The most awful service i have ever had i stopped there for lunch few days ago we order some beers the server didn’t know idea what we were asking for, we order some plates from lunch menu and she charged from dinner menu also some dishes came wrong we didn’t complain with her because we didn’t have time to wait, the most disgusting thing was she was using long fake nails the nails were touching the food that’s antigenic a lot of microbes and not only that the tip is not optional we were a group of 4 and the tip was alrady add
Atmosphere: 3
Food: 3
Service: 1
Derek Knueve
One of the worst Chicago dining experiences I’ve had. Food was middling, service was sub-standard- long periods without water, drinks, etc. The “owner” came by our table to make it right, but ultimately did little to make up for our poor server, other than saying he was “getting rid of her”. This place won’t be around for long.
Atmosphere: 2
Food: 3
Service: 1
Foeor
Best spot all day and night! Food on point, music dj at night, great place to be at for a fun time!
Atmosphere: 5
Food: 5
Service: 5
H Latif
This place has a really cool vibe. The food is just okay but the service and atmosphere is great. I was excited to try this Ceviche but it was slightly disappointing and lacked some flavor as well as their house made salsa's.
Atmosphere: 4
Food: 4
Service: 4
Kimberly Ayala
Great people, fun experience, and great tacos ?
Atmosphere: 5
Food: 5
Service: 5
Fatima Nazir
Save your time and money and skip this place. To sum it up, horrible customer service. You will not get your food order, and when you do it really isn’t worth it.
I came here on a Sunday afternoon at around 2:30 pm with my husband, our two friends, and their toddler daughter. The restaurant was not busy, there were only 3 to 4 tables and it remained that way for the time that we were there. The customer service is the worse experience we have ever had in Chicago. We ordered our drinks and it took at least 20 minutes for that to arrive. The drinks were not complicated. The server got my drink order wrong but I didn’t say anything at that point because I didn’t think it was a big deal.
We ordered our meals and waited almost an hour before asking the server to check on our food. We did not order anything intricate that would take so much time. Tacos and Fajitas. The server came back twenty minutes later and said only the fajitas were in the oven and the rest of our order was “lost.” Then he went away for another ten minutes and came back and said that actually the fajitas were not in the oven and that he needed to take our whole order again. I asked the server how he managed to completely forget that we ordered food and he could not answer me. We stayed mainly because we were too hungry at this point and did not want to deal with the hassle of finding another place. The manager came around and apologized and said he would apply a generous discount. The food finally came and it was decent but not worth the experience. When the bill came it was $192 total and he only discounted $44.00 from the drinks. They also had the nerve to put an Auto Gratuity of 20% ! I would understand if it was a party of six, but it was four adults and a 2.5 year old. I think they knew that we were not going to tip due to the poor customer service and chose to be greedy instead.
Again the place was not busy, only 3-4 tables the whole time. We would be more understanding if they were packed or if our server was honest and said something along the lines of “I’m so sorry, I completely forgot.” Or, “I’m too high and have no idea what I’m doing right now.” The audacity of the manager with his pathetic discount and the nerve of tacking on an auto gratuity for a small party on the bill. SAVE YOUR TIME AND MONEY!
Atmosphere: 1
Food: 1
Service: 1
Tameka Smith
I was here today for lunch I was very disappointed by the poor service I received the waitress was rude and ignored us for most of our meal It took over 30 minutes to get our drinks, and the staff seemed overwhelmed. Food is Average but overall I will not be coming back. I believe the waitress name was Yuliana .Management needs to be reinforced.
Atmosphere: 3
Food: 3
Service: 1
BSR
The place has a good vibes for a bar but food was disappointing. If they didn’t have the taco tortillas I could not tell they were cooking Mexican food. Chicago has some of the best Mexican restaurants - This is not one of them. They make it look busy by cramping in the tables together. If you are looking for good food this is not the place.
Atmosphere: 3
Food: 1
Service: 1
Apoorva
The food was ok, bland. I ordered tacos and there was no sauce in it, no spice. What added flavor to it was the salsa on the side. Will not again for food but maybe for the ambience
Atmosphere: 4
Food: 2
Service: 2
Damien Lu
I had the Carne Guisada, you know what would be nice if you gave me more than 2 chunks of meat. Otherwise it would've been 5 stars.
I went there and it was the best food ever! very good service,I highly recommend this restaurant. The shrimps was outstanding!
Atmosphere: 5
Food: 5
Service: 5
Chris Eyo
I went for a langauge exchange so I only had a HH cocktail (the mezcalita) and it was pretty good. The food looked and smelled divine, so I'm excited to return and try some more items.
Atmosphere: 5
Food: 5
Service: 5
Edi Morquecho
Order the chicken flautas….bomb.
Atmosphere: 5
Food: 5
Service: 5
Estrellita Olmedo
Great service ? ?
