Auntie Anne's

Lady running the cash register with the mole on her face. Forced up charge on cup of pretzels. Claims no small cup so forced to buy large. small cups are right next to her and she didn’t want to pour the large cup into smaller cup.

Atmosphere: 1

Food: 4

Service: 1

Refused to give me free water cup and told me to buy a water bottle instead. I saw water cups and water in their soft drink machine, but the clerk refused.

Atmosphere: 1

Food: 3

Service: 1

Website Says open now, cashier told customers open at 7:30.

Service: 1

Sweet place

Vegetarian options: Good 👍🏼

Dietary restrictions: Good 👍🏼

Kid-friendliness: Good 😊

Wheelchair accessibility: Good 👍🏼

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caramel Dip

A lady running by ran in to me as I was leaving the counter and knocked my bag out of my hands. They stopped me and replaced my pretzel bites without charge. Great staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coca-Cola Products, Original

These things are like two days old, so hard to chew, I tried 4 and had to throw the rest away.
The server Eliona was very very rude, did give me the sauce too. In her unwelcoming tone listening-to music with a pretentious “hate my job” look , she said “this is what we got, we don’t carry small”
As a frequent traveler now i know what to avoid here.
Go somewhere else guys. Ruined Auntie Anne’a for me! I had such good experience in SF .

Atmosphere: 2

Food: 1

Service: 1

There were two gentlemen at terminal 2 gate F6 I believe I was in line waiting for a few minutes, nobody came to assist me. Then two customers walked up and the tall guy assisted them. I said am I in wrong line, I was here first. Tall guy said inna rude tone that he asked if he could assist me but I probably couldn’t hear because I had headphones on. You see me standing by the checkout, clearly I’m here to be served so if I didn’t hear why didn’t you approach to say “how can I help?” And why respond in a rude way? Also, why would you help others behind me in middle of the line? I walked to register like I always do to order at this Annie’s, where the check out is. One day these employees are going to be rude to the wrong customer and it won’t be a good look

Atmosphere: 1

Service: 1

Food was good service was rude. women was being rude behind the counter telling me to step down to the next register when there was still a customer paying and I was not going to stand in there personal space she was not nice about it when she said it three more times more demanding not a please or an understanding whatsoever.

Atmosphere: 1

Food: 5

Service: 1

It seems that it was open in Japan until a few years ago, but this was my first time using it here. Each "MINI PRETZEL DOGS" was bigger than I expected, and the sausage was chewy and filling. I didn't order it this time, but I think it would be even more enjoyable if eaten with ketchup or another sauce. I look forward to the resumption of business in Japan.

Atmosphere: 5

Food: 5

Service: 5

The younger lady at the register was just nasty and she had a horrible smell to her, we ordered the pepperoni bites and when we bit into one it was nasty hard and just tasted old. When asked how long they have been on the warmer she stated they were fresh so I asked for fresh ones due to the price I just paid and she had the worse attitude possible.

Atmosphere: 1

Food: 1

Service: 1

That black guy said front of my daughter that im ugly asian my daughter cried all day because of this she’s 6 years old and someone told about her mom this. I’ll never forget this bad experience. I hope you’ll get or pay it back very soon!

Service: 1

? Staff added a tip on the transaction without my consent. I didn’t notice until submitting receipt for reimbursement. To management- this is transaction fraud.

Service: 1

The pretzel is the normal Auntie Anne’s pretzel, delicious. They had several people working, and they were great. They give a Veterans discount, thank you. I didn’t have any issues.

Atmosphere: 3

Food: 5

Service: 4

The pretzel is the normal Auntie Anne’s pretzel, delicious. They had several people working, and they were great. They give a Veterans discount, thank you. I didn’t have any issues.

Atmosphere: 3

Food: 5

Service: 4

Burned and stale. Not anything like it should be.