Dairy Queen Grill & Chill

I have been a consistent customer at this DQ for years now, but this was the first time that I've experienced such poor customer service. I visited on 12/12 at nighttime and ordered 2 Mocha Moolattes as I often do. But this time, the drinks had lots of chunky ice and were not well blended. I tried both to make sure it wasn't just one. I asked the employees to remake it but I watched them blend the drink more in the cups. I was very surprised because as far as I know, the drinks are usually thrown out if they get remade especially if someone drank from it. I felt it was very unsanitary and on the few occasions a drink was remade for me, this has never happened. A different employee gave me the drinks back and suggested I try them to make sure they tasted like usual. However, when I said they did not taste right, the employee just said that's how the drink is. Even when drinking it later at home, the drink still did not taste right. I submitted a survey and have waited for a response but haven’t received any, so I am making a review about my unusual very poor experience with staff.

Atmosphere: 1

Food: 1

Service: 1

didn’t know fish were chill like that. 5 stars to dairy queen gill and chill.

I love the costumer service, the cashier was amazing she was very polite and quick to answer questions. We need more of the at food places. Really recommend the location. I did not take pictures of the food it self but I was delicious warm and they gave it to us very quick. It was our 1st time here my son has been wanting to try D,Q sinse the longest.

Atmosphere: 5

Food: 5

Service: 5

The food is good fast food and the dessert items are awesome.
DQ has their famous Blizzard treats as dipped cone and several other delicious treats.
The prices are very reasonable and the staff are always working hard.

Atmosphere: 4

Food: 5

Service: 4

They’ve added a tipping feature. Management, pay your workers a decent wage instead of passing it to the customers. Fast food shouldn’t be tipped.

Atmosphere: 1

Food: 5

Service: 5

Amazing food and service. New owners are maintaining really well.

Atmosphere: 5

Food: 5

Service: 5

Why do they try to act like someone is trying to steal or is that only with Hispanics

Atmosphere: 1

Food: 3

Service: 1

They were almost going to close - they were super helpful to be clear on ingredient and pricing specifics.

Good customer service!

Atmosphere: 3

Service: 4

7/6/25 MOCHA MOOLATTE WAS MADE TO PERFECTION.......Went to Dairy Queen on the 4th of July. Their Mocha Moolatte was cool, creamy, and refreshing, just what I needed on that hot summer day. (The Mocha Molatte is a blend of coffee and rich rich fudge with Dairy Queen soft serve and ice, topped with whipped cream and a chocolate drizzle. It's sort of the ice cream version of a 7-11 slushie). It was rich, not too overpowering, and perfectly made.

The employees were very attentive, and the restaurant was clean and orderly. Although not a big deal with my experience, the only issue with this particular location is their washrooms are very small. I had to leave my shopping cart outside the door. Mothers with babies or more than one child and strollers, or those with walkers or in a wheelchair, are bound to have problems. The washroom isn't big enough, and there's no changing table. (With all due credit to the restaurant, the washrooms were probably originally intended for the employees, and later open for customers to use).

At any rate, the product I purchased couldn't have been made better. The store is in good shape, I'm grateful they have a washroom to begin with, and that's what really matters. 5 stars for this restaurant...

Atmosphere: 5

Food: 5

Service: 5

Love this Dairy Queen. It's been around a very long time. They make some of the best Shakes and Malts.

Atmosphere: 5

Food: 5

Service: 5

Love , love , love this is one of my favorite spots just wish it close at 11:30p..!!

Atmosphere: 5

Food: 5

Service: 5

Quick friendly service.

Used to be great and hadn't been for awile. Visited the store on W Irving Park Rd Chicago, ILsomewhere between 2:30 - 3:15 pm on 8/21/25. Order a shrimp basket meal with a root beer, a small strawberry cheesecake blizzard along with flavor of the month a large Reeses Caramel Craze. The Reeses Caramel Craze had NO Caramel truffles. Instead I guess maybe they ran out and instead of telling me (the paying customer) I was instead given flat pieces of chocolate with peanuts in it......no good. Or maybe they felt like they could just screw me over because it was the drive thru. No good no good all. I suppose that's also why no receipt was provided.... :(

Atmosphere: 1

Food: 1

Service: 1

Quick and easy

Atmosphere: 5

Food: 5

Service: 4