Orders always wrong in person and online. For online orders they send whatever they want. Wrong all wrong
Atmosphere: 1
Food: 1
Service: 1
Harry Perez
If we all stop coming here eventually it'll shut down and we'll get something better or the general manager will finally understand that the staff is severely under train watery coffee undercooked food many items unavailable please listen to the other reviews stop giving them your money go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Emily Dubach
Every time i come here they are out of everything. Espresso, mocha, other basic things for a major coffee shop chain. It’s not even 1pm. It’s worth it to go out of your way more to get what you want then to wait here and then be told they don’t have anything. Bc you’re stuck in a drive through line.
DucTai Son
Disappoint, with this location. Me. And all the customers stand there for 10 minute waiting to place an order. No one came to attend us to take our order. I believe the manager walk past us and say nothing. And the 2 employee busy talking they need more training 😌
A. S.
The staff at this location were so friendly and patient! Thank you so much for your kindness today. I appreciate it. My coffee was wonderful. Happy new year!
Service: 5
Alison Hernandez
Great costumer service , fresh donuts 🍩 quick turnaround
Yolanda James Lopez
This is my go to Dunkin in my area. They always get my order correct are always fresh and people are nice.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Perez
They never get my order right, EVER. And I repeat myself like 3 times in the drive through. Always making my coffee wrong, and if its not the coffee then its my food thats wrong. They also NEVER have chocolate long johns. Smh.
Atmosphere: 1
Food: 1
Service: 1
Jasmin Aguirre
9 times out of 10, they never have chocolate long john’s BUT they make it up to me by giving me 1000 munchkins. They also sometimes forget to put the flavor swirls in my lattes and every time I order something with bacon, it’s RAW. Last week I went through the drive through and the manager was yelling at the employees instead of helping them. Lol they need to get their ish together. When it’s good it’s GOOD, but when it’s bad, it’s BADDDD. I don’t want to sound like a Karen, I love this location. Hope this reaches their attention to improve!
Food: 5
Service: 2
Brianna Taylor
I got food poisoning from their avocado toast. I know this because it is all I ate in the morning and by the afternoon I couldn’t leave my bathroom. Will never be back here again. Service is terrible as well - wait times are very long and they never made the coffee right.
I wanted a frappuccino AND THEY GAVE ME A CAPPUCCINO ONESTAR DEFINITELY 🤦
Atmosphere: 1
Food: 3
Service: 1
Judy Brengettcy
I come to the drive-through every day and this is the only Dunkin’ Donuts that do not make my coffee right I don’t know what it is, but I always order a medium butter pecan iced coffee with cream and sugar. Maybe they’re not putting the sugar in there because it’s always better or the taste is off , most of the time they are not stirring the coffee up that could play part and also the Navy they’re not putting enough sugar, but they wanna charge me extra for butter pecan, but they never offer to add more sugar. It’s weird to me this is the only Dunkin’ Donuts. I have went to the one on Western and Diversey. I went to the one on Ashland and north on Ashland I go to the one on division west and this is the only Dunkin’ Donuts that cannot get it right, and also there’s girl with long hair and a straight she is very rude and she walks away from you when you’re talking I have tried to be as polite as I can, but this girl is still always rude. I’m never upset or angry when I speak with her, but she walks away when you’re talking to her and she rolls her eyes all the time she medium built with straight long hair and she has a very nasty attitude.
Food: 1
Marlene Santiago Rivera
The coffee ALWAYS taste like its burnt, horrible taste
Wayne Newell
One mixed-race family with 4 children, an older couple perhaps from India, and myself. Drive Thru was very busy. Didn't take long to receive my food, Donuts were FRESH, not hard at all. I ordered a Ham & Swiss Croissant, a Black Tea with Lemonade, 3 Donuts, a Boston Cream, a Glaze, a Chocolate Frosted, and a cup of Ice
Atmosphere: 5
Food: 5
Service: 5
Kat Baker
Really disappointed with this location, my husband and I stopped for a couple of iced lattes and order sugar free vanilla and stevia. My husband has a medical condition and he cannot have sugar. When we pulled up to the window they handed us an iced tea, we told them we ordered the iced lattes, and they then handed us two iced drinks that looked pale milk colored with barely any espresso. I tried it and it tasted like sugary caramel, we asked them if this was the correct order and they insisted. We ended up throwing out the drinks and wasted our money. Do not come here if you are diabetic or have other medical conditions that could put you at risk. Very disappointed.