Atmosphere: 5
Food: 5
Service: 5
Customer Support
As a business that’s been in Chicago for over ten years, we can truly appreciate another business that takes the time and energy to make their customers experience something to remember. We love this place. The ambience was welcoming and fun. the service was friendly, kind, and well managed. the drinks and food were delicious! We already can’t wait to go back. Thank you for the wonderful experience. -Color cocktail Factory
The most awful service i have ever had i stopped there for lunch few days ago we order some beers the server didn’t know idea what we were asking for, we order some plates from lunch menu and she charged from dinner menu also some dishes came wrong we didn’t complain with her because we didn’t have time to wait, the most disgusting thing was she was using long fake nails the nails were touching the food that’s antigenic a lot of microbes and not only that the tip is not optional we were a group of 4 and the tip was alrady add
Atmosphere: 3
Food: 3
Service: 1
One of the worst Chicago dining experiences I’ve had. Food was middling, service was sub-standard- long periods without water, drinks, etc. The “owner” came by our table to make it right, but ultimately did little to make up for our poor server, other than saying he was “getting rid of her”. This place won’t be around for long.
Atmosphere: 2
Food: 3
Service: 1
Best spot all day and night! Food on point, music dj at night, great place to be at for a fun time!
Atmosphere: 5
Food: 5
Service: 5
This place has a really cool vibe. The food is just okay but the service and atmosphere is great. I was excited to try this Ceviche but it was slightly disappointing and lacked some flavor as well as their house made salsa's.
Atmosphere: 4
Food: 4
Service: 4
Great people, fun experience, and great tacos ?
Atmosphere: 5
Food: 5
Service: 5
Save your time and money and skip this place. To sum it up, horrible customer service. You will not get your food order, and when you do it really isn’t worth it.
I came here on a Sunday afternoon at around 2:30 pm with my husband, our two friends, and their toddler daughter. The restaurant was not busy, there were only 3 to 4 tables and it remained that way for the time that we were there. The customer service is the worse experience we have ever had in Chicago. We ordered our drinks and it took at least 20 minutes for that to arrive. The drinks were not complicated. The server got my drink order wrong but I didn’t say anything at that point because I didn’t think it was a big deal.
We ordered our meals and waited almost an hour before asking the server to check on our food. We did not order anything intricate that would take so much time. Tacos and Fajitas. The server came back twenty minutes later and said only the fajitas were in the oven and the rest of our order was “lost.” Then he went away for another ten minutes and came back and said that actually the fajitas were not in the oven and that he needed to take our whole order again. I asked the server how he managed to completely forget that we ordered food and he could not answer me. We stayed mainly because we were too hungry at this point and did not want to deal with the hassle of finding another place. The manager came around and apologized and said he would apply a generous discount. The food finally came and it was decent but not worth the experience. When the bill came it was $192 total and he only discounted $44.00 from the drinks. They also had the nerve to put an Auto Gratuity of 20% ! I would understand if it was a party of six, but it was four adults and a 2.5 year old. I think they knew that we were not going to tip due to the poor customer service and chose to be greedy instead.
Again the place was not busy, only 3-4 tables the whole time. We would be more understanding if they were packed or if our server was honest and said something along the lines of “I’m so sorry, I completely forgot.” Or, “I’m too high and have no idea what I’m doing right now.” The audacity of the manager with his pathetic discount and the nerve of tacking on an auto gratuity for a small party on the bill. SAVE YOUR TIME AND MONEY!
Atmosphere: 1
Food: 1
Service: 1
I was here today for lunch I was very disappointed by the poor service I received the waitress was rude and ignored us for most of our meal It took over 30 minutes to get our drinks, and the staff seemed overwhelmed. Food is Average but overall I will not be coming back. I believe the waitress name was Yuliana .Management needs to be reinforced.
Atmosphere: 3
Food: 3
Service: 1
The place has a good vibes for a bar but food was disappointing. If they didn’t have the taco tortillas I could not tell they were cooking Mexican food. Chicago has some of the best Mexican restaurants - This is not one of them. They make it look busy by cramping in the tables together. If you are looking for good food this is not the place.
Atmosphere: 3
Food: 1
Service: 1
The food was ok, bland. I ordered tacos and there was no sauce in it, no spice. What added flavor to it was the salsa on the side. Will not again for food but maybe for the ambience
Atmosphere: 4
Food: 2
Service: 2
I had the Carne Guisada, you know what would be nice if you gave me more than 2 chunks of meat. Otherwise it would've been 5 stars.
Atmosphere: 3
Food: 3
Restaurantji Recommends
I went there and it was the best food ever! very good service,I highly recommend this restaurant. The shrimps was outstanding!
Atmosphere: 5
Food: 5
Service: 5
I went for a langauge exchange so I only had a HH cocktail (the mezcalita) and it was pretty good. The food looked and smelled divine, so I'm excited to return and try some more items.
Atmosphere: 5
Food: 5
Service: 5
Order the chicken flautas….bomb.
Atmosphere: 5
Food: 5
Service: 5
Great service ? ?
Atmosphere: 5
Food: 5
Service: 5
As a business that’s been in Chicago for over ten years, we can truly appreciate another business that takes the time and energy to make their customers experience something to remember. We love this place. The ambience was welcoming and fun. the service was friendly, kind, and well managed. the drinks and food were delicious! We already can’t wait to go back. Thank you for the wonderful experience.
-Color cocktail Factory
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Guacamole
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