Chipotle Mexican Grill

109 E Pearson St, Chicago
(312) 680-0911

Recent Reviews

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Adham Salama

Very rude staff, they need to change them specially the short one with the red hair acting like chef lol

Joseph Baird

Needless to say, I was having a great birthday meal until I got home and realized I was missing an item very valuable to me. Tried calling the store TEN TIMES, no answer. This is two hours before they close. Had to call corporate.

Amy Baird

I’ve been trying to get a hold of somebody at the store for the last half hour regarding something urgent. Why does nobody answer this phone?

Valentine Correia

Stingiest chipotle location!
Better avoided..

Atmosphere: 1

Food: 1

Service: 1

Michael W

Very poorly run store. Don’t go here. Last time I visited the store, all the tables were dirty and trash cans overflowing. Tonight I ordered delivery via Uber Eats from here. Both our burrito bowls were tiny! Very thin layer of rice on bottom, very few ingredients. What a joke.

Atmosphere: 1

Food: 1

Service: 1

Data

This location completely turned me off from Chipotle. They're stingy with everything—even the rice, not just the protein. Mobile orders are always late. Easily the worst Chipotle I've been to. For the record, I did leave feedback on Chipotle web page but no changes.

Joanna Kazun

Everything was fresh and fragrant. We'll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Maya Fall

As a first-time customer at Chipotle, I was genuinely looking forward to trying the food. Unfortunately, my experience was nothing short of terrible — and I will never return to this location again.

From the moment I walked in, the service was shockingly rude and unprofessional. A staff member named Engiliqua displayed a disgusting attitude, showing no courtesy or willingness to help. What made the experience even worse was the behavior of the manager, who was equally dismissive and unbothered by the concerns being raised.

Adding to the already frustrating experience, the restaurant was in poor hygienic condition — I noticed small bugs flying around the food prep area, which is absolutely unacceptable in any dining environment.

Between the lack of basic customer service, poor management, and unsanitary conditions, this visit was a complete disappointment. Chipotle, this is not how you treat customers — especially first-timers who had hoped to become regulars.

1 star is generous. I won’t be back.

Atmosphere: 1

Food: 1

Service: 1

kendall white

When I first walked in there they yelled at me to put a shirt on. I was in swim suit with shorts on, my hands where full so I said “yes ofc, but can I first pay because it was very deep in my bag”. The lady finished my order but another worker came out and started screaming at me. I would just like to remind you I am a kid and this is a grown adult. Then my friend asked for the bathroom code and he could not hear her and asked for it again. The worker proceeded to scream at him. And we found a hair in are food….Would not recommend going again…

Atmosphere: 1

Food: 3

Service: 1

Nitish Kalra

Great mexican food

Atmosphere: 5

Food: 5

Service: 5

Shannon Laughlin

Ugh I order from here all the time and got the location wrong one time but there’s nothing they can do? I spend hundred of dollars here monthly and feel super disappointed they can’t help me out one time. :( I am literally here every day. now I’m starving and It would have meant a lot if just this once they were like hey Shannon we literally know your order and name bc you’re here every day let us cover you this one time and get it for you so you aren’t starving the rest of your work day! They literally don’t care. Will go out of my way to avoid chipotle from now on this is horrible

Atmosphere: 2

Food: 4

Service: 1

Jonathan Bass

I came to this location over an hour before it was supposed to close and the team members told me they weren’t serving any more customers. They didn’t give me any reason and they were rude about it. Probably the worst food industry experience I have ever had.

Atmosphere: 1

Food: 1

Service: 1

B B

Skimp on the protein portions. These are $11+ bowls and the employees just scam you. This is why I stopped eating here

Atmosphere: 3

Food: 1

Service: 1

Shania Ferguson

Super friendly staff and a good atmosphere

Atmosphere: 5

Food: 5

Service: 5

Sydney Verwilst

Customer service literally 10/10 so understanding when I had trouble with a mobile order Xochi made everything right and went above and beyond for me and my husband when we were at a loss.

Thank you to Xochi and the hard working team as we know how difficult it is to operate such a good food business with such high demands and keeping it all fresh AF in the meantime. We really appreciate these hard workers.

Atmosphere: 5

Food: 5

Service: 5

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