It wasn't busy but none of the tables were serviced, the garbage cans overflowing, no one seemed to care.
Atmosphere: 1
Food: 1
Service: 1
Anthony Ponzi
Yo what is wrong with you guys. Literally ordered double chicken and NO CHICKEN AT ALL. The lettuce was also not chopped this is insane
Food: 1
Michael Kim
This is the best chipotle. They give you largest amount of food for when asking for extra everything on online orders. Chipotle on Damen is garbage
Food: 5
Service: 5
Rosamaria Torres
I really wish google would provide a negative star review because I really dislike that I even have to leave any stars at all. Let me start off by saying that when you walk into this location it smells of cat piss, there used to be a carpet in between doors and yes they took it out but the fact that the smell is still there tells me they never clean out there. Then there is only one person working the front during dinner and everyone is just standing around watching. The person who is taking care of the customers clearly has an attitude. The fact that I go in there and spend $50 dollars and still can’t get what I ask for is very frustrating. I asked for a side of hot salsa on the side because when I ask for it on my bowl it’s always too much. The girl clearly heard me when I said can I please get a side of hot and tells me yes and still proceeds to not give it to. The distribution on my bowl is weird like why did I ask for corn and the girl proceeds to put it in one corner is that something new that Chipotle is doing because isn’t supposed be to be distributed evenly though the entire bowl. I don’t understand coming from someone who actually worked at Chipotle. Yes I worked at Chipotle so I know what’s expected when working there. I walked away sure that she was going to put it in the bag while I go to pay for the food and yet I get home and there isn’t any salsa in my bad. How upsetting. Then I had a free drink as a part of my rewards almost walked away before I noticed the gentleman at the register didn’t give me a cup. What is with these people? Can we not hear? Or is just common sense not common anymore? How frustrating!!!! 😡😤😡
Atmosphere: 1
Food: 1
Service: 1
Mohamed Anwar Lamrhazli
All good 👍
Atmosphere: 4
Food: 4
Service: 4
Daniel D
My roommate comes here several times a week so it must be doing something right. I've been in a couple times and it seems like a normal Chipotle to me, idk where all the 1-stars are coming from. If you're in the area and want Chipotle, this is defintely one of them.
Atmosphere: 3
Food: 4
Service: 3
go oo
They did me good last two times I went whoever the guys that work the 6-7pm shift doing they thang . Keep doing good showing the customer Love iykyk. They ain’t just put my burrito together anyway they actually did it good shoutout them 🚦🚦
Atmosphere: 5
Food: 5
Service: 5
S M
I tried to pay cash for my order that came out to 33.11. I had two $20 bills and a bunch of change so I gave the 11 cents to make it easier. Cashier said they had no dollar bills so they would have to short me $2. I thought about it for a second, and asked if there was anything they could do for the next time I come in for the inconvenience. Cashier says, yeah I can give you a bag of chips- proceeds to charge me for it and then ask me for more change to add to the $2 she couldn’t give me. I said never mind bc I already have chips with my order. I don’t want to BUY more chips bc you can’t give me my change. Cashier was fumbling around with a cell phone, I assume on the calculator, as a long line forms behind me. Other employees reach over her to charge other customers. This was embarrassing and time consuming. Another employee overheard the cashier and says,”Oh we have change.” They have a stack of cash in hand. I check out and leave, only to realize they gave me $6 instead of $7 It’s only a couple bucks but I felt gaslit for wanting my change after paying $30 for a burrito bowl, chips, and guac. Also, the queso looked old.
The guy who made my bowl was really nice. I work in customer service so I know this interaction could have been avoided. I think I’ll pass on Chipotle next time 🫤
Atmosphere: 3
Food: 3
Service: 2
Stacie Bogle
The gentleman working the register every time I come in, including this morning at like 11:30, is truly one of the most kind humans I’ve ever interacted with. Huge smile on his face, very polite, always wishing people good on their way out. Brings a smile to my face!
Service: 5
Sydney H
This location, like most in the city, sucks. I live near it and reluctantly go often but have gotten to a point where I ask to try the rice before even making my bowl. I assume they use a rice cooker? Not sure why 90% of the time their rice is undercooked which ruins the entirety of what you’ve ordered.
BOO to this location and the likely underpaid employees who don’t care about anything.
Just moved to the area and this has been the best chipotle I’ve ever been to!
Atmosphere: 5
Food: 5
Service: 5
John Richards
Had a good experience with staff, food, wait time, parking. All good. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Youssef Banoub
Horrible experience at this Chipotle, I asked for a cup for water and they ran out of the small cups, the manager there refused to give me a regular cup to use for water. The bathroom also was filthy. Terrible experience … stay away from this branch
Atmosphere: 2
Food: 3
Service: 1
Hector Hernandez
I showed up at the restaurant, the girl at the service was bilingual and answered me only in English. When she saw what we were eating, we took soda from the fountain, we paid for the refil, and when we got the soda from the refil, she said no because she was going to wash the machine and do it. He did it in a mocking tone, I responded because it was not the way to serve him and I left very upset.
