Charleys Cheesesteaks and Wings

Sandwich came with NO mayo and at and so little lettuce that it wasn't even funny. My "fully loaded" fries were all ranch, I couldn't taste the cheese. I called customer service because I drove an HOUR to this location due to the fact it's the closest and I've been coming to this one for years without issue. Customer service said they'd reach out to the manager and then said they refused to make it right or refund because that was the appropriate amount of lettuce and cheese. Which is a BLATANT LIE. No one even addressed the fact that the mayo wasn't even on the sandwich. Im furious. As a loyal customer, who has gotten this SAME ORDER for YEARS and it's never made this way, the manager or customer service is a liar. It's funny because I just got the SAME ORDER earlier this week. It was made right. I spent nearly $40 for my order and it was all crap. These 2 items were just the worst.

Placed an online order. Got to the store (Ft. Johnson, LA), and their hood is down; can’t make any orders. The store is unable to give me a refund, gift card, or even a phone number I could call. All I could do is send an email and wait 3 business days for a response. Ridiculous.

have great experience every time

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Terrible customer service and not so friendly staff.

they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.

Piss on Charley's cheese steaks.

shut this place down! I was shown pics of the kitchen. 🤮🤮🤮 don't waste your time or money here!

By far one of my best cheese steak sandwiches I had in my 34 plus years ? to top it off the ranch on the side of the canjun fries is a hit as well. Wish I could rate them more then the 5 stars they have up there definitely 10 out of 10

Atmosphere: 5

Food: 5

Service: 5

Workers were so friendly! I split a large kimchi cheesesteak and drink with a friend here and one of the employees poured the drink into two containers for us. Kimchi cheesesteak was amazing and made me feel like a ravenous animal eating it.

Atmosphere: 5

Food: 5

Service: 5

Not what I'd find in philly, and it's a little overpriced comparatively to philly sandwiches in philly.

That said... it was tasty. I'm giving the review based on sandwiches I've had before at other places, in general this place is very good.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Philly Cheesesteak

Ordered food at this location, said it would be ready at 10:48. Place opens at 10 am. It's closed! Unprofessional.

First time here, I love the customer service. The manager and cashier are very sweet and welcoming. My kids enjoyed an oreo shake, the strawberry lemonade was very refreshing. We craved wings and bacon cheese fries. They did not disappoint! We will be returning. Thank you for your service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings, Loaded Fries

I live near this place and go here frequently it's very jummy I love the garlic parm wings very epic service and place :3

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings

Food was excellent drinks were excellent Great little place to eat at will definitely eat at again

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak, Mozzarella Sticks, Old School Cheesesteak, Loaded Fries