I had come to this establishment to order a fudge nut ice cream cake for my father's 89thbirthday. I have been ordering this cake for years for he and my late mother as they always enjoyedthem. The cake was to be approximately $32. When I went to pick up the order I was told that there was nocake for me. I had to insist for someone to call the manager. When they got off the phone with the manager , I was told they had the cake and that it was $60. I said that was not the correct price. I had to insist they call the manager again. He then told them to charge me the $32. When they brought the cake out and opened the box it was not a fudge nut ice cream cake. I pointed out the error and the staff did not give me a viable solution. I told them to call the manager again and he said that he was sorry. I explained that my father and his guests were waiting for this cake at his living community. I had no other option then to take the cake that they had.. to not spoil the birthday. I told the manager I was extremely disappointed by the whole experience. The manager then said he would refund the cake , however I explained that I wanted to receive the original fudge nut cake that I had ordered. The manager assured me that I could pick up the correct cake in 3 days. Icalled 3 days later , there was no cake. I had to get the manager again to find out why his promise was not fulfilled. He assured me that within 4 days I would have the cake. When I went to pick up the cake, again it was the wrong order. The manager then tried to say I wanted a different cake... I was completely disgusted by this whole experience. In all the years that I have used Baskin-Robbins for family celebrations I have never seen such an unprofessional treatment of the customer. I will never return to this store again.
doctore no1
marketing for mini beagles everywhere but not right now... remove marketing, don't fake people!!!
Charles Black
Literally made my latte with no gloves on when I said I wanted a refund she got a attitude who's almost $8 when I sell a remake it with gloves on she got attitude never shop at this place
lacey Laplante
my uber delivery driver told me that the baskin robbins employee said there was no ice cream, but was able to make the milkshake... i could hear the employee while i was on the phone with my uber eats driver and he was rude and not trying to help or even explain what the issue was. i was told that out of the “31 flavors “ they only had three, which my delivery driver did not seem to think was true. every time i asked a question to see what the issue was, what options were available, anything i asked to try to understand or come up with a solution i was told he would shake his head or not answer at alll. this is was really rude, annoying and made everything more difficult and take longer. also, all my toppings were ignored and the baskin robins employee put toppings i didn’t ask for, without asking me, which included nuts and i’m allergic so this was a total waste of my money and time. this occurred on the night of may 31st, 2021
Akram Abobakr
They so nic
DIY&Adventure
Friendly and clean.
Stamatina Giannakopoulos
They never get my order right and it's not a difficult order. Its just an extra large coffee with regular cream and sugar with extra hazelnut swirl. some workers cant even load the card on my app
Brian Sylvester
Great staff
Suthar Yasin
Nice and clean
Madeline Morales
Got a mango fruit blast smoothie..and I am enjoying it sooooo much. And for a medium size, its pretty big.
I had come to this establishment to order a fudge nut ice cream cake for my father's 89thbirthday. I have been ordering this cake for years for he and my late mother as they always enjoyedthem. The cake was to be approximately $32. When I went to pick up the order I was told that there was nocake for me. I had to insist for someone to call the manager. When they got off the phone with the manager , I was told they had the cake and that it was $60. I said that was not the correct price. I had to insist they call the manager again. He then told them to charge me the $32. When they brought the cake out and opened the box it was not a fudge nut ice cream cake. I pointed out the error and the staff did not give me a viable solution. I told them to call the manager again and he said that he was sorry. I explained that my father and his guests were waiting for this cake at his living community. I had no other option then to take the cake that they had.. to not spoil the birthday. I told the manager I was extremely disappointed by the whole experience. The manager then said he would refund the cake , however I explained that I wanted to receive the original fudge nut cake that I had ordered. The manager assured me that I could pick up the correct cake in 3 days. Icalled 3 days later , there was no cake. I had to get the manager again to find out why his promise was not fulfilled. He assured me that within 4 days I would have the cake. When I went to pick up the cake, again it was the wrong order. The manager then tried to say I wanted a different cake... I was completely disgusted by this whole experience. In all the years that I have used Baskin-Robbins for family celebrations I have never seen such an unprofessional treatment of the customer. I will never return to this store again.
marketing for mini beagles everywhere but not right now... remove marketing, don't fake people!!!
Literally made my latte with no gloves on when I said I wanted a refund she got a attitude who's almost $8 when I sell a remake it with gloves on she got attitude never shop at this place
my uber delivery driver told me that the baskin robbins employee said there was no ice cream, but was able to make the milkshake... i could hear the employee while i was on the phone with my uber eats driver and he was rude and not trying to help or even explain what the issue was. i was told that out of the “31 flavors “ they only had three, which my delivery driver did not seem to think was true. every time i asked a question to see what the issue was, what options were available, anything i asked to try to understand or come up with a solution i was told he would shake his head or not answer at alll. this is was really rude, annoying and made everything more difficult and take longer. also, all my toppings were ignored and the baskin robins employee put toppings i didn’t ask for, without asking me, which included nuts and i’m allergic so this was a total waste of my money and time. this occurred on the night of may 31st, 2021
They so nic
Friendly and clean.
They never get my order right and it's not a difficult order. Its just an extra large coffee with regular cream and sugar with extra hazelnut swirl. some workers cant even load the card on my app
Great staff
Nice and clean
Got a mango fruit blast smoothie..and I am enjoying it sooooo much. And for a medium size, its pretty big.
Restaurantji Recommends
Very sweet experience and fast.
If they have one ice cream they don't have the other... If they have both scoops of the ice cream you want... They have no hot fudge... Smh lol
Nice and cool place
Terrible service gave stale cookies ,also kept ignoring our requests and charged us extra.Also everything was dirty the tables and even the counter.
Service was good and fast