Disappointed to leave a one star review because I actually like this location. Got a different drink than what I ordered during my visit. They frequently are out of things and often fill iced drinks up to the brim with ice. Customer service could be better, and previous reviews complaining about mold are concerning.
Atmosphere: 2
Food: 1
Service: 1
Jeff Comparone
$6 for an iced matcha latte, cup is filled all the way to the top with ice, touching the lid. 2 sips and it's gone, maybe 3 oz of actual drink. Only one worker in there and his only comment on the situation is a shoulder shrug.
D Sal
Staff didn't care that I said I didn't want her to touch my food after touching meat. She responds " it was only a little"Then proceeds to say they are busy, when there's only me and another person with 3 people working...
Atmosphere: 1
Service: 1
Lidia Rodriguez
This store is always understaffed for the volume of people that come in here. I left without ordering because the wait was too long.
Jason Handley
Another Dunkin that hands you a plastic knife and container of cream cheese for your bagel. Seriously this laziness needs to stop. I was the only customer and when I first arrived no employee was to be seen. The excuse given was that they can't do it during rush hour. Noon is rush hour? With me being the only customer in or near the building for at least fifteen minutes? Put up a sign saying that you are lazy at this location so I can go elsewhere to spend my money.
Atmosphere: 3
Food: 1
Service: 1
Jocelyn Tinoco
Coffee was old and cold ? if i could give it 0 stars i would
sling 1
***AVOID THIS STORE UNLESS YOU WANT TO EAT FUNGUS***My first review on google and guess what, completely horrendous experience at this store.Bought myself an avocado toast, walked back home to enjoy it only to find fungus on the bread. Took it back to the store and handed over the box with the receipt for the lady on the counter to explain. Instead of accepting the fact that they tried feeding fungus to the customers, she disposed the food and suddenly started arguing how that is not fungus and when I challenged her to explain, she started yelling at me. I tried to cool her down but she kept getting even aggressive. Her co-worker seems to understand the situation but was completely helpless. At this point, I was offended and asked the lady to share her name to which she obviously denied and got even furious. I enquired her co-worker about the manager and I was told that the lady misbehaving was indeed the manager(I hope not). and this is when the lady went crazy and tried threatening me throwing card machine at me and started chasing me. I ran out of the store to save myself, obviously in disbelief.Dunkin, if you really care about your customers, do something about this store and that lady in particular.And then fix your bread.
Cassandra Hartmann
Horrible service and coffee.
Rachies x3
Second time I have gotten a wrong order ordering in person and through the app.
Regina Phlange
I would give 0 stars if I could. The worst customer service I have ever witnessed. I got yelled at because someone else took my drink and there is almost no espresso in the latte.
I would give 0 stars if I could. The worst customer service I have ever witnessed. I got yelled at because someone else took my drink and there is almost no espresso in the latte.
cristal
rude and delusional "owner" yelled at my friend because he thought she didnt pay... and justified it by saying she had an attitude... like?i wonder why
Andrea Alcala
Owner thought me and my friend didn’t pay for two donuts and claimed we were rude and had an “attitude”
Matthew Hedgren
Poor girl running the place getting yelled at by an unruly employee... almost called 911.... guy needs to be fired... girl was so nice appologizing to me
Vee P
My Dunkin. The lk lady at the window is great. She remembers and greets me every morning with a smile I see even with a mask on.
Disappointed to leave a one star review because I actually like this location. Got a different drink than what I ordered during my visit. They frequently are out of things and often fill iced drinks up to the brim with ice. Customer service could be better, and previous reviews complaining about mold are concerning.
Atmosphere: 2
Food: 1
Service: 1
$6 for an iced matcha latte, cup is filled all the way to the top with ice, touching the lid. 2 sips and it's gone, maybe 3 oz of actual drink. Only one worker in there and his only comment on the situation is a shoulder shrug.
Staff didn't care that I said I didn't want her to touch my food after touching meat. She responds " it was only a little"Then proceeds to say they are busy, when there's only me and another person with 3 people working...
Atmosphere: 1
Service: 1
This store is always understaffed for the volume of people that come in here. I left without ordering because the wait was too long.
Another Dunkin that hands you a plastic knife and container of cream cheese for your bagel. Seriously this laziness needs to stop. I was the only customer and when I first arrived no employee was to be seen. The excuse given was that they can't do it during rush hour. Noon is rush hour? With me being the only customer in or near the building for at least fifteen minutes? Put up a sign saying that you are lazy at this location so I can go elsewhere to spend my money.
Atmosphere: 3
Food: 1
Service: 1
Coffee was old and cold ? if i could give it 0 stars i would
***AVOID THIS STORE UNLESS YOU WANT TO EAT FUNGUS***My first review on google and guess what, completely horrendous experience at this store.Bought myself an avocado toast, walked back home to enjoy it only to find fungus on the bread. Took it back to the store and handed over the box with the receipt for the lady on the counter to explain. Instead of accepting the fact that they tried feeding fungus to the customers, she disposed the food and suddenly started arguing how that is not fungus and when I challenged her to explain, she started yelling at me. I tried to cool her down but she kept getting even aggressive. Her co-worker seems to understand the situation but was completely helpless. At this point, I was offended and asked the lady to share her name to which she obviously denied and got even furious. I enquired her co-worker about the manager and I was told that the lady misbehaving was indeed the manager(I hope not). and this is when the lady went crazy and tried threatening me throwing card machine at me and started chasing me. I ran out of the store to save myself, obviously in disbelief.Dunkin, if you really care about your customers, do something about this store and that lady in particular.And then fix your bread.
Horrible service and coffee.
Second time I have gotten a wrong order ordering in person and through the app.
I would give 0 stars if I could. The worst customer service I have ever witnessed. I got yelled at because someone else took my drink and there is almost no espresso in the latte.
Restaurantji Recommends
I would give 0 stars if I could. The worst customer service I have ever witnessed. I got yelled at because someone else took my drink and there is almost no espresso in the latte.
rude and delusional "owner" yelled at my friend because he thought she didnt pay... and justified it by saying she had an attitude... like?i wonder why
Owner thought me and my friend didn’t pay for two donuts and claimed we were rude and had an “attitude”
Poor girl running the place getting yelled at by an unruly employee... almost called 911.... guy needs to be fired... girl was so nice appologizing to me
My Dunkin. The lk lady at the window is great. She remembers and greets me every morning with a smile I see even with a mask on.