Orders always wrong in person and online. For online orders they send whatever they want. Wrong all wrong
Atmosphere: 1
Food: 1
Service: 1
If we all stop coming here eventually it'll shut down and we'll get something better or the general manager will finally understand that the staff is severely under train watery coffee undercooked food many items unavailable please listen to the other reviews stop giving them your money go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Every time i come here they are out of everything. Espresso, mocha, other basic things for a major coffee shop chain. It’s not even 1pm.
It’s worth it to go out of your way more to get what you want then to wait here and then be told they don’t have anything. Bc you’re stuck in a drive through line.
Disappoint, with this location. Me. And all the customers stand there for 10 minute waiting to place an order. No one came to attend us to take our order. I believe the manager walk past us and say nothing. And the 2 employee busy talking they need more training 😌
The staff at this location were so friendly and patient! Thank you so much for your kindness today. I appreciate it. My coffee was wonderful. Happy new year!
Service: 5
Great costumer service , fresh donuts 🍩 quick turnaround
This is my go to Dunkin in my area. They always get my order correct are always fresh and people are nice.
Atmosphere: 5
Food: 5
Service: 5
They never get my order right, EVER. And I repeat myself like 3 times in the drive through. Always making my coffee wrong, and if its not the coffee then its my food thats wrong. They also NEVER have chocolate long johns. Smh.
Atmosphere: 1
Food: 1
Service: 1
9 times out of 10, they never have chocolate long john’s BUT they make it up to me by giving me 1000 munchkins. They also sometimes forget to put the flavor swirls in my lattes and every time I order something with bacon, it’s RAW. Last week I went through the drive through and the manager was yelling at the employees instead of helping them. Lol they need to get their ish together. When it’s good it’s GOOD, but when it’s bad, it’s BADDDD. I don’t want to sound like a Karen, I love this location. Hope this reaches their attention to improve!
Food: 5
Service: 2
I got food poisoning from their avocado toast. I know this because it is all I ate in the morning and by the afternoon I couldn’t leave my bathroom. Will never be back here again. Service is terrible as well - wait times are very long and they never made the coffee right.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wanted a frappuccino AND THEY GAVE ME A CAPPUCCINO ONESTAR DEFINITELY 🤦
Atmosphere: 1
Food: 3
Service: 1
I come to the drive-through every day and this is the only Dunkin’ Donuts that do not make my coffee right I don’t know what it is, but I always order a medium butter pecan iced coffee with cream and sugar. Maybe they’re not putting the sugar in there because it’s always better or the taste is off , most of the time they are not stirring the coffee up that could play part and also the Navy they’re not putting enough sugar, but they wanna charge me extra for butter pecan, but they never offer to add more sugar. It’s weird to me this is the only Dunkin’ Donuts. I have went to the one on Western and Diversey. I went to the one on Ashland and north on Ashland I go to the one on division west and this is the only Dunkin’ Donuts that cannot get it right, and also there’s girl with long hair and a straight she is very rude and she walks away from you when you’re talking I have tried to be as polite as I can, but this girl is still always rude. I’m never upset or angry when I speak with her, but she walks away when you’re talking to her and she rolls her eyes all the time she medium built with straight long hair and she has a very nasty attitude.
Food: 1
The coffee ALWAYS taste like its burnt, horrible taste
One mixed-race family with 4 children, an older couple perhaps from India, and myself. Drive Thru was very busy. Didn't take long to receive my food, Donuts were FRESH, not hard at all. I ordered a Ham & Swiss Croissant, a Black Tea with Lemonade, 3 Donuts, a Boston Cream, a Glaze, a Chocolate Frosted, and a cup of Ice
Atmosphere: 5
Food: 5
Service: 5
Really disappointed with this location, my husband and I stopped for a couple of iced lattes and order sugar free vanilla and stevia. My husband has a medical condition and he cannot have sugar. When we pulled up to the window they handed us an iced tea, we told them we ordered the iced lattes, and they then handed us two iced drinks that looked pale milk colored with barely any espresso. I tried it and it tasted like sugary caramel, we asked them if this was the correct order and they insisted. We ended up throwing out the drinks and wasted our money. Do not come here if you are diabetic or have other medical conditions that could put you at risk. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
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