Probably the worst chipotle establishment I’ve ever been too. It’s lunch time 12pm in Chicago and they said it’s a 10 minute wait on brown rice and chicken. Lol what are yall doing all day to not be prepared for lunch time. I wish I could say it’s my first bad experience but they never got shit and always rude about it. That Cava and Chipotle by Pulaski probably put y’all out of business. Sick of yall and will never come back this shit don’t make sense really ever. Get it together. The managers be rude too when you ask to speak to them. Act like you tweaking for wanting basic chipotle service and food items on the menu. Somebody make it right please. Or close it down
Atmosphere: 1
Service: 1
Jason The Great
Dirty and no meat on my sammy lots of rice lettuce and and just not interested in returning
Atmosphere: 3
Food: 2
Service: 4
Margot James
Terrible Terrible Terrible ..they had literally one girl working the whole front line including the damn register and she was such a sweetie ! She handled it well but I don’t know what the hell the manager was doing in the back this is an ongoing issue at this location do Better but the girl with the silver hair ROCKSTARRRRR!!!
Atmosphere: 1
Food: 1
Service: 5
Shalonda Grant
Food was not cooked properly. Customer service was horrible and the entire area where the food was being served was dirty. This was the night shift I have never experienced this type of service before but I normally don’t go at night , I spoke with the manager about the quality of the food she didn’t care she refunded the money for the food never apologized for the inconvenience just sat back down and proceeded to finish eating.
Atmosphere: 1
Food: 1
Service: 1
Sherry Johnson
The food was delicious
Atmosphere: 4
Food: 4
Service: 4
Matt Rowan
The morning crew here is on it.
Atmosphere: 5
Food: 5
Service: 5
David Kemp
Extremely slow wait times, no urgency from the workers or the customers honestly. Seems like people don’t mind waiting an hour for their food, which is crazy. Not the cleanest place, food all over the counters.
Atmosphere: 2
Food: 3
Service: 2
Cetta D.
If I could give 0 stars I would!
I am writing because my recent experience at your Chipotle location was so shockingly horrible that I feel compelled to address it directly. What I encountered was not just “poor customer service”—it was blatant disrespect, unprofessional behavior, and a level of disrespect that is absolutely unacceptable from any business, let alone a national brand.
The manager Ariana acted as though customers were an inconvenience. Her attitude was openly rude, dismissive, and apathetic. I was talked over, and met with clear irritation. She was even combative in front of the other manager that stepped out to intervene. (This can be confirmed with a video)
It is obvious she has no interest in doing her job or treating customers with even the slightest bit of respect. And to say that she’s is general manager is laughable and like a slap in the face for a national brand!
To be clear, I did not walk out feeling disappointed—I walked out angry. No customer should have to tolerate eye-rolling, attitudes, or threatening behavior from an employee who is being paid to provide a service as a manager no less.
If this is the standard Chipotle is willing to accept, then that in itself is alarming. I expect your company to address this employee immediately. The staff at this location need serious retraining, accountability, or replacement. Whatever the issue is, it needs to be fixed, because the current behavior is completely unacceptable.
And from the below photo being taken by another customer with a poor review and experience with this same nasty manager (the woman with the hat and glasses ) you all ARENT TAKING THESE CONCERNS SERIOUSLY IN REGARDS TO THIS MANAGER!! SHE SHOULD BE FIRED IMMEDIATELY!!!!!!
Atmosphere: 1
Food: 1
Service: 1
CF Info
nasty food, the place is so dirty when you walk in there.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Offord
This review is for the Beverly location on 95th just east of Western Ave. I rarely leave reviews but this time it's a must. Hopefully it will help the owners improve. I have been going to this Chipotle since it opened. Somewhere along the line it has taken a turn. It is now ALWAYS filthy in the dining area as well as the serving counter. I should have known when the garbage was over flowing, the food on the line looked like it had been sitting overnight and the counters were filthy, to just leave.
I will save to terrible details, but I have now been battling food poisoning all night praying to a porcelain God. Something wasn't right with some of their ingredients or maybe even the chips. The past 3 times I have visited, they have been short staffed. Customers waiting for online orders lined against the wall. Ingredients not prepared.
Please work on the food safety/cleanliness issue over EVERYTHING ELSE. Bacteria is dangerous. Work on it or face closure or better yet, lawsuits.
I ordered a steak bowl and it was disgusting it was very cold and it looked like stew!!
Atmosphere: 1
Food: 1
Service: 1
Anthony Grandison
This location moves with absolutely no urgency. It’s the same experience every time I come here — the line can be packed with 20 or more people, and the staff still move like there’s no rush at all. There’s no sense of customer awareness or efficiency. It’s frustrating to wait so long for food when other locations move much faster. Definitely needs better management and urgency during busy hours.
Atmosphere: 4
Food: 5
Service: 1
Lawaco Didier Toe
Service need some serious work, not everyone goes there's All the time to know the menus by heart
Atmosphere: 3
Food: 4
Service: 3
curlsolove w
Waiter 15 minutes after opening and the doors were still closed as 3 of us looked at the employee inside .
