It was okay! Service was a little slow, I think they were short staffed. We had empty beverage glasses for a time. We both ordered steak frites: it was just okay. Pretty sure it was chuck roast, and was a little dry. Everything was good, could have been better, but could have been worse. It was priced fairly, and the restaurant itself is beautiful.
Stacy
Tables were all full for pre theater dining and Atwood may have been short staffed. Food was good, however appetizer was quickly dropped on the table with no sharing plates, pasta entree was in an extremely small bowl and salad served on a warm plate. An off night? Ambience was wonderful watching some lakefront snow squalls through the big windows turn the loop into a snow globe.
Timothy
All ok. It was Christmas night. A little slow but understandable due to the day. Valet parking a mess. Slow. Bad communication. Very expensive. Not worth it and don't go if you drive and valet your car
Daniel
We did their holiday tea service, and it was below my expectations. At a tea service you expect a level of grace and eloquence. Every other table got that, just not ours. Instead of a try, we got plate with everything just thrown on it; instead of a nice clean tea pot, we got these child tea pots. Overall very mid and because of the price it drops from 3 star to 2 star (just based on their own expectations)
Jona
Never again. The service was horrible - we didn't have a dedicated waiter and got up to get our own plates and silverware. Couldn't even find someone to get our check. And the food was so average, it made me sad to spend the money on that evening.
Nancy Ann DeSandolo
Thanksgiving Dinner was a yummy delight. The Atwood had a unique plate of a very large Turkey Leg/ Sweet Potato/Collard Greens. Our Server, Lennard, was a rare professional who was happy to make us feel welcome and appreciated and we felt the same about him! The Cafe was decorated with warmth and the Holiday Spirit and it deserves a Chicago visit! Happy Holidays!
Atmosphere: 5
Food: 5
Service: 5
torey
Long way time for food server didn't come around too often and even waited for the bill a pretty long time, but the food was pretty decent.
devon mccoy
STORY TIME: One of my first encounters at Atwood was last year, when I stopped in for happy. Upon entering I witnessed a man (not a customer) very close to a woman at the bar, distracting her, while trying to still her wallet out of her purse. I approached the man to tell him to stop. WE were then approached by the bar tender telling us to leave, but I made it clear I wasn’t with the person before successfully detouring him from robbing the young lady. Her father thanked me as they were celebrating her 21st birthday. From that day, I have been frequently coming to Atwood for happy hour, after my 9-5 around the corner.
Thursday, I stopped at the bar and requested to be served. Upon sitting down at the bar, Ray asked me if I had ID. I told him I don’t but I’m familiar with the staff, a frequent customer, and of every time I stopped at the bar no matter whom was there, familiar or unfamiliar, I’ve never been carded. He insisted he couldn’t serve me. I then tracked down one of the waiters who I recognized and explained to them what was happening and if I can speak to a manager. The waiter recognized me back and went to speak to manager/ lead Chaise on my behalf. Chaise came over I explain lain to him that I’m a regular and didn’t have my physical ID, but assured 1. I’m usually serviced by Cynthia at the bar, and never have seen Ray & 2. I SHOWED A COPY OF MY PASSPORT on my phone. He says everything thing is all good, and relays the message to Ray. I’m served, and continue to observe no one else get carded the remainder of my time there.
Last night, I came in again after work for happy hour. Chaise approaches me, while I’m at the bar and ask do you have a physical copy of your ID today. I told him I didn’t, but once again I have copies on my phone of my passport and ID. He then refuses to serve me and ask to leave. I make the point that literally no one else at the bar was carded. He says because THEY LOOK LIKE THEY ARE 21. He continues saying he can use discretion on when and when not to card people. He then offers to card them in order for me to leave. But didn’t care to card to them before I walked in. I even made the point clear to him that I’m aware that they have a culture of NOT carding especially considering the numerous times I’ve been at the bar, and the they don’t have security. I myself working at sports bar downtown on Hubbard street, where I check IDs. It is absolutely acceptable to take IDs over the phone especially considering the right to use discretion.
