Chipotle Mexican Grill
109 E Pearson St, Chicago
(312) 680-0911
Recent Reviews
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Customer service literally 10/10 so understanding when I had trouble with a mobile order Xochi made everything right and went above and beyond for me and my husband when we were at a loss.
Thank you to Xochi and the hard working team as we know how difficult it is to operate such a good food business with such high demands and keeping it all fresh AF in the meantime. We really appreciate these hard workers.
This is breaking my heart because I really love Chipotle. But honestly, this was my last straw. I mobile ordered two bowls and when I picked them up, both were less than half full. One of them you could literally see the bottom of the bowl it was that empty. So irritating. I contacted customer service and they only gave me a BOGO, so it's like, ok I'm still gonna have to buy something?? What I want is a refund. Such a bummer, y'all will never see me again :(
Quick service. They were awesome 👌
They like to skimp you on the meat. Ask for more when they do and if they refuse just walk out.
Excellent taste food for affordable price.
The worst most rude workers here. just walked in to get food after my run and the guy working there looked me up and down and shook his head like I did some crime by entering there. He kept staring at me enough to make me feel uncomfortable and leave. They dont like women here
I had a frustrating experience at this Chipotle due to an unaccommodating employee. I had a simple request regarding my order, but they were dismissive and unwilling to help. Instead of offering a solution or even acknowledging my concern, they acted as if I was an inconvenience.
Good customer service means being flexible and at least making an effort to assist customers. I wasn’t expecting anything unreasonable—just a bit of understanding and professionalism. Hopefully, management takes note and ensures better service in the future.
I get more rice at this chipotle than the others so at least my bowl doesn’t look sad. However they shook the hell out of my guac scoop so that it was practically level. I basically paid three dollars for the smallest dollop. if they’re going to shake the spoon like that, they could at least scrape it because most of the guac is still on the spoon ?
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Burrito Bowl
This is the very worst chipotle there is. I think the store too small for them to functional properly. But have gone there twice food was cold and tasteless.
Food: 1
I ordered the burrito bowl, they were very stingy with their chicken portion, so i asked for a double portion and they barely gave me half the portion they originally gave (so basically less than half a spoon) and of course charged me extra. I then complained to the manager on site and she told me that a double portion means an extra half portion…
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t listen to the 3.0 reviews, this location is solid. Great portions, fast and efficient service, friendly staff. The only thing was my side tortilla was a little hard but that wasn’t all that bad.
Atmosphere: 4
Food: 5
Service: 5
Went there today with a coworker, we both got bowls. Probably worst chipotle I've been to. Got 4 pieces of chicken and when I asked if I could have some more, she addes ONE piece and said they're not allowed to add more. Chicken wasn't cut up well, so it was hanging on to each other. No flavor of food, whatsoever. Inside it was pretty dirty, the garbage cans were full to the top and garbage was coming out.
Atmosphere: 2
Food: 3
Service: 3
Little restaurant, limited seating but fast service
Yall seriously need to STOP serving stale chips!!!!! I just picked up Guacamole and chips I get all the way back to work and the chips are STALE!!!!! This is ridiculous!!!!
Atmosphere: 4
Food: 1
Service: 4
Its just always good, fresh, and tastes excellent. Every time.
Food: 5
Recommended dishes: Burrito
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