This establishment is desperately in need of more professional and customer devoted service and management. My friend, who is pregnant, ordered a non alcoholic beverage from the drink (not cocktail) menu. The waiter verified it was non alcoholic. The drink arrived, my friend drank 80 percent of it, then realized it tasted of alcohol near the bottom of the glass. Myself and my other friends verified there was tequila in the glass. The waiter was made aware, he apologized profusely and notified management. Meanwhile my friend went to the bathroom, extremely distressed about the incident. The manager came to the table, offered only to remove the drink from the check and discount my friends meal. Then proceeded to ask for details about the pregnancy to ease her own conscience. The apology was forced, insincere and grossly inadequate. I would expect a much more generous and serious gesture of amends as this is a lawsuit waiting to happen.
Atmosphere: 3
Food: 4
Service: 1
Pia Jackson
Thank you Big Star for being amazing. Staff from the minute we walked in was top tier. Food came fast and was hot. If you are thinking about doing the unlimited $45 package RUN don’t walk. It was super worth it. Shout out to our server Sydney SHE WAS AMAZING 👏🏽👏🏽. 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Will E
Not sure why our food came out so fast but everything else was great. Their shrimp tacos are the best ones. Margs are great.
Atmosphere: 4
Food: 5
Service: 3
Katya Livschiz
Great outdoor space, friendly staff. You can grab subs tacos and beers and hang out
Atmosphere: 5
Food: 5
Service: 5
Amando Fernandez
Amazing service from Adrian. Such great energy!
Atmosphere: 5
Food: 5
Service: 5
Taylor Nicole
say what you want about big star but as a nacho connoisseur they actually have the best nachos in the city. my boyfriend and i pick them up at least every other week and before we had these nachos we probably went to big star once a year. do with that what you will
edit: i previously have given big star in wicker a 5 star review (as you can see above) but within the last few months something has definitely changed. my boyfriend and i used to order takeout from big star at least every other week and we always got the nachos. every time we have gotten them for take out, the container size has changed. we’ve gotten full size order of nachos that were served to us in the half order container (we only know this bc we have ordered half sizes before) not only that but every. single. time. we’ve ordered the last couple months something has ALWAYS been missing from our food. guac is included on the nachos but we haven’t gotten it in so long. we ordered one last time last night as we’re moving out of the neighborhood and there was a hair in the nachos which you can see in the photo attached. we are both so sad about it bc it used to be our favorite takeout place and now we don’t feel comfortable eating there anymore for sanitary reasons
Atmosphere: 3
Food: 1
Service: 2
jenna
I made a reservation for 5 people. They sat us at a table right next to the front door. I asked for a different table and they said no they are all booked but there were open tables. Our food came within 5 minutes of ordering. By the time we finished eating, our drinks finally arrived. The food was mid.
Dori D
Relaxed neighborhood joint with good selection of solid food. Their version of a TB Crunch Wrap Supreme is DELICIOUS!
Atmosphere: 5
Food: 5
Service: 5
Breanne Kostyk
Stopped in for an afternoon snack. Margaritas were delicious, salsas were super flavorful, and service at the bar was hospitable.
Atmosphere: 5
Food: 5
Service: 5
Victor H
Came here for the Bottomless Big Star package.... $45 per person, minimum 10 people per reservation. The service was great the tacos were great and the pitchers were awesome. Definitely a must try! Grace and Jorge did an excellent job with our group.
The bottomless deal is the way to go. If you have Jordan as your server you’ll have a great time!
Atmosphere: 5
Food: 5
Service: 5
karen Weinberger
Great tacos!!! Waitress was awesome 👍
Atmosphere: 5
Food: 5
Service: 5
David Rodriguez
The food was really good and enjoyable, but unfortunately the service left a lot to be desired. I didn’t feel very welcomed during my visit, which took away from the overall experience. With warmer, more attentive service, this place could easily be excellent.
Atmosphere: 3
Food: 4
Service: 1
Daniel Vargas
I used to be the biggest fan! it was my place to take anyone to Chicago, but it's lost it's magic. The margaritas are super watered down and the food also went down in quality. It's a super bummer! I hope they do better because I really miss it.
Atmosphere: 5
Food: 3
Service: 5
Natasha Al-Rafie
Big star gets a lot of hate for being a tex/mex place, and it is not really Tex mex, more chain style Mexican food. And I have lived in Austin.
We came here on a Tuesday night around 6pm, we got a seat outside, it was busy but not overly so. Definitely a place to bring your kids and let them play in the yard toys area.
The burritos are good, again not really a Tex mex style, just a burrito, it could have used more cheese, something to bind the burrito, maybe sauce inside or a good amount of pico. But it’s good.
We also got chips, and guac. Pretty good.