I was then told to leave in front of an entire restaurant where I’ve spent my hard earned money and am sure to tip well. It also was even more embarrassing considering I was the only black customer at the bar both times, with exception of the person next to me last night who Chaise confirmed was an employee. This was very embarrassing, very uncalled for, and extremely unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Ann
We enjoyed our lunch at Atwood. We had 11am reservations, but our granddaughters were able to still order breakfast. The soup of the day was delicious. Despite it being crowded, our waiter was on top of our order. Restaurant is in a great location the historic Reliance Building. Beautiful architecture. It's now a Stay Pineapple Hotel. Perfect location at Stae & Washington Streets.
Heidi
Great location, service a bit slow, orecchiette dish small, risotto portion was large but I wasn't a fan of the flavor, pineapple whip too strong as well. Appreciated the theatre service, as we were headed to a show. Would try again.
Terrible service that set the tone. Hire people that know what they’re doing when you’re trying to run a restaurant in the middle of Chicago. Not sure what animal was crawling along the baseboards. Nobody seemed to care. Food wasn't worth the price. Can't recommend.
Atmosphere: 1
Food: 1
Service: 1
Courtney
Our dinner was great! Service attentive! We were disappointed that they were out of two options we had planned to order (burrata & truffle fries). The pasta dish was superb-thank you!
Karla
Beautiful space. We were going to the theater and this is a great location. But the food, risotto and roasted chicken plates were more like garlic served with a side of risotto or chicken. It was so sharp our lips were burning, chicken was so dry, and risotto flavorless other than garlic. Dessert: the cookies were burnt on the bottom. Just not great food and quite pricey. Wouldn't dine again unfortunately
Jim
Food and service were very good. I was never quite sure who was our waiter. But, the staff as a whole looked after us very well.
Ed P
Food was reasonably priced and food matched. Just solid Americana food place. Service seemed thin and hard to get attention of servers. Waited 10 min our so and then had to wave to get the servers attention to get another beverage. Didn't seem interested ir connected with the job. Ours was not the only table having this go on per my observation.
It was okay! Service was a little slow, I think they were short staffed. We had empty beverage glasses for a time. We both ordered steak frites: it was just okay. Pretty sure it was chuck roast, and was a little dry. Everything was good, could have been better, but could have been worse. It was priced fairly, and the restaurant itself is beautiful.
Tables were all full for pre theater dining and Atwood may have been short staffed. Food was good, however appetizer was quickly dropped on the table with no sharing plates, pasta entree was in an extremely small bowl and salad served on a warm plate. An off night? Ambience was wonderful watching some lakefront snow squalls through the big windows turn the loop into a snow globe.
All ok. It was Christmas night. A little slow but understandable due to the day. Valet parking a mess. Slow. Bad communication. Very expensive. Not worth it and don't go if you drive and valet your car
We did their holiday tea service, and it was below my expectations. At a tea service you expect a level of grace and eloquence. Every other table got that, just not ours. Instead of a try, we got plate with everything just thrown on it; instead of a nice clean tea pot, we got these child tea pots. Overall very mid and because of the price it drops from 3 star to 2 star (just based on their own expectations)
Never again. The service was horrible - we didn't have a dedicated waiter and got up to get our own plates and silverware. Couldn't even find someone to get our check. And the food was so average, it made me sad to spend the money on that evening.
Thanksgiving Dinner was a yummy delight. The Atwood had a unique plate of a very large Turkey Leg/ Sweet Potato/Collard Greens.
Our Server, Lennard, was a rare professional who was happy to make us feel welcome and appreciated and we felt the same about him!
The Cafe was decorated with warmth and the Holiday Spirit and it deserves a Chicago visit!
Happy Holidays!
Atmosphere: 5
Food: 5
Service: 5
Long way time for food server didn't come around too often and even waited for the bill a pretty long time, but the food was pretty decent.
