This place is closes 30-40 minutes before said time very bad service of the person there today 9/11/22
Jade M
I placed an online order for a Baskin Robbins' a turtle pie a week ago. I went to pick it up today and they said they NEVER RECEIVED IT?! I showed them the confirmation email and they had the audacity to say that I should have called- that it was MY fault they didn't check their online orders. They said they couldn't make it today but I insisted, so they told me to come back in two hours. I came back and this (pictured below) is what they tried to sell me; it is not a turtle pie, instead, just ice cream in a pie tin with cherries (no chocolate crust, caramel shell, or nuts) and cherries don't even come on a turtle pie. I explained this to them and they said I HAD ORDERED THE WRONG THING. I showed them my email again and had to Google image a turtle pie because they didn't even know what was supposed to come in their own product. After this conversation, they went into the back office and had me wait there for 30 mins until I finally called them out and told them to just cancel the order. It was the day of the party so I had to have the pie, it was the only thing my mom requested. Luckily, I found another location with the pie (after calling a bunch of them for an hour). This location was not keeping up with their orders, not making their recipes right, rude to customers, and did not even want to give me my money back. They wasted 3 hours of my time on my mom's birthday. This was the worst bakery experience I have ever had. Do NOT trust this location for any events, go somewhere else.
Judith Dever
We went to get ice cream at 7:45pm and they closed and locked the doors on us even though the their website said they were open until 11pm and they had their open sign on. When we banging on the door they turned off all the lights and yelled they were closed! I am guessing the only employee in the store didn’t want to deal with customers. Don’t go here!
taleb hasan
Closed before posted time, talk about inconvenience.
Jhon Gonzalez
This store refuse to accept a coupon and ask me to come back the next day to talk to the manager. They need to properly trained the employees.
John Stone
The bathrooms are freaking nasty. This trip was at 7 PM on a Monday so you can only imagine how nasty they are in peak hours.
This place is closes 30-40 minutes before said time very bad service of the person there today 9/11/22
I placed an online order for a Baskin Robbins' a turtle pie a week ago. I went to pick it up today and they said they NEVER RECEIVED IT?! I showed them the confirmation email and they had the audacity to say that I should have called- that it was MY fault they didn't check their online orders. They said they couldn't make it today but I insisted, so they told me to come back in two hours. I came back and this (pictured below) is what they tried to sell me; it is not a turtle pie, instead, just ice cream in a pie tin with cherries (no chocolate crust, caramel shell, or nuts) and cherries don't even come on a turtle pie. I explained this to them and they said I HAD ORDERED THE WRONG THING. I showed them my email again and had to Google image a turtle pie because they didn't even know what was supposed to come in their own product. After this conversation, they went into the back office and had me wait there for 30 mins until I finally called them out and told them to just cancel the order. It was the day of the party so I had to have the pie, it was the only thing my mom requested. Luckily, I found another location with the pie (after calling a bunch of them for an hour). This location was not keeping up with their orders, not making their recipes right, rude to customers, and did not even want to give me my money back. They wasted 3 hours of my time on my mom's birthday. This was the worst bakery experience I have ever had. Do NOT trust this location for any events, go somewhere else.
We went to get ice cream at 7:45pm and they closed and locked the doors on us even though the their website said they were open until 11pm and they had their open sign on. When we banging on the door they turned off all the lights and yelled they were closed! I am guessing the only employee in the store didn’t want to deal with customers. Don’t go here!
Closed before posted time, talk about inconvenience.
This store refuse to accept a coupon and ask me to come back the next day to talk to the manager. They need to properly trained the employees.
The bathrooms are freaking nasty. This trip was at 7 PM on a Monday so you can only imagine how nasty they are in peak hours.
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