Wow going back 9 years of bad service. But say that the ice cream machine is down on the app if it’s down. All I know is that I had a driver messaging me saying that there wasn’t any ice cream couldn’t barely get through then when I did he was rude and told me it was out. Then the Uber eats app almost refused a refund because the store refused to cancel it. All around bad service. Wow 9 yrs tho. That’s crazy.
Atmosphere: 1
Food: 1
Service: 1
Moutaz Awwad
just horrible
Atmosphere: 1
Food: 1
Service: 1
Alice N Matthews
DO NOT GO TO THE DUNKIN AND BASKIN ROBBINS ON 79TH AND CICERO IN CHICAGO!!! Staff is totally beyond rude and needs to be trained in customer service. Two people saw me waiting and walked away. I had to asked if anyone was working at the ice cream counter before I was eventually acknowledged. I indicated that I was disrespected and WAS NOT ORDERING ANYTHING... EVER!!!?
Elizabeth Rule
I ordered through Uber eats I ordered a large peppermint shake and a 3 scoop sundae two scoops of baseball nut and one Reese’s peanut butter cup. I received a medium chocolate shake and two scoops of ices cream one was chocolate chip cookie dough and one strawberry cheesecake. How do you mess up an order that bad. Then went to call the store and no one answered of course. Horrible all around
Food: 1
Service: 1
Hilda Nevarez
Today I ordered a caramel blast and they gave me a mocha. I returned it and they only removed something from the top and put more caramel this week, they made a mistake several times, super bad service.
Zz-BlAcK-OuT-zZ_
Ordered 2 smoothies and it took nearly 20min for one of them to be wrong. Didn’t complain so I took it , knowing my order was wrong. Not pleased.
April Moyado
Not only was the service so slow, but I just ordered a simple hot chocolate was very water down was barely even around us so how water down it was and then don’t even get me started on how bad my croissant was I don’t think a hot chocolate and a croissant that’s toasted it is too much of a complicated order.
Brandi D.
Pay nearly $5.00 for a ice cream scoop and this Baskin Robbins location didn't even put a full roll of a scoop in the cup!!! It literally wasn't even a full circle/scoop...just a few pieces of straight pieces of ice cream dropped in the cup. This is the worse one I've ever been to. Go to another one!!!!
Evelyn Zervas
they’ll tell you they don’t have something in the drive thru because they don’t want to make it but if you go inside you can clearly see they have it.
they’ll tell you they don’t have something in the drive thru because they don’t want to make it but if you go inside you can clearly see they have it.
Michelle Feindel
Worst place ever they where out of most everything!!!
Lucio linarez
This business don’t care about costumers or about providing a good service . I waited after I paid one coffe they told me wait by end of biulding. I waited so long for them to bring me a coffee with cinnamon out the cup and falling all over me and my car . And the manager don’t want to listen to costumers .They don’t care people keeps buying no metter what .
Sara Allendorfer
I only ordered one ice cream and it was completely messed up. It was not labeled for the Uber driver, no receipt, and somehow labeled as a coffee when it contained ice cream. The ice cream was not the kind I ordered with none of the toppings that I freaking paid extra for, and tasted so disgusting that even from the bit that I ate I feel sick, and it had the added bonus of large chunks of ice. I don't usually post stuff like this but wow this was extremely disappointing and honestly I want my money back. This place has a plethora of bad reviews on here. Avoid it if you can.
No customer service
Atmosphere: 1
Food: 1
Service: 1
Wow going back 9 years of bad service. But say that the ice cream machine is down on the app if it’s down. All I know is that I had a driver messaging me saying that there wasn’t any ice cream couldn’t barely get through then when I did he was rude and told me it was out. Then the Uber eats app almost refused a refund because the store refused to cancel it. All around bad service. Wow 9 yrs tho. That’s crazy.
Atmosphere: 1
Food: 1
Service: 1
just horrible
Atmosphere: 1
Food: 1
Service: 1
DO NOT GO TO THE DUNKIN AND BASKIN ROBBINS ON 79TH AND CICERO IN CHICAGO!!! Staff is totally beyond rude and needs to be trained in customer service. Two people saw me waiting and walked away. I had to asked if anyone was working at the ice cream counter before I was eventually acknowledged. I indicated that I was disrespected and WAS NOT ORDERING ANYTHING... EVER!!!?
I ordered through Uber eats I ordered a large peppermint shake and a 3 scoop sundae two scoops of baseball nut and one Reese’s peanut butter cup. I received a medium chocolate shake and two scoops of ices cream one was chocolate chip cookie dough and one strawberry cheesecake. How do you mess up an order that bad. Then went to call the store and no one answered of course. Horrible all around
Food: 1
Service: 1
Today I ordered a caramel blast and they gave me a mocha. I returned it and they only removed something from the top and put more caramel this week, they made a mistake several times, super bad service.
Ordered 2 smoothies and it took nearly 20min for one of them to be wrong. Didn’t complain so I took it , knowing my order was wrong. Not pleased.
Not only was the service so slow, but I just ordered a simple hot chocolate was very water down was barely even around us so how water down it was and then don’t even get me started on how bad my croissant was I don’t think a hot chocolate and a croissant that’s toasted it is too much of a complicated order.
Pay nearly $5.00 for a ice cream scoop and this Baskin Robbins location didn't even put a full roll of a scoop in the cup!!! It literally wasn't even a full circle/scoop...just a few pieces of straight pieces of ice cream dropped in the cup. This is the worse one I've ever been to. Go to another one!!!!
they’ll tell you they don’t have something in the drive thru because they don’t want to make it but if you go inside you can clearly see they have it.
Restaurantji Recommends
Never have what I want to order.
they’ll tell you they don’t have something in the drive thru because they don’t want to make it but if you go inside you can clearly see they have it.
Worst place ever they where out of most everything!!!
This business don’t care about costumers or about providing a good service . I waited after I paid one coffe they told me wait by end of biulding. I waited so long for them to bring me a coffee with cinnamon out the cup and falling all over me and my car . And the manager don’t want to listen to costumers .They don’t care people keeps buying no metter what .
I only ordered one ice cream and it was completely messed up. It was not labeled for the Uber driver, no receipt, and somehow labeled as a coffee when it contained ice cream. The ice cream was not the kind I ordered with none of the toppings that I freaking paid extra for, and tasted so disgusting that even from the bit that I ate I feel sick, and it had the added bonus of large chunks of ice. I don't usually post stuff like this but wow this was extremely disappointing and honestly I want my money back. This place has a plethora of bad reviews on here. Avoid it if you can.
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