Painfully slow. 35 minutes to get food for two in the drive thru
Atmosphere: 2
Food: 4
Service: 2
L
Don’t bother. You have food at home.
Service: 1
Ashley Sylvester
Location says they close at 10- but when I went to get food today they told me they close “6 minutes before 10”
Bernice Cai
I just left and they totally forgot my second chicken sandwich.
This is our nearest location and it makes me sad because the food quality and service is not as good or consistent as other locations in different states. I dread going to this one because you never know if it will be a good/right order that day. I finally tried again today to give it another chance, but I think this place just can't get it together.
I wouldn't put the blame on the kids working there because every Culver's usually hires kids and the food/service is still good. It's gotta be the management or training. This issue has been going on for months now.
Food: 3
Service: 3
Dav PH
Price will double showing on boards with drink and fries. 😡
Atmosphere: 4
Food: 4
Service: 4
Leo1
I wouldn’t go to this culver, my friend card # was stolen from here and they tried to order xl rides on uber several attempts the same night. I went to buy a kids meal , and the drive thru lady was so rude . The guy stepped in to take the payment and he just wouldn’t return my credit card until I asked him @ could I please have my card” very shady individuals that work here. Don’t use your debit card here . They distract you to keep your card
veronica williams
Burger was dried out yesterday looked very unpleasant..shake was not even sweet I give that place a 1
Atmosphere: 1
Food: 1
Service: 1
Jeff
The slowest resturant in chicago
Atmosphere: 1
Food: 3
Service: 1
leilani tapia
Absolutely nothing but greatness from this location! Burgers made fresh and delicious! Custard servings are impeccable every time no inconsistency. Customer service 10/10 always friendly and helpful! (Some reviews complained about wait times. Everything is made fresh and it’s expected to wait when they’re busy)
All I wanted was no pickles and grilled onions and yall gave me a dry patty
Food: 1
Nano3
I frequent this Culvers twice a month. The food has always been absolutely amazing however yesterday night I ordered two deluxe burgers. one no mayo. The burger without mayo missed all the condiments. It was a plain cheeseburger. I didn't get to eat my meal until an hour and a half later so when I found that they incorrectly made the ordered I verified the receipt. Sure enough the order was written correctly and they messed up. I called and got hung up on twice. The manager on shift was rude and unprofessional. I tried to communicate how the order was wrong and received No empathy, no customer service. They just didn't want to make things right. This morning I went in and the manager Justice listened to my complaint, responded with empathy and made things right. I will continue to frequent this location and update to 5 stars when deserved.
Atmosphere: 3
Food: 3
Service: 3
Tony Martinez
Worst Culver’s I’ve ever visited. 5 minutes just to get my order taken. And waited over 15 minutes for me order to brought out. Stay away from this location. Pure incompetence
Painfully slow. 35 minutes to get food for two in the drive thru
Atmosphere: 2
Food: 4
Service: 2
Don’t bother. You have food at home.
Service: 1
Location says they close at 10- but when I went to get food today they told me they close “6 minutes before 10”
I just left and they totally forgot my second chicken sandwich.
This is our nearest location and it makes me sad because the food quality and service is not as good or consistent as other locations in different states. I dread going to this one because you never know if it will be a good/right order that day. I finally tried again today to give it another chance, but I think this place just can't get it together.
I wouldn't put the blame on the kids working there because every Culver's usually hires kids and the food/service is still good. It's gotta be the management or training. This issue has been going on for months now.
Food: 3
Service: 3
Price will double showing on boards with drink and fries. 😡
Atmosphere: 4
Food: 4
Service: 4
I wouldn’t go to this culver, my friend card # was stolen from here and they tried to order xl rides on uber several attempts the same night. I went to buy a kids meal , and the drive thru lady was so rude . The guy stepped in to take the payment and he just wouldn’t return my credit card until I asked him @ could I please have my card” very shady individuals that work here. Don’t use your debit card here . They distract you to keep your card
Burger was dried out yesterday looked very unpleasant..shake was not even sweet I give that place a 1
Atmosphere: 1
Food: 1
Service: 1
The slowest resturant in chicago
Atmosphere: 1
Food: 3
Service: 1
Absolutely nothing but greatness from this location! Burgers made fresh and delicious! Custard servings are impeccable every time no inconsistency. Customer service 10/10 always friendly and helpful!
(Some reviews complained about wait times. Everything is made fresh and it’s expected to wait when they’re busy)
Atmosphere: 5
Food: 5
Service: 5
Mistakes always
Restaurantji Recommends
All I wanted was no pickles and grilled onions and yall gave me a dry patty
Food: 1
I frequent this Culvers twice a month. The food has always been absolutely amazing however yesterday night I ordered two deluxe burgers. one no mayo. The burger without mayo missed all the condiments. It was a plain cheeseburger. I didn't get to eat my meal until an hour and a half later so when I found that they incorrectly made the ordered I verified the receipt. Sure enough the order was written correctly and they messed up. I called and got hung up on twice. The manager on shift was rude and unprofessional. I tried to communicate how the order was wrong and received No empathy, no customer service. They just didn't want to make things right. This morning I went in and the manager Justice listened to my complaint, responded with empathy and made things right. I will continue to frequent this location and update to 5 stars when deserved.
Atmosphere: 3
Food: 3
Service: 3
Worst Culver’s I’ve ever visited. 5 minutes just to get my order taken. And waited over 15 minutes for me order to brought out. Stay away from this location. Pure incompetence
Atmosphere: 1
Food: 1
Service: 1
Standard Culver's.
New building, nice employees.
Food: 4
Service: 5
Try the grill onions on your burger.
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