Absolutely appalling behavior, took 10 minutes for one cheeseburger that was slathered and ketchup and made completely wrong. Then another 10 minutes to try to get it corrected. And there were only three cars total one in line and two in the actual store.
Atmosphere: 1
Service: 1
Matthew Anderson
Grate place to take the kids in winter
Atmosphere: 5
Food: 5
Service: 5
Samuel Shenderov
Ordered a spicy deluxe mcrispy chicken sandwich WITH AN EXTRA PIECE OF CHICKEN, I get it with one piece of chicken, so I return the sandwich and 20 minutes go by and I go back to ask them about it, and one of the ladies has no clue what I’m talking about, so they give me back a normal crispy chicken sandwich with just a piece a chicken and one singular pickle, like cmon. This “essay” I could write about all day, but that just sums it up. If this location is understaffed, then I understand, but I left pretty hungry writing this review, and I just hope understands.
Atmosphere: 1
Food: 2
Service: 1
Nick Webb
Hot food, fast drive thru service, friendly staff
Atmosphere: 4
Food: 4
Service: 4
Stanislav Yurkiv
I had the worst experience at McDonald’s I’ve ever had. They charged me through the kiosk, but the lady at the counter said she didn’t see any order. After waiting for 10 minutes and listening to her say it was my mistake and I shouldn’t have used the kiosk, I finally got my coffee for 99 cents.
Service: 1
Janet B
This location in Chenoa is top notch. Fresh coffee, freshly prepared breakfast sandwiches. Our pups were offered pup cups by the smiling server. Best location I've seen in a long time. My local McDonald's could take a few lessons from this one.
Atmosphere: 5
Food: 5
Service: 5
Marcia Barnes
Chenoa McDonald's is 100 times better than pontiac McDonald's since Kyle left ...Eat at Chenoa they do not make you wait 10 min at drive thru.. I like this one alot tho ..
Atmosphere: 4
Food: 4
Service: 4
Sir-Mittler
I've got to admit this was the worst I was ever treated from any McDonald's. Thanks. I'm almost 65. I've been to a lot of them. Evidently when I walked up and placed my order, I interrupted her from giggling with another employee. So that pissed her off. You could tell by the way she looked at me and she turned around. I placed my order and I asked her for fresh fry. Half an hour later I received my cold fries along with my cheeseburger without pickles that had pickles on it. Guarantee I'll never go back there again.
I had a really frustrating experience at this McDonald’s recently. I ordered a large Pumpkin Spice Latte, but was given a regular latte instead. When I went back and explained the mistake, the staff didn’t deny that the order was wrong — instead, they told me that even if it was their mistake, they couldn’t make me the correct drink unless I paid again.
That’s unacceptable customer service. Mistakes happen, but refusing to fix it without charging the customer a second time is just wrong. The male attendant at the window had taken my order, and later the lady inside insisted on the extra charge. I ended up driving away rather than arguing, but I left really disappointed. I expect better from McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
William LeGris
All workers know me and my Mom, they're very quick!
Atmosphere: 4
Food: 5
Service: 5
David Pace Jr
Its Mac N Dons baby !!
Atmosphere: 4
Food: 4
Service: 4
M. C.
Typical McDonald's franchise. Not very busy in this small town. Fast friendly service. Below average food, but okay for a fast food restaurant.
Atmosphere: 2
Food: 3
Service: 5
Claire Sassan
Came here an hour before close and the workers still had lights on and screens on etc. They flat out ignored me and would not respond or speak. Definitely just wanted to close early.
Food old I was there 11 am for burger fries
Atmosphere: 4
Food: 1
Service: 2
Absolutely appalling behavior, took 10 minutes for one cheeseburger that was slathered and ketchup and made completely wrong. Then another 10 minutes to try to get it corrected. And there were only three cars total one in line and two in the actual store.
Atmosphere: 1
Service: 1
Grate place to take the kids in winter
Atmosphere: 5
Food: 5
Service: 5
Ordered a spicy deluxe mcrispy chicken sandwich WITH AN EXTRA PIECE OF CHICKEN, I get it with one piece of chicken, so I return the sandwich and 20 minutes go by and I go back to ask them about it, and one of the ladies has no clue what I’m talking about, so they give me back a normal crispy chicken sandwich with just a piece a chicken and one singular pickle, like cmon. This “essay” I could write about all day, but that just sums it up. If this location is understaffed, then I understand, but I left pretty hungry writing this review, and I just hope understands.
Atmosphere: 1
Food: 2
Service: 1
Hot food, fast drive thru service, friendly staff
Atmosphere: 4
Food: 4
Service: 4
I had the worst experience at McDonald’s I’ve ever had. They charged me through the kiosk, but the lady at the counter said she didn’t see any order. After waiting for 10 minutes and listening to her say it was my mistake and I shouldn’t have used the kiosk, I finally got my coffee for 99 cents.
Service: 1
This location in Chenoa is top notch. Fresh coffee, freshly prepared breakfast sandwiches. Our pups were offered pup cups by the smiling server. Best location I've seen in a long time. My local McDonald's could take a few lessons from this one.
Atmosphere: 5
Food: 5
Service: 5
Chenoa McDonald's is 100 times better than pontiac McDonald's since Kyle left ...Eat at Chenoa they do not make you wait 10 min at drive thru.. I like this one alot tho ..
Atmosphere: 4
Food: 4
Service: 4
I've got to admit this was the worst I was ever treated from any McDonald's. Thanks. I'm almost 65. I've been to a lot of them. Evidently when I walked up and placed my order, I interrupted her from giggling with another employee. So that pissed her off. You could tell by the way she looked at me and she turned around. I placed my order and I asked her for fresh fry. Half an hour later I received my cold fries along with my cheeseburger without pickles that had pickles on it. Guarantee I'll never go back there again.
Atmosphere: 3
Food: 3
Service: 1
Clean and fast. Clean bathrooms
Restaurantji Recommends
I had a really frustrating experience at this McDonald’s recently. I ordered a large Pumpkin Spice Latte, but was given a regular latte instead. When I went back and explained the mistake, the staff didn’t deny that the order was wrong — instead, they told me that even if it was their mistake, they couldn’t make me the correct drink unless I paid again.
That’s unacceptable customer service. Mistakes happen, but refusing to fix it without charging the customer a second time is just wrong. The male attendant at the window had taken my order, and later the lady inside insisted on the extra charge. I ended up driving away rather than arguing, but I left really disappointed. I expect better from McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
All workers know me and my Mom, they're very quick!
Atmosphere: 4
Food: 5
Service: 5
Its Mac N Dons baby !!
Atmosphere: 4
Food: 4
Service: 4
Typical McDonald's franchise.
Not very busy in this small town. Fast friendly service.
Below average food, but okay for a fast food restaurant.
Atmosphere: 2
Food: 3
Service: 5
Came here an hour before close and the workers still had lights on and screens on etc. They flat out ignored me and would not respond or speak. Definitely just wanted to close early.
Atmosphere: 1
Food: 1
Service: 1
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