Worker was extremely unwelcoming, she was super sloppy with the drinks as well. i tried my coffee and it tasted nothing how it usually does, mind you i know how it’s supposed to taste i never change my order. So i went back to kindly tell her despite her attitude, that i didn’t like it, hoping she could remake it and she didn’t want to so i asked if i can just a refresher, and she wanted to charge me the difference. so i asked if i can just get a refund instead and she said only the manger could do that. she walked off without saying anything to make the refresher but again did it all sloppy, it wasn’t even good , it was all concentrate and no lemonade. i didn’t drink it after, i was being really patient and nice despite her being rude. i will try to contact the manager to see about the refund because i wasn’t satisfied with the quality of my drink or the service. i work at dunkin, and i always try to accommodate my customers if something was wrong on my part. it’s our job to be taking orders and helpful. idk just really disappointed.
Atmosphere: 1
Food: 1
Service: 1
Keith Y
It's 24 hours but dine-in hours are 6 am to 7 pm.
Atmosphere: 5
Food: 5
Service: 5
Jessica S.
Each Dunkin Donuts are different. However, I went to the location on 8753 S. Stony Island Ave., and ordered 2 medium strawberry milkshakes. The milkshakes that I'm used to then making were always a bit thick in consistency, which was/has always been my preference. But this time around, the shake was way to milky. After asking an associate why it was so milky, she explained to me that there was something with the ice cream/ machines and that the store was aware. I asked her if she could remake my shakes and she said sure but I had to go back to the end of the line. That wasn't a problem, as she had other orders and customers to attend to. When I returned to the window, the milkshake was the same consistency, very milky, as if she just reblended the shake over again. At this point, I was concerned, and told her politely that maybe the store should address the ice cream/machine issue to customers. I also asked for the store number but she told me she didn't know. Luckily, I went back this morning, 06/19/25, to get a Guava and Lemonade refresher (LOVE)...got my receipt and got the store number. Great customer service at this location but I think their honesty about certain products should be made aware to customers.
Atmosphere: 4
Food: 3
Service: 4
Patty Sepulveda
This location has the worst service not to mention, they always get the orders wrong. It’s so unfortunate that there’s not much else around the neighborhood where my office is. But from now on I will go an extra mile to the other Dunkin’
For over five years, we have been experiencing bad service, wrong orders, and an overall terrible experience with this location.
Atmosphere: 1
Food: 3
Service: 1
Karen Phillips
The ladies are all awesome thank you. You all make my day they work very hard and with a simile . Stay wonderful 🙏🏽❤️
Atmosphere: 5
Food: 5
Service: 5
Adrian Cortez
First of u need to fix the drive threw order box ok well let me start by is been twice u idiots give me some one else order wish I could go back and complain but this location is a waste of time the staff need to stop sitting on the back looking at there phones while u wait for your wrong order to come SMH never again coming to this location
Atmosphere: 1
Food: 1
Service: 1
sipriano Rosales
Coffee wasn't good.
Ashley Sliker
Got a coffee from there this morning that had soap or some type of cleaning product it in it, which made me throw up instantly after tasting it. Unfortunately by the time I took my first drink of coffee I was already 10-15 minutes away to come back and get it fixed. An absolute waste of money.
Atmosphere: 1
Food: 1
Service: 1
Nauvilus Cook
The customer service at this location is terrible. Order a 5 dollar meal my girl thought she can swap the coffee for a caramel craze. Receive a decaf coffee told the lady at the drive thru can she make me a separate drink. She proceeds to roll her eyes and says something to her coworkers. I never ask for a refund just to make me a separate drink. This is not professional in the slightest, this location needs serious customer service retraining.
Atmosphere: 1
Service: 1
Priscila Chavez-Jimenez
The only problem is with the service provided inside. Workers give you attitude and make you wait because they’re so focused on the drive thru orders. Last time I was there, I left after 10 minutes of just waiting.
Very bad service and a lot of ice in the cappuccino and the young woman who served us from 5 to 6 today, December 11, through the window does not know about customer service
Food: 1
Service: 1
Jocelyn
The service is terrible! I was denied service after walking in at 8pm which it says OPEN 24 HOURS to purchase ONE simple donut! The man had a bad attitude and refused to attend me. When I asked why I couldn’t purchase one donut he simply ignored me and never gave me a reasonable/proper explanation. I felt very mistreated and unwanted. Definitely don’t recommend coming! I will be reporting this to HR.
Atmosphere: 1
Service: 1
Juana valdes
It can't be that they don't place my order as I ordered it all the time they give me my order wrong they always give what I didn't order I'm disappointed in this donkin
Austin Campbell
If you go through the drive through you.Get service, and immediately, if you go inside the customer behind, you get their order first. Also, if you want more ice than coffee, then this is your place. My iced French vanilla capacheno cost 8 dollars for a large and was primarily ice, as seen in the picture.
