Atmosphere???- I dine out every time. I would like to say though it is hard to get in contact with your Chatham location, the phone number will either say disconnected or route you to an automated system and let me tell you that system today was bogus I kept pushing 2 then 4 per prompt instructions however it just kept repeating the prompt options after each time I selected 4......... can you please fix that.... The whole reason I was trying to call was because I used the app to order my food and was waiting on my order number to come up and the pickup time but it never appeared so my co-worker went to go get it and it was ready so it would be super helpful if the App would work properly too. 15 in after my food has been picked up it is still showing that I am holding for an order number.....just saying most of us wait for that order number to appear and a pick up time before leaving............outside of that all is good..... it isnt your people that is the problem it is your apps and phone. I only did 4 stars due to the app and phone issue.
Food: 5
Service: 5
Recommended dishes: Sandwich
Marissa Sisk
The food was good, lobby was clean. Costumer service was awful. The guy that works there is very nice and very patient. On the other hand the other girls one with pink hair, and other with brown hair and glasses was very rude and rushed me throughout the entire process of being inside. She was also very impatient with an elderly women that had came inside.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Sandwich
Evan Smith
I’ve been to this location 4 times in the last 5 weeks. Every time I have ordered a meatball footlong and they are out of meatballs. This week I tried again. I ordered a meatball footlong through the drive up, waited 15 minutes for the 2 cars ahead of me and pulled up. The worker said they were out and asked if I wanted anything else. I asked why they are always out of meatballs. The response was if you come through anytime after 4 they are always out but I could go to another location if I wanted a meatball sub. Reminds me of the Hardee’s down the street. Every time I tried to order a milkshake they were always out of ice cream. Now they are out of business. I will never be back.
Atmosphere: 1
Food: 2
Service: 1
Grant Jordan
Can’t even have the foot you request for a week.
Atmosphere: 3
Service: 1
zack tucker
i just go to toronto rd subway they take my coupon and service is awesome
Vickie Has
Arrived around 11:30 am .Floors an tables were dirty. No drink lids which is normal for this location. I always have to ask. Staff was friendly. Worked said to trainee, that since I ordered lots of vegs on sandwitch, that she puts just small amounts.
Atmosphere: 1
Food: 3
Service: 3
Kendra W
Beautiful sandwiches. Absolutely stunning prices and rewards program! Oh those sidekicks are exquisite and to die for!?
Kid-friendliness: FTK
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian Melt
Sue Hingle
They have no drive thru menu so you can't see what is available. The people don't care to tell you much. Very disappointed with a 27 $ purchase of 2 sandwiches. Definitely will never choose subway again. First impressions are everything to me.
Food: 1
Service: 1
Barbera O'Connall
The manager for the Chatham and Springfield locations is completely irresponsible for their stores, every time I have come into the Chatham location there is always one employee doing everything and another doing nothing, many other issues i have noticed over my past few visits include, your employees always seem overworked due to being understaffed, your store always seems like they are constantly missing ingredients or have not taken the time to get them ready, the sitting/eating area seems like it is never cleaned, and for what it's worth the few good employees I have seen are almost certainly not getting paid enough.Whatever changes were made in the past few years have really made your store take a nose dive.
Atmosphere: 1
Food: 1
Service: 1
Kitty Smith
Female Jared owns these subways. Steer clear from her locations. They’re disgusting and employees don’t wash their hands, and like to serve expired food. Disgusting.
Will never go back. The owner of the Chatham and Springfield IL locations is so greedy that she did away with the paper coupon program. I can buy a below average sandwich for less than $10. Thanks for showing your true colors, I will make sure to spread your new announcement.
Atmosphere: 1
Food: 1
Service: 1
tegracer95
The kids that work here are the epitome of slow
Kalyan K
If you are unable to fulfill curbside orders, just do not take them. Not good to make customers wait for ever. Waited 25 min plus after checking in using the check in feature. Pick up was supposed to be ready at 1155, showed up and checked in at 1215, got food at 1236
Service: 1
cooll692000
Got a cold cut salad with double meat and the meat was still whole. Just placed on top of the salad. I guess what can you expect from a teenager these days. Bet if it was her own, she would of cut up the meat.
