Apparently the recipe they're supposed to follow means the cups aren't full when you get them. Most other places manage just fine. I can't really say what the issue is, though. Either way, getting a shake costs $6 to $9, so getting a cup with the top 20% missing is not super.
Ross Hall
Unprofessional service at this DD/BR combo store. Store was not busy but Employees seemed too busy or unconcerned to read the full coffee/donut order as was sending us away with just our coffee. Other employee was on a Skype video call with someone and did not seem to care about customers. Would of expected better staff at a prime downtown location near tourist spots during a not busy time of day.
Karine Hall
Was there on 19th may 2022 at 5pm. Only 1 client before us, but the 2 staff (1 girl, 1 boy) didn’t care neither of previous client or about us ! Too busy chatting on Skype with boyfriend/friend . We order via digital ordering screen to save time. The ticket prints near the cash machine but none of the 2 staff cares more ! The girl tries to make some unintelligible sentences (looks more like sounds than words) I show the ticket of my order to the guy , he looks at it and go prepare a latte to nobody ordered . We try again with the girl. We show the ticket . Instead of taking care of us, she goes back to chat with her bf preparing some ice cream cones that nobody orders. We finally see that the guy left our coffee on the other side of the counter without informing us. We felt finally optimistic that we ll get our order . We wait as we also ordered some donuts but seems like nobody cares about ! They ask what we want (despite that we showed 2 times our ticket) the girl keeps making some weird sounds that we don’t understand. The boy started preparing some coffees that we already received (??!) we finally get our full order after 10 minutes (for 2 coffees, 1 donut and 5 munchkins) . When we left, they finally asked the client that was there before us what he was waiting for (poor client seemed as hopeless to get his order as we were) :-D
Cindy Yang
The girl who worked here with red hair is so friendly and helpful. She makes good coffee and gives me recommendations on ice cream flavor.
Tunyona Frazier
Unprofessional staff and manager Leo says I got to work with him to get my refund. Store policy. I'll be to get my money but I'll never do business with you again.
Damini Khanna
Great place to grab some donuts. They're just too delicious to say no to.
Michael B.
The hours for this Chicago location were until 10:00 pm and at 9:50 when I arrived I was told they close at 9:00 because they have to shut everything down.
Que H.
BAD SERVICE! I came across this Baskin Robbin first night of Chicago for some delicious cold ice cream on a hot night and oh boy was the service sucky. I was waiting at the register at Baskin Robbin and noticed no one coming up to me and thinking why is the person behind the counter helping not one...not two...but three people before me even though I came in before all of them. When I finally asked during the fourth customer, he looks at me and said well the line is over here and I'm just like you mother...I was standing here for like 3 customers ago waiting to be acknowledged or warned that there was only one line. I just left afterwards and was over the ice cream with that service.
Google user
Entered near eleven, it wasn't packed. The service here is outstanding. The bill won't shock you.
I mean what can you expect? It's just another Baskin-Robbins. You're not going to get anything over the top, just a bunch of tasty ice cream products. The one thing that concerns me is the prices. Normally, I go here just because it's cheap and it's instant gratification. But that's not really the case anymore. Pretty much any ice cream place is going to be expensive these days and I guess that's something we're gonna have to love with. The ice cream is still delicious but that's pretty hard to mess up. 3 stars, very average.
Jim Czerniak
Walked in and the server who wanted to help me was wearing his mask around his chin, I walked out.
They have Black Walnut & Butter Pecan ??
Apparently the recipe they're supposed to follow means the cups aren't full when you get them. Most other places manage just fine. I can't really say what the issue is, though. Either way, getting a shake costs $6 to $9, so getting a cup with the top 20% missing is not super.
Unprofessional service at this DD/BR combo store. Store was not busy but Employees seemed too busy or unconcerned to read the full coffee/donut order as was sending us away with just our coffee. Other employee was on a Skype video call with someone and did not seem to care about customers. Would of expected better staff at a prime downtown location near tourist spots during a not busy time of day.
Was there on 19th may 2022 at 5pm. Only 1 client before us, but the 2 staff (1 girl, 1 boy) didn’t care neither of previous client or about us ! Too busy chatting on Skype with boyfriend/friend . We order via digital ordering screen to save time. The ticket prints near the cash machine but none of the 2 staff cares more ! The girl tries to make some unintelligible sentences (looks more like sounds than words) I show the ticket of my order to the guy , he looks at it and go prepare a latte to nobody ordered . We try again with the girl. We show the ticket . Instead of taking care of us, she goes back to chat with her bf preparing some ice cream cones that nobody orders. We finally see that the guy left our coffee on the other side of the counter without informing us. We felt finally optimistic that we ll get our order . We wait as we also ordered some donuts but seems like nobody cares about ! They ask what we want (despite that we showed 2 times our ticket) the girl keeps making some weird sounds that we don’t understand. The boy started preparing some coffees that we already received (??!) we finally get our full order after 10 minutes (for 2 coffees, 1 donut and 5 munchkins) . When we left, they finally asked the client that was there before us what he was waiting for (poor client seemed as hopeless to get his order as we were) :-D
The girl who worked here with red hair is so friendly and helpful. She makes good coffee and gives me recommendations on ice cream flavor.
Unprofessional staff and manager Leo says I got to work with him to get my refund. Store policy. I'll be to get my money but I'll never do business with you again.
Great place to grab some donuts. They're just too delicious to say no to.
The hours for this Chicago location were until 10:00 pm and at 9:50 when I arrived I was told they close at 9:00 because they have to shut everything down.
BAD SERVICE! I came across this Baskin Robbin first night of Chicago for some delicious cold ice cream on a hot night and oh boy was the service sucky. I was waiting at the register at Baskin Robbin and noticed no one coming up to me and thinking why is the person behind the counter helping not one...not two...but three people before me even though I came in before all of them. When I finally asked during the fourth customer, he looks at me and said well the line is over here and I'm just like you mother...I was standing here for like 3 customers ago waiting to be acknowledged or warned that there was only one line. I just left afterwards and was over the ice cream with that service.
Entered near eleven, it wasn't packed. The service here is outstanding. The bill won't shock you.
Restaurantji Recommends
I mean what can you expect? It's just another Baskin-Robbins. You're not going to get anything over the top, just a bunch of tasty ice cream products. The one thing that concerns me is the prices. Normally, I go here just because it's cheap and it's instant gratification. But that's not really the case anymore. Pretty much any ice cream place is going to be expensive these days and I guess that's something we're gonna have to love with. The ice cream is still delicious but that's pretty hard to mess up. 3 stars, very average.
Walked in and the server who wanted to help me was wearing his mask around his chin, I walked out.
Everyone loves ice cream
I have a bad high sugar Baskin Robbins......
Awesome food