My favorite dunkin donuts branch. Have been coming here for about 3 years. Always nice staff and i love sitting by the window and having my coffee and donuts. Also, having a clean restroom is a nice option.
Atmosphere: 5
Food: 5
Service: 5
Moath Alhamadeen
I am very disappointed with my experience at this Dunkin’ location. I was charged twice for the same purchase, which is unacceptable. After checking my receipt and bank statement, it was clear that the payment was processed twice for one transaction.
This issue should be taken seriously, as double-charging customers is a serious problem. I hope management addresses this and ensures it does not happen again.
Atmosphere: 1
Food: 1
Service: 1
Mehmet Yildiz
Tabii, işte İngilizce çevirisi:
“Why do you always serve the coffee ice cold? It’s really not that hard. It’s not even hot outside. If the water is cold at that moment, it’s better not to serve the coffee at all. I keep having the same problem at Dunkin’ Donuts too. You always give the coffee ice cold. You’re just making coffee, and something this simple should be done properly. This situation has completely turned me off from Dunkin’ Donuts
Atmosphere: 1
Food: 1
Service: 1
Philip Espinoza
Attendant advised that their restrooms weren't working, but I'm sure this was a Chicago thing. It seems that most places Chicago, the restrooms are never available to the public, not even if you're a paying customer.
Atmosphere: 2
Food: 3
Service: 3
Kevin Przychodni
JR is hands down the nicest Dunkin Donuts employee I've ever encountered in my life. Give that dude a raise on the ASAP Rocky would ya?
The speaker do be a little loud though... We were SHOUTIN.
Atmosphere: 3
Food: 5
Service: 5
Michael Gaertig
My order never came after 20 minutes and I had to leave so I wouldn't be late for work. There were other people who placed online orders that had been waiting for around 20 minutes and were put in a similar predicament
Bri Thomas
I got ice cream from Baskins, it's fine. They were out of waffle bowls. Though they're on the menu it seems as if don't even make them (could be wrong). Also out of spoons (a bit annoying for an ice cream shop). Donuts from Dunkin were dry and old. Staff were average, didn't seem to want to be there. Wouldn't return.
Atmosphere: 2
Food: 3
Service: 2
Komal Shankar
Awful service
Ashlyn Ehsani
Wouldn't recommend ordering anything besides drinks: Displayed menu items *especially for the Baskin Robbins side* were different from the options available at the kiosk. When we ordered from the kiosk we received our drinks but waited a long time for a sundae before asking about it. They stated they didn't know how to make it and hadn't made anything yet (it wasn't busy at the moment, there were multiple employees present) so then we got a scoop of sorbet with a couple cherries on top instead. Which was just fine until they also mentioned they didn't have any spoons.
My favorite dunkin donuts branch. Have been coming here for about 3 years. Always nice staff and i love sitting by the window and having my coffee and donuts. Also, having a clean restroom is a nice option.
Atmosphere: 5
Food: 5
Service: 5
I am very disappointed with my experience at this Dunkin’ location. I was charged twice for the same purchase, which is unacceptable. After checking my receipt and bank statement, it was clear that the payment was processed twice for one transaction.
This issue should be taken seriously, as double-charging customers is a serious problem. I hope management addresses this and ensures it does not happen again.
Atmosphere: 1
Food: 1
Service: 1
Tabii, işte İngilizce çevirisi:
“Why do you always serve the coffee ice cold? It’s really not that hard. It’s not even hot outside. If the water is cold at that moment, it’s better not to serve the coffee at all. I keep having the same problem at Dunkin’ Donuts too. You always give the coffee ice cold. You’re just making coffee, and something this simple should be done properly. This situation has completely turned me off from Dunkin’ Donuts
Atmosphere: 1
Food: 1
Service: 1
Attendant advised that their restrooms weren't working, but I'm sure this was a Chicago thing. It seems that most places Chicago, the restrooms are never available to the public, not even if you're a paying customer.
Atmosphere: 2
Food: 3
Service: 3
JR is hands down the nicest Dunkin Donuts employee I've ever encountered in my life. Give that dude a raise on the ASAP Rocky would ya?
The speaker do be a little loud though... We were SHOUTIN.
Atmosphere: 3
Food: 5
Service: 5
My order never came after 20 minutes and I had to leave so I wouldn't be late for work. There were other people who placed online orders that had been waiting for around 20 minutes and were put in a similar predicament
I got ice cream from Baskins, it's fine. They were out of waffle bowls. Though they're on the menu it seems as if don't even make them (could be wrong). Also out of spoons (a bit annoying for an ice cream shop). Donuts from Dunkin were dry and old. Staff were average, didn't seem to want to be there. Wouldn't return.
Atmosphere: 2
Food: 3
Service: 2
Awful service
Wouldn't recommend ordering anything besides drinks:
Displayed menu items *especially for the Baskin Robbins side* were different from the options available at the kiosk.
When we ordered from the kiosk we received our drinks but waited a long time for a sundae before asking about it. They stated they didn't know how to make it and hadn't made anything yet (it wasn't busy at the moment, there were multiple employees present) so then we got a scoop of sorbet with a couple cherries on top instead. Which was just fine until they also mentioned they didn't have any spoons.
Atmosphere: 2
Food: 1
Service: 1
For some reason the bagels here always seem stale
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
How are you a downtown business and then also know it’s a marathon going on every weekend and the park and only have two workers crazy work
Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Service was good.
Atmosphere: 2
Food: 3
Service: 5
Very low service
Service: 1
Bad customer service July 23 2025 5 PM
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