Probably the worst chipotle establishment I’ve ever been too. It’s lunch time 12pm in Chicago and they said it’s a 10 minute wait on brown rice and chicken. Lol what are yall doing all day to not be prepared for lunch time. I wish I could say it’s my first bad experience but they never got shit and always rude about it. That Cava and Chipotle by Pulaski probably put y’all out of business. Sick of yall and will never come back this shit don’t make sense really ever. Get it together. The managers be rude too when you ask to speak to them. Act like you tweaking for wanting basic chipotle service and food items on the menu. Somebody make it right please. Or close it down
Atmosphere: 1
Service: 1
Dirty and no meat on my sammy lots of rice lettuce and and just not interested in returning
Atmosphere: 3
Food: 2
Service: 4
Terrible Terrible Terrible ..they had literally one girl working the whole front line including the damn register and she was such a sweetie ! She handled it well but I don’t know what the hell the manager was doing in the back this is an ongoing issue at this location do Better but the girl with the silver hair ROCKSTARRRRR!!!
Atmosphere: 1
Food: 1
Service: 5
Food was not cooked properly. Customer service was horrible and the entire area where the food was being served was dirty. This was the night shift I have never experienced this type of service before but I normally don’t go at night , I spoke with the manager about the quality of the food she didn’t care she refunded the money for the food never apologized for the inconvenience just sat back down and proceeded to finish eating.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious
Atmosphere: 4
Food: 4
Service: 4
The morning crew here is on it.
Atmosphere: 5
Food: 5
Service: 5
Extremely slow wait times, no urgency from the workers or the customers honestly. Seems like people don’t mind waiting an hour for their food, which is crazy. Not the cleanest place, food all over the counters.
Atmosphere: 2
Food: 3
Service: 2
If I could give 0 stars I would!
I am writing because my recent experience at your Chipotle location was so shockingly horrible that I feel compelled to address it directly. What I encountered was not just “poor customer service”—it was blatant disrespect, unprofessional behavior, and a level of disrespect that is absolutely unacceptable from any business, let alone a national brand.
The manager Ariana acted as though customers were an inconvenience. Her attitude was openly rude, dismissive, and apathetic. I was talked over, and met with clear irritation. She was even combative in front of the other manager that stepped out to intervene. (This can be confirmed with a video)
It is obvious she has no interest in doing her job or treating customers with even the slightest bit of respect. And to say that she’s is general manager is laughable and like a slap in the face for a national brand!
To be clear, I did not walk out feeling disappointed—I walked out angry. No customer should have to tolerate eye-rolling, attitudes, or threatening behavior from an employee who is being paid to provide a service as a manager no less.
If this is the standard Chipotle is willing to accept, then that in itself is alarming.
I expect your company to address this employee immediately. The staff at this location need serious retraining, accountability, or replacement. Whatever the issue is, it needs to be fixed, because the current behavior is completely unacceptable.
And from the below photo being taken by another customer with a poor review and experience with this same nasty manager (the woman with the hat and glasses ) you all ARENT TAKING THESE CONCERNS SERIOUSLY IN REGARDS TO THIS MANAGER!! SHE SHOULD BE FIRED IMMEDIATELY!!!!!!
Atmosphere: 1
Food: 1
Service: 1
nasty food, the place is so dirty when you walk in there.
Atmosphere: 1
Food: 1
Service: 1
This review is for the Beverly location on 95th just east of Western Ave. I rarely leave reviews but this time it's a must. Hopefully it will help the owners improve. I have been going to this Chipotle since it opened. Somewhere along the line it has taken a turn. It is now ALWAYS filthy in the dining area as well as the serving counter. I should have known when the garbage was over flowing, the food on the line looked like it had been sitting overnight and the counters were filthy, to just leave.
I will save to terrible details, but I have now been battling food poisoning all night praying to a porcelain God. Something wasn't right with some of their ingredients or maybe even the chips. The past 3 times I have visited, they have been short staffed. Customers waiting for online orders lined against the wall. Ingredients not prepared.
Please work on the food safety/cleanliness issue over EVERYTHING ELSE. Bacteria is dangerous. Work on it or face closure or better yet, lawsuits.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I ordered a steak bowl and it was disgusting it was very cold and it looked like stew!!
Atmosphere: 1
Food: 1
Service: 1
This location moves with absolutely no urgency. It’s the same experience every time I come here — the line can be packed with 20 or more people, and the staff still move like there’s no rush at all. There’s no sense of customer awareness or efficiency. It’s frustrating to wait so long for food when other locations move much faster. Definitely needs better management and urgency during busy hours.
Atmosphere: 4
Food: 5
Service: 1
Service need some serious work, not everyone goes there's All the time to know the menus by heart
Atmosphere: 3
Food: 4
Service: 3
Waiter 15 minutes after opening and the doors were still closed as 3 of us looked at the employee inside .
Atmosphere: 1
Food: 1
Service: 1
Like it. Food and service are great.
Atmosphere: 4
Food: 4
Service: 4
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