Elder Night guy should learn manners. He was sooo rude. Was not responding appropriately. Asked him simple question, he could not understand and then he responded so badly. He was not wearing gloves. I saw him making my order without using gloves.
Jay Menchaca
I went in specifically for a hot fudge sundae. And they had NO hot fudge. Unbelievable
Deanne Thompson
My son and I had a good time, flavors were good. We ate inside and table were clean.
dbinhou7511
Dunkin' is always good for coffee and donuts. This location is convenient off of Harlem (if you are heading north) in vicinity of Midway Airport. Busy in the morning with commuters.
Sheila Messina
That mango ice cream is very tasty. Love the chunks of mango in there. Yum!
Tommy Tom
Just tried to order a hand packed pint here, he said NO PINTS.He was rude, and clearly too lazy to scoop the ice cream, what a waste!
Tim (Timoteo)
The customer service at this place is garbage. Always with an attitude, give you cups with coffee all over it. They act like you are asking them to go above and beyond by taking a simple order and getting it correct. They are constantly out of things. Do yourself a favor and go to another Dunkin because this one is absolute trash and should be closed permanently. I never leave reviews because I understand everyone has bad days, but this place is so above and beyond the worst constantly that they deserve to be shut down and unemployed.
As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.
Tatyana Figgins
Every time I go to this Dunkin’ they get something wrong, forget a part of my order, or burn my food. Sometimes they even do all of that in one go so I’ll give them 5 stars for the lack of effort ??.
Rcadio Juggernaut
The guy working tonight seems nice enough, however you have to kinda speak slowly so that he understands you otherwise ypu will find yourself repeating what you just said or feeling like you have to elaborate. Just being honest, that can be a little annoying. But...otherwise he's okay.
Cynthia Gamino
As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.
Martina Corona
Terrible attitude, I was going to order through the drive-thru. But the person in charge was yelling at me to order at the window...ORRIBLE
Have a good rest of a recipe of 31!
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Unicorn Cake, Celebration 9 Round Cake
Have a good rest of a recipe of 31!
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Wedding Cake
Have a good rest of a recipe of 31!
Elder Night guy should learn manners. He was sooo rude. Was not responding appropriately. Asked him simple question, he could not understand and then he responded so badly. He was not wearing gloves. I saw him making my order without using gloves.
I went in specifically for a hot fudge sundae. And they had NO hot fudge. Unbelievable
My son and I had a good time, flavors were good. We ate inside and table were clean.
Dunkin' is always good for coffee and donuts. This location is convenient off of Harlem (if you are heading north) in vicinity of Midway Airport. Busy in the morning with commuters.
That mango ice cream is very tasty. Love the chunks of mango in there. Yum!
Just tried to order a hand packed pint here, he said NO PINTS.He was rude, and clearly too lazy to scoop the ice cream, what a waste!
The customer service at this place is garbage. Always with an attitude, give you cups with coffee all over it. They act like you are asking them to go above and beyond by taking a simple order and getting it correct. They are constantly out of things. Do yourself a favor and go to another Dunkin because this one is absolute trash and should be closed permanently. I never leave reviews because I understand everyone has bad days, but this place is so above and beyond the worst constantly that they deserve to be shut down and unemployed.
Restaurantji Recommends
As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.
Every time I go to this Dunkin’ they get something wrong, forget a part of my order, or burn my food. Sometimes they even do all of that in one go so I’ll give them 5 stars for the lack of effort ??.
The guy working tonight seems nice enough, however you have to kinda speak slowly so that he understands you otherwise ypu will find yourself repeating what you just said or feeling like you have to elaborate. Just being honest, that can be a little annoying. But...otherwise he's okay.
As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.
Terrible attitude, I was going to order through the drive-thru. But the person in charge was yelling at me to order at the window...ORRIBLE
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