STORY TIME: One of my first encounters at Atwood was last year, when I stopped in for happy. Upon entering I witnessed a man (not a customer) very close to a woman at the bar, distracting her, while trying to still her wallet out of her purse. I approached the man to tell him to stop. WE were then approached by the bar tender telling us to leave, but I made it clear I wasn’t with the person before successfully detouring him from robbing the young lady. Her father thanked me as they were celebrating her 21st birthday. From that day, I have been frequently coming to Atwood for happy hour, after my 9-5 around the corner.
Thursday, I stopped at the bar and requested to be served. Upon sitting down at the bar, Ray asked me if I had ID. I told him I don’t but I’m familiar with the staff, a frequent customer, and of every time I stopped at the bar no matter whom was there, familiar or unfamiliar, I’ve never been carded. He insisted he couldn’t serve me. I then tracked down one of the waiters who I recognized and explained to them what was happening and if I can speak to a manager. The waiter recognized me back and went to speak to manager/ lead Chaise on my behalf. Chaise came over I explain lain to him that I’m a regular and didn’t have my physical ID, but assured 1. I’m usually serviced by Cynthia at the bar, and never have seen Ray & 2. I SHOWED A COPY OF MY PASSPORT on my phone. He says everything thing is all good, and relays the message to Ray. I’m served, and continue to observe no one else get carded the remainder of my time there.
Last night, I came in again after work for happy hour. Chaise approaches me, while I’m at the bar and ask do you have a physical copy of your ID today. I told him I didn’t, but once again I have copies on my phone of my passport and ID. He then refuses to serve me and ask to leave. I make the point that literally no one else at the bar was carded. He says because THEY LOOK LIKE THEY ARE 21. He continues saying he can use discretion on when and when not to card people. He then offers to card them in order for me to leave. But didn’t care to card to them before I walked in. I even made the point clear to him that I’m aware that they have a culture of NOT carding especially considering the numerous times I’ve been at the bar, and the they don’t have security. I myself working at sports bar downtown on Hubbard street, where I check IDs. It is absolutely acceptable to take IDs over the phone especially considering the right to use discretion.
I was then told to leave in front of an entire restaurant where I’ve spent my hard earned money and am sure to tip well. It also was even more embarrassing considering I was the only black customer at the bar both times, with exception of the person next to me last night who Chaise confirmed was an employee. This was very embarrassing, very uncalled for, and extremely unprofessional.
Atmosphere: 1
Food: 3
Service: 1
We enjoyed our lunch at Atwood. We had 11am reservations, but our granddaughters were able to still order breakfast. The soup of the day was delicious. Despite it being crowded, our waiter was on top of our order. Restaurant is in a great location the historic Reliance Building. Beautiful architecture. It's now a Stay Pineapple Hotel. Perfect location at Stae & Washington Streets.
Great location, service a bit slow, orecchiette dish small, risotto portion was large but I wasn't a fan of the flavor, pineapple whip too strong as well. Appreciated the theatre service, as we were headed to a show. Would try again.
Restaurantji Recommends
Terrible service that set the tone. Hire people that know what they’re doing when you’re trying to run a restaurant in the middle of Chicago. Not sure what animal was crawling along the baseboards. Nobody seemed to care. Food wasn't worth the price. Can't recommend.
Atmosphere: 1
Food: 1
Service: 1
Our dinner was great! Service attentive! We were disappointed that they were out of two options we had planned to order (burrata & truffle fries). The pasta dish was superb-thank you!
Beautiful space. We were going to the theater and this is a great location. But the food, risotto and roasted chicken plates were more like garlic served with a side of risotto or chicken. It was so sharp our lips were burning, chicken was so dry, and risotto flavorless other than garlic. Dessert: the cookies were burnt on the bottom. Just not great food and quite pricey. Wouldn't dine again unfortunately
Food and service were very good. I was never quite sure who was our waiter. But, the staff as a whole looked after us very well.
Food was reasonably priced and food matched. Just solid Americana food place. Service seemed thin and hard to get attention of servers. Waited 10 min our so and then had to wave to get the servers attention to get another beverage. Didn't seem interested ir connected with the job. Ours was not the only table having this go on per my observation.
Atmosphere: 5
Food: 5
Service: 3
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