone calls, computers, and walk-ins. And we received our food in a timely manner. From ordering online and walking out the door less than 30 minutes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Heather Wolf

Ordered 2 large 2 topping pizzas. They both barely had any topping and there was such little amount of cheese that I had to go to the store and buy more cheese to put on them. I would have taken them back but we live 20 miles down the road. I shouldn't need to order extra toppings and extra cheese just to get an adequate amount to call it a pizza.

Vishnu

Ordered 2 pastas. Quantity was half of what we usually get. Very very very very dry. Inedible. Ordered on June 30th 2024 - Post 9 PM. I've been a regular customer for about 4 years now. Today has been absolutely disappointing.

Atmosphere: 1

Food: 1

Service: 1

James Stadler

Pizza was too dry with huge bubbles. Not enough sauce was put on the pizza. Wasn't good. The dessert was.

Food: 3

Service: 5

Jake S

Absurd wait times or 3 times longer than the app says for pickup. You can’t call in an order (or cancel an order) because they don’t answer the phone. Once the app finally says the order is ready, you get there and wait at the window for 5-10 minutes before anyone acknowledges you. Then they tell you your order isn’t ready. After waiting another 10 minutes you get soggy half cooked pizza. 0 stars.

Food: 1

Service: 1

Steve Phillips

19.99 deal is great value.

Atmosphere: 5

Food: 5

Service: 5

sheryll clark

Pizza was very scantily topped. missing toppibgs on a lot of the pizza. Order was 20 minutes late. This place needs new management!

Atmosphere: 1

Food: 2

Service: 2

Vijaya Kasireddy

I ordered Philly Cheese Steak Loaded Tots (without Steak), normal coke and 2 other items and paid through cash. But we end up receiving Tots with steak and Diet Coke in place of normal coke. After reaching home, when I call back, person at counter dint not responded properly and they don’t know how to deal with customers. After great struggle I travelled back and they re-made my order. After one hour they called me back and stating that I dint paid the bill for my order, again it’s was their failure to update the transaction on time.

Atmosphere: 3

Food: 2

Service: 1

Michael Clark

We order from this place pretty regularly. I don't know what has happened here lately but the restaurant has gone down hill drastically. When you roll up to the takeout window, they have to hear the bell ring because I do, but they ignore you. I waited for someone to acknowledge me to the point I backed up and ran over the cable that makes the bell ring again, again nothing. If you want pizza walk in, just in case you need to say something to get their attention. Service is terrible!!!

Atmosphere: 3

Food: 4

Service: 1

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