This location is connected to a Dunkin and it seems like the employees do not like to make ice cream orders. I waited for 10 minutes to place my order at the window because they said hold on and did not return. When they came back, The person placing the order said they had to put the layered Sundae in a different cup then they said they didn't have cookie monster ice cream then they said they can't do a layered Sundae.
I ordered two three scoop sundaes that were exactly the same and got one two scoop Sunday split between two cups. It took over 15 min to get out of the drive thru so I didn't bother going back to fix it, it didn't seem like they wanted to take my order at all
Atmosphere: 1
Food: 1
Service: 1
Nik Rana
Great service, great taste, friendly employees. 24 hours!
Atmosphere: 5
Food: 5
Service: 5
Patty Doyle
If I could give zero stars I would how you going to just say no when you ask for a
Atmosphere: 1
Food: 1
Service: 1
Chi- town breeze
Absolutely terrible!!! They don’t even make your coffee when you order it! Expect to wait !! And they won’t make a correctly I promise
Laura M. O.
Absolutely horrible! Last year I ordered an ice cream cake and had to wait 90 minutes because it wasn't finished and the manager had to go pick it up at another location, no one brought it to the storelike they were supposed to. I was upset but it worked out. I believe in giving places 2nd chances so I ordered another icecream cake just a few weeks ago but boy that was HUGE mistake. I ordered a Moana ice ream cake on Sunday for a Thurdsay 5:15pm pickup. I went to pick it up and was told that it was still at the other location and that "I" had to get to drive to the other location, further away, to get it. I drove to the other location and was furious! They didn't put any writing on the cake and there were no decorations on it either... it was just a blue and yellow cake. Then I was told that they didn't have any more Moana decorations but I could choose another theme... really?! All of the decorations I bought were of Moana! Again... I ordered this cake on Sunday for a Thursday pickup and at NO point did anyone call, emai or communicate with me beforehand and say that the cake was plain, the person that was supposed to finish the cake (and didn't) left, or that they didn't have the Moana decorations. Nope! They waited until I arrived to pick up the cake to tell me that there was no writing or decorations on the cake. The girl that was there tried her best to get the issue resolved but in the end I ended up having to stop at Party City and purchase items to decorate the cake and had a family member practice so they could do the writing. They say never say never... I will NEVER order another cake from Baskin-Robbins again. EVER! I don't recommend getting one either. From now on I will get the icecream cakes at Jewel.
Isai Santander
10 pm the wait to order a coffee is long !!
Kris Popo
So straight up place has no drive thru window, we circled the drive thru and did not get any ice cream after ordering, should be a sign or something to make it more obvious because I could not find it.
Anne Pitej
It's open 24 hours. It's the best drive thru in the area.
Manuel Noronha
We really had a bad experience last night. The guy ( Govindbhai) I guess from the receipt he gave us last night was very rude. He asked us what we wanted when we went thru the drive thru and then again asked us the same order when we were at the window to pick up. And then this guy was showing attitude and was rude. I guess this store needs a guy or girl who knows what they are selling. Hope the store works on that otherwise you will have no more customers. Thanks
President Krispy Kreme
So straight up place has no drive thru window, we circled the drive thru and did not get any ice cream after ordering, should be a sign or something to make it more obvious because I could not find it.
Incredibly awful service (or, lack there of) with inept employees. Stood there waiting for more than 20 minutes, unattended, unacknowledged - even after attempting to get their attention - while 3 employees walked around drinking, hiding in the same area and talking amongst each other.
Robert Dominguez
Very poor establishment. The person taking the order wasn't even paying attention and told us to give him our order at the window. I feel the person taking the order was very rude and unprofessional. I can't see myself coming back to this location again. As a white man i feel like I was being racially profiled. He also held my debit card too long before giving it back BOOM! mic drop.
Nowyou Seeme (Richard)
Says open 24 hours and i passed by at 345am and no one was around.
Veronica Alvarez
I have a headache with this guy just trying to order warm sundae.
This location is connected to a Dunkin and it seems like the employees do not like to make ice cream orders. I waited for 10 minutes to place my order at the window because they said hold on and did not return. When they came back, The person placing the order said they had to put the layered Sundae in a different cup then they said they didn't have cookie monster ice cream then they said they can't do a layered Sundae.
I ordered two three scoop sundaes that were exactly the same and got one two scoop Sunday split between two cups. It took over 15 min to get out of the drive thru so I didn't bother going back to fix it, it didn't seem like they wanted to take my order at all
Atmosphere: 1
Food: 1
Service: 1
Great service, great taste, friendly employees. 24 hours!
Atmosphere: 5
Food: 5
Service: 5
If I could give zero stars I would how you going to just say no when you ask for a
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible!!! They don’t even make your coffee when you order it! Expect to wait !! And they won’t make a correctly I promise
Absolutely horrible! Last year I ordered an ice cream cake and had to wait 90 minutes because it wasn't finished and the manager had to go pick it up at another location, no one brought it to the storelike they were supposed to. I was upset but it worked out. I believe in giving places 2nd chances so I ordered another icecream cake just a few weeks ago but boy that was HUGE mistake. I ordered a Moana ice ream cake on Sunday for a Thurdsay 5:15pm pickup. I went to pick it up and was told that it was still at the other location and that "I" had to get to drive to the other location, further away, to get it. I drove to the other location and was furious! They didn't put any writing on the cake and there were no decorations on it either... it was just a blue and yellow cake. Then I was told that they didn't have any more Moana decorations but I could choose another theme... really?! All of the decorations I bought were of Moana! Again... I ordered this cake on Sunday for a Thursday pickup and at NO point did anyone call, emai or communicate with me beforehand and say that the cake was plain, the person that was supposed to finish the cake (and didn't) left, or that they didn't have the Moana decorations. Nope! They waited until I arrived to pick up the cake to tell me that there was no writing or decorations on the cake. The girl that was there tried her best to get the issue resolved but in the end I ended up having to stop at Party City and purchase items to decorate the cake and had a family member practice so they could do the writing. They say never say never... I will NEVER order another cake from Baskin-Robbins again. EVER! I don't recommend getting one either. From now on I will get the icecream cakes at Jewel.
10 pm the wait to order a coffee is long !!
So straight up place has no drive thru window, we circled the drive thru and did not get any ice cream after ordering, should be a sign or something to make it more obvious because I could not find it.
It's open 24 hours. It's the best drive thru in the area.
We really had a bad experience last night. The guy ( Govindbhai) I guess from the receipt he gave us last night was very rude. He asked us what we wanted when we went thru the drive thru and then again asked us the same order when we were at the window to pick up. And then this guy was showing attitude and was rude. I guess this store needs a guy or girl who knows what they are selling. Hope the store works on that otherwise you will have no more customers. Thanks
So straight up place has no drive thru window, we circled the drive thru and did not get any ice cream after ordering, should be a sign or something to make it more obvious because I could not find it.
Restaurantji Recommends
I love my Dunkin I run on Dunkin.
Incredibly awful service (or, lack there of) with inept employees. Stood there waiting for more than 20 minutes, unattended, unacknowledged - even after attempting to get their attention - while 3 employees walked around drinking, hiding in the same area and talking amongst each other.
Very poor establishment. The person taking the order wasn't even paying attention and told us to give him our order at the window. I feel the person taking the order was very rude and unprofessional. I can't see myself coming back to this location again. As a white man i feel like I was being racially profiled. He also held my debit card too long before giving it back BOOM! mic drop.
Says open 24 hours and i passed by at 345am and no one was around.
I have a headache with this guy just trying to order warm sundae.
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