Worker was extremely unwelcoming, she was super sloppy with the drinks as well. i tried my coffee and it tasted nothing how it usually does, mind you i know how it’s supposed to taste i never change my order. So i went back to kindly tell her despite her attitude, that i didn’t like it, hoping she could remake it and she didn’t want to so i asked if i can just a refresher, and she wanted to charge me the difference. so i asked if i can just get a refund instead and she said only the manger could do that. she walked off without saying anything to make the refresher but again did it all sloppy, it wasn’t even good , it was all concentrate and no lemonade. i didn’t drink it after, i was being really patient and nice despite her being rude. i will try to contact the manager to see about the refund because i wasn’t satisfied with the quality of my drink or the service. i work at dunkin, and i always try to accommodate my customers if something was wrong on my part. it’s our job to be taking orders and helpful. idk just really disappointed.
Atmosphere: 1
Food: 1
Service: 1
It's 24 hours but dine-in hours are 6 am to 7 pm.
Atmosphere: 5
Food: 5
Service: 5
Each Dunkin Donuts are different. However, I went to the location on 8753 S. Stony Island Ave., and ordered 2 medium strawberry milkshakes. The milkshakes that I'm used to then making were always a bit thick in consistency, which was/has always been my preference. But this time around, the shake was way to milky. After asking an associate why it was so milky, she explained to me that there was something with the ice cream/ machines and that the store was aware. I asked her if she could remake my shakes and she said sure but I had to go back to the end of the line. That wasn't a problem, as she had other orders and customers to attend to. When I returned to the window, the milkshake was the same consistency, very milky, as if she just reblended the shake over again. At this point, I was concerned, and told her politely that maybe the store should address the ice cream/machine issue to customers. I also asked for the store number but she told me she didn't know. Luckily, I went back this morning, 06/19/25, to get a Guava and Lemonade refresher (LOVE)...got my receipt and got the store number. Great customer service at this location but I think their honesty about certain products should be made aware to customers.
Atmosphere: 4
Food: 3
Service: 4
This location has the worst service not to mention, they always get the orders wrong. It’s so unfortunate that there’s not much else around the neighborhood where my office is. But from now on I will go an extra mile to the other Dunkin’
For over five years, we have been experiencing bad service, wrong orders, and an overall terrible experience with this location.
Atmosphere: 1
Food: 3
Service: 1
The ladies are all awesome thank you. You all make my day they work very hard and with a simile . Stay wonderful 🙏🏽❤️
Atmosphere: 5
Food: 5
Service: 5
First of u need to fix the drive threw order box ok well let me start by is been twice u idiots give me some one else order wish I could go back and complain but this location is a waste of time the staff need to stop sitting on the back looking at there phones while u wait for your wrong order to come SMH never again coming to this location
Atmosphere: 1
Food: 1
Service: 1
Coffee wasn't good.
Got a coffee from there this morning that had soap or some type of cleaning product it in it, which made me throw up instantly after tasting it. Unfortunately by the time I took my first drink of coffee I was already 10-15 minutes away to come back and get it fixed. An absolute waste of money.
Atmosphere: 1
Food: 1
Service: 1
The customer service at this location is terrible. Order a 5 dollar meal my girl thought she can swap the coffee for a caramel craze. Receive a decaf coffee told the lady at the drive thru can she make me a separate drink. She proceeds to roll her eyes and says something to her coworkers. I never ask for a refund just to make me a separate drink. This is not professional in the slightest, this location needs serious customer service retraining.
Atmosphere: 1
Service: 1
The only problem is with the service provided inside. Workers give you attitude and make you wait because they’re so focused on the drive thru orders. Last time I was there, I left after 10 minutes of just waiting.
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The Best Coffee Ever
Atmosphere: 5
Food: 5
Service: 5
Very bad service and a lot of ice in the cappuccino and the young woman who served us from 5 to 6 today, December 11, through the window does not know about customer service
Food: 1
Service: 1
The service is terrible! I was denied service after walking in at 8pm which it says OPEN 24 HOURS to purchase ONE simple donut! The man had a bad attitude and refused to attend me. When I asked why I couldn’t purchase one donut he simply ignored me and never gave me a reasonable/proper explanation. I felt very mistreated and unwanted. Definitely don’t recommend coming! I will be reporting this to HR.
Atmosphere: 1
Service: 1
It can't be that they don't place my order as I ordered it all the time they give me my order wrong they always give what I didn't order I'm disappointed in this donkin
If you go through the drive through you.Get service, and immediately, if you go inside the customer behind, you get their order first. Also, if you want more ice than coffee, then this is your place. My iced French vanilla capacheno cost 8 dollars for a large and was primarily ice, as seen in the picture.
Atmosphere: 1
Food: 1
Service: 1
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