Chipotle Mexican Grill

316 N Michigan Ave, Chicago
(312) 578-0950

Recent Reviews

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Antwon Hall

The team is consistently nice, professional, and sometimes generous. The food and portions is normally good also.

Atmosphere: 3

Food: 4

Service: 4

Drew Cas

Tuesday Night, service was horrible. The line worker moved slow. Then entire lines food was not fresh, Steak was out and other meats were dry.

Atmosphere: 4

Food: 2

Service: 1

Jason Castaneda

Great service the staff are amazing and high energy. Very helpful

Atmosphere: 5

Food: 5

Service: 5

Alex J Valley

This is the worst Chipotle I’ve ever been to. Hostile and negative employees. The workers said the lobby closes at 9 and the restaurant closes at 10 and they kicked me out. Right at 9pm they started putting chairs up so you couldn’t sit down. Really bizarre. I told the guy with the dreads that didn’t sound right. He told me aggressively to wash the tables then. Very disappointing.

Atmosphere: 1

Food: 1

Service: 1

Patti Honacki

The food here was simply OK. It’s a chain, and they remain pretty consistent. The unfortunate part was that the dining room was filthy. And it was at 3 PM in the afternoon, so it’s not like it was after the lunch or dinner rush. I couldn’t find a clean table to sit at. I mentioned it to two people and it took them over 10 minutes to get someone out on the floor to clean the tables. Other Chipotle’s are cleaner.

Atmosphere: 2

Food: 5

Service: 4

Nishant Kumar

I’m honestly so frustrated and disappointed with my recent experience at Chipotle. I ordered a Sofritas bowl and a Chicken bowl — and simply asked for the chicken to be served on the side. The server said that was fine. But when I got the bill, I was charged for a Veggie bowl with extra chicken — which makes zero sense. I ended up paying $3.85 extra for something that should’ve been included in the first place.

When I pointed this out, the cashier brushed it off saying, “That’s just how it works.” Really? That’s how it works to overcharge a customer? I’ve been a loyal Chipotle fan for years, but this felt like being dismissed and cheated over something so basic.

To make things worse, customer service sent a copy-and-paste apology and a coupon that only works if I spend more money within 30 days. So not only did I get charged extra, but now I have to pay again to “get my money back”? That’s just insulting.

I’ve always loved Chipotle’s food, but this experience left a really bad taste — not from the food, but from how little they seemed to care about doing the right thing.

Atmosphere: 2

Food: 4

Service: 1

Robert Lakin

Consistently solid QSR. Even with inflation, it's still a value.

Atmosphere: 5

Food: 5

Service: 5

Xavier Oliviero

Showed up for dinner at 7 and they told me it would be an hour for guacamole. Showed up at 8 they told me it would be ready in an hour. Workers gave me attitude when I complained. Worst chipotle in the city don’t come to this one.

Atmosphere: 1

Food: 5

Service: 1

Wendy G

If you love Mexican food, then come to Chipotle! You get to customize what you want to eat. It's like Subway, but with Mexican food.

I had the chicken tacos with hard shells. The ingredients were fresh and you get really good portion of each item you want. For example, I got a lot of chicken that I wasn't sure how it would all fit into the shells!

Atmosphere: 5

Food: 5

Service: 5

Leticia Berry

Food at this chipotle was great. Service fast. Workers friendly. All tables were dirty.

Atmosphere: 2

Food: 5

Service: 5

Anjele Scramlin

One of the worst services ever they ran out of chicken beans and white rice told me 30 min wait for cheese then I waited 45 min for cheese to never come 😫 very dissatisfied and disappointed.

Atmosphere: 1

Service: 1

Larissa Scherer

Music today was on point

Atmosphere: 5

Food: 5

Service: 5

Krunal Bhatt

It was good to explore and eat

Symone Carter

Rosalyn always has an attitude & makes bowl sloppy. Rushing customers can’t even scan my app for points

Atmosphere: 3

Food: 3

Service: 1

Antonio White

Very fresh fast service and the place was clean

Atmosphere: 5

Food: 5

Service: 5

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