Chipotle Mexican Grill
233 W Lake St, Chicago
(312) 263-6230
Recent Reviews
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My order was ready before I arrived. Staff was welcoming and helpful. Burrito bowl was delicious and filling. Chips and guacamole were tasty. 👍🏼
Atmosphere: 5
Food: 5
Service: 5
Extremely stingy on the bowls.. asked for extra steak and the guys give me two more pieces.. literally! Even after telling him that I would pay for the extra steak.
Places a mobile order and both were correct. Very generous portions, friendly staff, clean location. I would recommend and go back in the future.
Atmosphere: 5
Food: 5
Service: 5
I order bowl I got tacos people are rude and cheap I’m paying over 15 bucks for lettuce this company got greedy never again I rather go get two dollars tacos
Atmosphere: 1
Food: 1
Service: 1
Whoever was on grill cooking the steak on 2/5 around lunch time, KEEP THEM THERE AND GIVE THEM A RAISE
Portions given were tiny compared to other Chipotles around the area.
Atmosphere: 5
Food: 4
Service: 2
A young girl with blue hair was working at the front counter at chipotle giving out mean looks it became evident that this individual lacked any understanding of the responsibilities associated with working in a restaurant or the fundamental principles of customer service. Their behavior was highly disrespectful and devoid of any semblance of politeness from the outset.. will never go to any chipotle ever again this was my first time and I was easily disappointed. To top it off she was the manager and when I asked for her Gm she said i don’t know where he at! So disappointed!
Atmosphere: 1
Food: 1
Service: 1
Staff was kind and clearly work very hard to maintain a clean kitchen and prep all food. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Aroma of cleaner in the air makes my appetite go away. Also, the food has become dry and old. And tastes slightly like cleaner.
Once the delivery was so slow. The order took one hour and the meat was warm and slightly off by the time it got to me. The next morning I was violently ill with food poisoning. I believe the meat sat and baked in a car for an hour plus.
Food: 1
Service: 1
Restaurantji Recommends
First off, I want to discuss the manager Julian all he does is goof off with his fellow coworkers, this staff blows. I went to this chipotle to have a good time with my boyfriends and the soda machine was out and was spraying everywhere squirting all over me like all over. Maybe Julian should do his job instead of roaming around
Atmosphere: 5
Food: 5
Service: 5
This Chipotle doesn't hold up to the standards of other locations in the city. Your bowl will be half empty when you receive it, as they are cheap with every ingredient. Your double portion will be the same size as a single portion at any other Chipotle while still costing you double.
Atmosphere: 3
Food: 1
Service: 1
I watched them scoop the chicken into the bowl out the tin, made me pay double for a normal portion…but the chicken was ice cold when I got it home? Sigh. Also garbage-esque smell at the entrance and by the windows, though the establishment appeared pretty clean.
Atmosphere: 2
Food: 1
Service: 3
If I could give this particular location negative stars I would. The customer service is not good at all. When you order ahead of time you still have to wait for your order even when the app says it’s ready. And the app doesn’t help with any resolve. What’s the point. Waiting over 30 minutes for my order I made 30 minutes ahead of my break time. I spent my entire lunch waiting for it. Never again. Don’t order here.
Atmosphere: 1
Service: 1
Update: changing to 1 star. They gave me the wrong order and refuse to give me a refund. Contacting BBB and filing a dispute with my bank.
Lunch pickup from ordering on the app is a disaster and it’s always late
Atmosphere: 1
Food: 4
Service: 2
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