Bittersweet Pastry Shop & Cafe

Ivr been getting Birthday cakes cookies and pastries from here for years.The cake pictured cost $60.I'm sure prices have changed since then.All I did was show them a picture and they made it perfect.And the cake was banana cake with butter cream.

Times have changed. Prices are increasing and quality decreasing. Grilled chicken has been replaced with pre packaged fried chicken. What was an excellent chicken salad has been replaced with bagged salad I presume is from Mariano’s. We won’t be returning.

I’m a salesman, and I use Bittersweet pastry’s as my “secret weapon” to close deals. Every time I bring them to a client they are raving about them! Best pastries in Chicago!

If possible, I would give it zero stars. I used to come here often to buy almond croissants and coffee. These two days are my friend's birthday. I plan to order a cake to attend her birthday. I first bought a piece to taste it, and then I plan to customize a 6-inch cake. I was so surprised that this cake is actually hard, as hard as a piece of bread that has been kept for a week. I can't even stick my fork in 😅Aren't your dessert cakes made on the same day? Learn from other bakeries. Sell the $20 surprise packages that don't sell out on the same day to others or give them to those who are hungry and in need of help, instead of freezing them in the fridge and selling them to customers. Can you imagine a birthday cake where the cake is as hard as bread and the cream is as hard as butter? I'm really speechless and so disappointed🥲

We wanted a local Chicago bakery, and Bittersweet was everything we hoped for. Samuel made the entire process—from tasting to delivery—so easy and personal. We even chose his favorite flavors, which ended up being ours too! The cake was gorgeous, delicious, and will forever remind us of our special day. We can’t wait to return for more sweet treats.

My first visit here after walking by on the other side of the street for the last year. I was not disappointed with the selection offered even with me showing up later in the afternoon.
The coffee was fantastic and the raspberry ganache tart was everything I had hoped for.

We got a wedding cake tasting box and every flavor was so divine, it was hard to pick a favorite! Really delicious fillings!

Sam and the team here were so nice and easy to work with. We loved our wedding cake and all the tiny dessert bites we got. The bites were gone in minutes! Definitely have to go back sometime and get some for ourselves 😂

We worked with Bittersweet for our wedding cake and mini desserts and had a great experience! It was hard to narrow the flavors and dessert options since everything was so delicious :)

We also really enjoyed our tasting experience - it's one of the few places we looked into that still does in person tastings, and we really enjoyed getting to walk through the options and see some of the cakes being made

I used to love this bakery and have been a loyal customer for years.

Unfortunately, prices have gone up drastically without explanation, and it’s been impossible to get in touch—no one answers calls or emails. It feels like they just don’t care about their customers anymore.

Really disappointing to see such a great spot go downhill. I hope they turn things around, but I won’t be back for now.

The baked items they have are delicious and recommend. But I only recommend getting grab-and-go bakery items because when it comes to anything else, they have no sense of urgency. I’ve gone there a couple of times and ordered various simple things off the menu, it always takes 20+ minutes to make. Yesterday I got a croissant sandwich and I had to wait 27 minutes for it. To make a basic sandwich!!! And to top it off it came out cold and I wasn't even blown away with how it tasted. And don’t even get me started on why a croissant sandwich came out to $19….

The best bakery in Lakeview hands down!

Bittersweet did an incredible job with our wedding cake last summer! Samuel and the team was wonderful to work with. The tasting kit was fun and the flavors were all so good. We also got a beautiful cake for our 1st anniversary complimentary which was really sweet. Highly recommend Bittersweet for all of your special occasions! ❤️

Everything is always excellent.

Wonderful experience. Staff is so friendly. Very good gluten free desserts. The atmosphere is 10/10