Atmosphere: 5
Food: 4
Service: 2
James Turnbaugh
Subway has decent sandwiches but the prices keep going up. Don't go without coupons
Atmosphere???- I dine out every time. I would like to say though it is hard to get in contact with your Chatham location, the phone number will either say disconnected or route you to an automated system and let me tell you that system today was bogus I kept pushing 2 then 4 per prompt instructions however it just kept repeating the prompt options after each time I selected 4......... can you please fix that.... The whole reason I was trying to call was because I used the app to order my food and was waiting on my order number to come up and the pickup time but it never appeared so my co-worker went to go get it and it was ready so it would be super helpful if the App would work properly too. 15 in after my food has been picked up it is still showing that I am holding for an order number.....just saying most of us wait for that order number to appear and a pick up time before leaving............outside of that all is good..... it isnt your people that is the problem it is your apps and phone.
I only did 4 stars due to the app and phone issue.
Food: 5
Service: 5
Recommended dishes: Sandwich
The food was good, lobby was clean. Costumer service was awful. The guy that works there is very nice and very patient. On the other hand the other girls one with pink hair, and other with brown hair and glasses was very rude and rushed me throughout the entire process of being inside. She was also very impatient with an elderly women that had came inside.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Sandwich
I’ve been to this location 4 times in the last 5 weeks. Every time I have ordered a meatball footlong and they are out of meatballs. This week I tried again. I ordered a meatball footlong through the drive up, waited 15 minutes for the 2 cars ahead of me and pulled up. The worker said they were out and asked if I wanted anything else. I asked why they are always out of meatballs. The response was if you come through anytime after 4 they are always out but I could go to another location if I wanted a meatball sub. Reminds me of the Hardee’s down the street. Every time I tried to order a milkshake they were always out of ice cream. Now they are out of business. I will never be back.
Atmosphere: 1
Food: 2
Service: 1
Can’t even have the foot you request for a week.
Atmosphere: 3
Service: 1
i just go to toronto rd subway they take my coupon and service is awesome
Arrived around 11:30 am .Floors an tables were dirty. No drink lids which is normal for this location. I always have to ask. Staff was friendly. Worked said to trainee, that since I ordered lots of vegs on sandwitch, that she puts just small amounts.
Atmosphere: 1
Food: 3
Service: 3
Beautiful sandwiches. Absolutely stunning prices and rewards program! Oh those sidekicks are exquisite and to die for!?
Kid-friendliness: FTK
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian Melt
They have no drive thru menu so you can't see what is available. The people don't care to tell you much. Very disappointed with a 27 $ purchase of 2 sandwiches. Definitely will never choose subway again. First impressions are everything to me.
Food: 1
Service: 1
The manager for the Chatham and Springfield locations is completely irresponsible for their stores, every time I have come into the Chatham location there is always one employee doing everything and another doing nothing, many other issues i have noticed over my past few visits include, your employees always seem overworked due to being understaffed, your store always seems like they are constantly missing ingredients or have not taken the time to get them ready, the sitting/eating area seems like it is never cleaned, and for what it's worth the few good employees I have seen are almost certainly not getting paid enough.Whatever changes were made in the past few years have really made your store take a nose dive.
Atmosphere: 1
Food: 1
Service: 1
Female Jared owns these subways. Steer clear from her locations. They’re disgusting and employees don’t wash their hands, and like to serve expired food. Disgusting.
Parking: Gross location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian B M T
Restaurantji Recommends
Will never go back. The owner of the Chatham and Springfield IL locations is so greedy that she did away with the paper coupon program. I can buy a below average sandwich for less than $10. Thanks for showing your true colors, I will make sure to spread your new announcement.
Atmosphere: 1
Food: 1
Service: 1
The kids that work here are the epitome of slow
If you are unable to fulfill curbside orders, just do not take them. Not good to make customers wait for ever. Waited 25 min plus after checking in using the check in feature. Pick up was supposed to be ready at 1155, showed up and checked in at 1215, got food at 1236
Service: 1
Got a cold cut salad with double meat and the meat was still whole. Just placed on top of the salad. I guess what can you expect from a teenager these days. Bet if it was her own, she would of cut up the meat.
Atmosphere: 5
Food: 4
Service: 2
Subway has decent sandwiches but the prices keep going up. Don't go without coupons
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