Atmosphere: 1
Food: 3
Service: 1
Abi Pittman
Food is always pretty good, staff is always friendly! There’s just always an item missing, wether it’s a tortilla or a side of something one thing is always not there :(
It wasn't busy but none of the tables were serviced, the garbage cans overflowing, no one seemed to care.
Atmosphere: 1
Food: 1
Service: 1
Yo what is wrong with you guys. Literally ordered double chicken and NO CHICKEN AT ALL. The lettuce was also not chopped this is insane
Food: 1
This is the best chipotle. They give you largest amount of food for when asking for extra everything on online orders. Chipotle on Damen is garbage
Food: 5
Service: 5
I really wish google would provide a negative star review because I really dislike that I even have to leave any stars at all. Let me start off by saying that when you walk into this location it smells of cat piss, there used to be a carpet in between doors and yes they took it out but the fact that the smell is still there tells me they never clean out there. Then there is only one person working the front during dinner and everyone is just standing around watching. The person who is taking care of the customers clearly has an attitude. The fact that I go in there and spend $50 dollars and still can’t get what I ask for is very frustrating. I asked for a side of hot salsa on the side because when I ask for it on my bowl it’s always too much. The girl clearly heard me when I said can I please get a side of hot and tells me yes and still proceeds to not give it to. The distribution on my bowl is weird like why did I ask for corn and the girl proceeds to put it in one corner is that something new that Chipotle is doing because isn’t supposed be to be distributed evenly though the entire bowl. I don’t understand coming from someone who actually worked at Chipotle. Yes I worked at Chipotle so I know what’s expected when working there. I walked away sure that she was going to put it in the bag while I go to pay for the food and yet I get home and there isn’t any salsa in my bad. How upsetting. Then I had a free drink as a part of my rewards almost walked away before I noticed the gentleman at the register didn’t give me a cup. What is with these people? Can we not hear? Or is just common sense not common anymore? How frustrating!!!! 😡😤😡
Atmosphere: 1
Food: 1
Service: 1
All good 👍
Atmosphere: 4
Food: 4
Service: 4
My roommate comes here several times a week so it must be doing something right. I've been in a couple times and it seems like a normal Chipotle to me, idk where all the 1-stars are coming from. If you're in the area and want Chipotle, this is defintely one of them.
Atmosphere: 3
Food: 4
Service: 3
They did me good last two times I went whoever the guys that work the 6-7pm shift doing they thang . Keep doing good showing the customer Love iykyk. They ain’t just put my burrito together anyway they actually did it good shoutout them 🚦🚦
Atmosphere: 5
Food: 5
Service: 5
I tried to pay cash for my order that came out to 33.11. I had two $20 bills and a bunch of change so I gave the 11 cents to make it easier.
Cashier said they had no dollar bills so they would have to short me $2. I thought about it for a second, and asked if there was anything they could do for the next time I come in for the inconvenience. Cashier says, yeah I can give you a bag of chips- proceeds to charge me for it and then ask me for more change to add to the $2 she couldn’t give me. I said never mind bc I already have chips with my order. I don’t want to BUY more chips bc you can’t give me my change.
Cashier was fumbling around with a cell phone, I assume on the calculator, as a long line forms behind me. Other employees reach over her to charge other customers. This was embarrassing and time consuming.
Another employee overheard the cashier and says,”Oh we have change.” They have a stack of cash in hand. I check out and leave, only to realize they gave me $6 instead of $7
It’s only a couple bucks but I felt gaslit for wanting my change after paying $30 for a burrito bowl, chips, and guac.
Also, the queso looked old.
The guy who made my bowl was really nice. I work in customer service so I know this interaction could have been avoided.
I think I’ll pass on Chipotle next time 🫤
Atmosphere: 3
Food: 3
Service: 2
The gentleman working the register every time I come in, including this morning at like 11:30, is truly one of the most kind humans I’ve ever interacted with. Huge smile on his face, very polite, always wishing people good on their way out. Brings a smile to my face!
Service: 5
This location, like most in the city, sucks. I live near it and reluctantly go often but have gotten to a point where I ask to try the rice before even making my bowl. I assume they use a rice cooker? Not sure why 90% of the time their rice is undercooked which ruins the entirety of what you’ve ordered.
BOO to this location and the likely underpaid employees who don’t care about anything.
Restaurantji Recommends
Just moved to the area and this has been the best chipotle I’ve ever been to!
Atmosphere: 5
Food: 5
Service: 5
Had a good experience with staff, food, wait time, parking. All good. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Horrible experience at this Chipotle, I asked for a cup for water and they ran out of the small cups, the manager there refused to give me a regular cup to use for water. The bathroom also was filthy. Terrible experience … stay away from this branch
Atmosphere: 2
Food: 3
Service: 1
I showed up at the restaurant, the girl at the service was bilingual and answered me only in English. When she saw what we were eating, we took soda from the fountain, we paid for the refil, and when we got the soda from the refil, she said no because she was going to wash the machine and do it. He did it in a mocking tone, I responded because it was not the way to serve him and I left very upset.
Atmosphere: 1
Food: 3
Service: 1
Food is always pretty good, staff is always friendly! There’s just always an item missing, wether it’s a tortilla or a side of something one thing is always not there :(
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
Loading...