Carry-Out Carry-On

We flew in from Dallas and our flight out of O’Hare got canceled an hour before takeoff causing us a 25 hour layover. We got a room at the Hilton attached to the airport. The room was 1 bed and small and it smelled. It cost us $527 for 1 night! The room cost $349, we paid $100 extra for late check out and paid $80 in city occupancy tax, state occupancy tax and county occupancy tax. We ate at the hotel restaurant which we had fish and chips, a small wedge salad and 2 drinks which cost us $96! The next day we left the hotel and went back to the airport through TSA screening. The TSA agent that checked us in was very unfriendly and rude. I understand not being friendly to every single person but there’s zero reason to be rude. We bought 2 premade sandwich’s, a small bag of chips, a coke, and a water that cost us $50! This place is nothing more than highway robbery! It is the worst airport to go through and wants nothing more than to separate you from your money. We should have rented a car and drove home. It would have been much cheaper and less hassle. If you ever get stuck at O’Hare like we did, you better have a pile of money to live.

Ohare is huge but lacks things like gluten free food options and stores to shop in when you get delayed 4 hours. There is a lack of seating and the inefficiency of TSA was astounding. Many other airports are far better.

Our flight with American Airlines was delayed three times and we missed two flights. We finally make it and have to go to customer service and this man, Greg was so unprofessional and hateful to everyone. I would blast him on American Airlines page but I cannot find a place to complain. We asked if they could do something for us since they were responsible for our missed flights, one less day of vacation, money, etc. He proceeded to tell us that wasn’t his problem. He said it was weather related and the lady next to us said… no it wasn’t. My husband said, it wasn’t weather, they came over the speaker and said it was maintenance. To which he told her to stay on her side and she is not allowed to speak. Disrespectful dude on a power trip. I will never ever ever flu AA again.

I just flew from Kansas City into Ohaire in a United Flight 1491 with a purple roller carry on bag. Upon landing, I went to get my bag from the overhead & my bag was gone! I have filed a report with United & it has not been recovered. I can not reach anyone at O'hare to file a police report. There must be security everywhere in the airport & yet no phone number to call???

I don't know why it still amazes me how FUGGIN RUDE most of the TSA people in Chicage are. Pushy, loud, full-on power-trip and terrible attitude. I'd take the time to say something to their leadership if I actually thought they would actually do anything to resolve it. Out of all the airports I come in contact with, Chicago O'Hare is one to avoid.

Well, let me tell you about my experience! My daughter was in your airport for 24 hours! All you offered her was a $15 voucher and towards the end of the night a cot to lay her head on! So you’re asking me if I recommend you to anyone absolutely not! You guys are pathetic you could’ve taken care of my daughter a little bit better! And it’s her first time flying through Chicago and by God it will be her last! I believe if you would’ve handled it better by getting another airline in there other than united to pick these people up to let them go home. None of that was done! So no you guys get a zero star in my rating!! 😡 And we are not done with this United Airlines, and Chicago. O’Hare will be turned into the Better Business Bureau!! 

I went through Precheck yesterday around 1pm .....the agents were so rude!!! It seemed like all but 1 or 2 were just yelling at or being rude to customers. Usually these agents appear bored or indifferent.....but these people were just plain RUDE!! I never understand how people could hate their jobs so much, but still show up and make everyone else miserable.

Pricey ?

Customs line is horrible... almost a 2 hour wait and 5 lines open, could go on but with a line backed clear up to the hallway coming in you'd think they would have enough personnel.. much better experience at midway.....

can someone please help me contact with them over Email?

Grabbed a sandwich here on the way to a flight. I was in a hurry and so didnt have time to shop around and the options looked ok. The person I spoke with was friendly. But, I regretted my choice as the turkey sandwich was expensive and awful. I threw it out after two bites. Better to give this place a miss.

Expensive

The chopped bean and veggie salad is amazing.

Not a big selection