They have a kids menu and my child got the quesadilla, mostly ate chips but the fact they have a kids menu is nice for parents.
Most folks here are either old people or with children.
This establishment is desperately in need of more professional and customer devoted service and management. My friend, who is pregnant, ordered a non alcoholic beverage from the drink (not cocktail) menu. The waiter verified it was non alcoholic. The drink arrived, my friend drank 80 percent of it, then realized it tasted of alcohol near the bottom of the glass. Myself and my other friends verified there was tequila in the glass. The waiter was made aware, he apologized profusely and notified management. Meanwhile my friend went to the bathroom, extremely distressed about the incident. The manager came to the table, offered only to remove the drink from the check and discount my friends meal. Then proceeded to ask for details about the pregnancy to ease her own conscience. The apology was forced, insincere and grossly inadequate. I would expect a much more generous and serious gesture of amends as this is a lawsuit waiting to happen.
Atmosphere: 3
Food: 4
Service: 1
Thank you Big Star for being amazing. Staff from the minute we walked in was top tier. Food came fast and was hot. If you are thinking about doing the unlimited $45 package RUN don’t walk. It was super worth it. Shout out to our server Sydney SHE WAS AMAZING 👏🏽👏🏽. 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Not sure why our food came out so fast but everything else was great. Their shrimp tacos are the best ones. Margs are great.
Atmosphere: 4
Food: 5
Service: 3
Great outdoor space, friendly staff. You can grab subs tacos and beers and hang out
Atmosphere: 5
Food: 5
Service: 5
Amazing service from Adrian. Such great energy!
Atmosphere: 5
Food: 5
Service: 5
say what you want about big star but as a nacho connoisseur they actually have the best nachos in the city. my boyfriend and i pick them up at least every other week and before we had these nachos we probably went to big star once a year. do with that what you will
edit: i previously have given big star in wicker a 5 star review (as you can see above) but within the last few months something has definitely changed. my boyfriend and i used to order takeout from big star at least every other week and we always got the nachos. every time we have gotten them for take out, the container size has changed. we’ve gotten full size order of nachos that were served to us in the half order container (we only know this bc we have ordered half sizes before) not only that but every. single. time. we’ve ordered the last couple months something has ALWAYS been missing from our food. guac is included on the nachos but we haven’t gotten it in so long. we ordered one last time last night as we’re moving out of the neighborhood and there was a hair in the nachos which you can see in the photo attached. we are both so sad about it bc it used to be our favorite takeout place and now we don’t feel comfortable eating there anymore for sanitary reasons
Atmosphere: 3
Food: 1
Service: 2
I made a reservation for 5 people. They sat us at a table right next to the front door. I asked for a different table and they said no they are all booked but there were open tables. Our food came within 5 minutes of ordering. By the time we finished eating, our drinks finally arrived. The food was mid.
Relaxed neighborhood joint with good selection of solid food. Their version of a TB Crunch Wrap Supreme is DELICIOUS!
Atmosphere: 5
Food: 5
Service: 5
Stopped in for an afternoon snack. Margaritas were delicious, salsas were super flavorful, and service at the bar was hospitable.
Atmosphere: 5
Food: 5
Service: 5
Came here for the Bottomless Big Star package....
$45 per person, minimum 10 people per reservation. The service was great the tacos were great and the pitchers were awesome. Definitely a must try! Grace and Jorge did an excellent job with our group.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The bottomless deal is the way to go. If you have Jordan as your server you’ll have a great time!
Atmosphere: 5
Food: 5
Service: 5
Great tacos!!! Waitress was awesome 👍
Atmosphere: 5
Food: 5
Service: 5
The food was really good and enjoyable, but unfortunately the service left a lot to be desired. I didn’t feel very welcomed during my visit, which took away from the overall experience. With warmer, more attentive service, this place could easily be excellent.
Atmosphere: 3
Food: 4
Service: 1
I used to be the biggest fan! it was my place to take anyone to Chicago, but it's lost it's magic. The margaritas are super watered down and the food also went down in quality. It's a super bummer! I hope they do better because I really miss it.
Atmosphere: 5
Food: 3
Service: 5
Big star gets a lot of hate for being a tex/mex place, and it is not really Tex mex, more chain style Mexican food. And I have lived in Austin.
We came here on a Tuesday night around 6pm, we got a seat outside, it was busy but not overly so. Definitely a place to bring your kids and let them play in the yard toys area.
The burritos are good, again not really a Tex mex style, just a burrito, it could have used more cheese, something to bind the burrito, maybe sauce inside or a good amount of pico. But it’s good.
We also got chips, and guac. Pretty good.
They have a kids menu and my child got the quesadilla, mostly ate chips but the fact they have a kids menu is nice for parents.
Most folks here are either old people or with children.
Atmosphere: 4
Food: 3
Service: 3
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