Chipotle Mexican Grill
316 N Michigan Ave, Chicago
(312) 578-0950
Recent Reviews
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The team is consistently nice, professional, and sometimes generous. The food and portions is normally good also.
Atmosphere: 3
Food: 4
Service: 4
Tuesday Night, service was horrible. The line worker moved slow. Then entire lines food was not fresh, Steak was out and other meats were dry.
Atmosphere: 4
Food: 2
Service: 1
Great service the staff are amazing and high energy. Very helpful
Atmosphere: 5
Food: 5
Service: 5
This is the worst Chipotle I’ve ever been to. Hostile and negative employees. The workers said the lobby closes at 9 and the restaurant closes at 10 and they kicked me out. Right at 9pm they started putting chairs up so you couldn’t sit down. Really bizarre. I told the guy with the dreads that didn’t sound right. He told me aggressively to wash the tables then. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
The food here was simply OK. It’s a chain, and they remain pretty consistent. The unfortunate part was that the dining room was filthy. And it was at 3 PM in the afternoon, so it’s not like it was after the lunch or dinner rush. I couldn’t find a clean table to sit at. I mentioned it to two people and it took them over 10 minutes to get someone out on the floor to clean the tables. Other Chipotle’s are cleaner.
Atmosphere: 2
Food: 5
Service: 4
I’m honestly so frustrated and disappointed with my recent experience at Chipotle. I ordered a Sofritas bowl and a Chicken bowl — and simply asked for the chicken to be served on the side. The server said that was fine. But when I got the bill, I was charged for a Veggie bowl with extra chicken — which makes zero sense. I ended up paying $3.85 extra for something that should’ve been included in the first place.
When I pointed this out, the cashier brushed it off saying, “That’s just how it works.” Really? That’s how it works to overcharge a customer? I’ve been a loyal Chipotle fan for years, but this felt like being dismissed and cheated over something so basic.
To make things worse, customer service sent a copy-and-paste apology and a coupon that only works if I spend more money within 30 days. So not only did I get charged extra, but now I have to pay again to “get my money back”? That’s just insulting.
I’ve always loved Chipotle’s food, but this experience left a really bad taste — not from the food, but from how little they seemed to care about doing the right thing.
Atmosphere: 2
Food: 4
Service: 1
Consistently solid QSR. Even with inflation, it's still a value.
Atmosphere: 5
Food: 5
Service: 5
Showed up for dinner at 7 and they told me it would be an hour for guacamole. Showed up at 8 they told me it would be ready in an hour. Workers gave me attitude when I complained. Worst chipotle in the city don’t come to this one.
Atmosphere: 1
Food: 5
Service: 1
If you love Mexican food, then come to Chipotle! You get to customize what you want to eat. It's like Subway, but with Mexican food.
I had the chicken tacos with hard shells. The ingredients were fresh and you get really good portion of each item you want. For example, I got a lot of chicken that I wasn't sure how it would all fit into the shells!
Atmosphere: 5
Food: 5
Service: 5
Food at this chipotle was great. Service fast. Workers friendly. All tables were dirty.
Atmosphere: 2
Food: 5
Service: 5
Restaurantji Recommends
One of the worst services ever they ran out of chicken beans and white rice told me 30 min wait for cheese then I waited 45 min for cheese to never come 😫 very dissatisfied and disappointed.
Atmosphere: 1
Service: 1
Music today was on point
Atmosphere: 5
Food: 5
Service: 5
It was good to explore and eat
Rosalyn always has an attitude & makes bowl sloppy. Rushing customers can’t even scan my app for points
Atmosphere: 3
Food: 3
Service: 1
Very fresh fast service and the place was clean
Atmosphere: 5
Food: 5
Service: 5
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