I want to share my concerns about my recent experience with customer service at this location. I ordered an iced cookie butter cloud latte, but received a hot version instead. When I pointed out the mistake, I noticed the cashier expressed frustration to her coworker. As a result, I ended up with a plain latte instead of my original order.
I believe staff must manage such situations with professionalism to ensure customer satisfaction, especially since customers are paying for their food and drinks.
Omar Trejo
Good food but terrible customer service. The girls from the morning shift always get my orders wrong and they’re always missing items. I’ve easily been charged over a $100 in items I never got. Do they do it on purpose? idk but it makes you wonder…
Atmosphere: 3
Food: 5
Service: 1
t Lara
The line went by fast & tipped in gratitude.🙂
Juan Granados
This is the only business I’ve ever visited where every visit is a screw up. I’ve been there 4 times total since they opened for this reason. Missing items is a common occurrence even when you’re the only person in the lobby. Consider going 7 minutes further north on western and you’ll find a Dunkin on archer with employees who know what they’re doing. Whoever owns this location needs to do a better job hiring.
Atmosphere: 1
Food: 1
Service: 1
Lory Figueroa
Great staff
Atmosphere: 5
Food: 5
Service: 5
Josefina Flores
Wow! No type of customer service was provided!! Also no bathrooms for the customers?!!! Bad service!!!
Atmosphere: 1
Food: 1
Service: 1
Mimo G
They'll give you your hot sandwiches cold in the middle.
Tracy B Fair
Clean, organized and fast service
Atmosphere: 4
Food: 3
Service: 5
Daniel Orozco
Good deals if you like coffee and donuts.
Uunometra !!
The food was cold and nasty went back to get fresh food and they thought it was coo to reheat the cold nasty food, I demanded a refund they conveniences me to get it remade the second batch was even nastier coffee was ok not to mention they didn’t replace my hash browns which was in my bag with the cold food I’ve should’ve know better Judi g from the Indian food videos from they home town
Very disappointed with the customer service and overall experience. I initially planned to order through the drive-thru but decided to go inside to use the restroom first. Right away, I noticed the limited parking and had to park on the street and walk in. When I entered, I asked a barista if I could use the restroom, and she said yes, but then seemed to need confirmation from what appeared to be the manager. The manager refused to unlock the restroom, so I asked why. Instead of simply answering, she asked if I was planning to make a purchase, which I found offensive since I had never been asked that at other locations. I explained that I did intend to buy something, but after using the restroom, I decided I’d rather spend my money where customers are treated with basic respect. As I was leaving, the manager yelled after me, demanding to know if I was still going to make a purchase. At that point, due to her attitude, I firmly said no and walked out.
Atmosphere: 1
Food: 1
Service: 1
JovialMantis
Charged me 20$ for a box of donuts that never arrived
Jose
It's a dunkin donuts and yet they don't accept the promos on the app. Took my money but did not honor a promo. At least post a sign you don't accept promos from the app. Will not visit ever again.
Omar Cruz
Really bad experience here. There’s no one at the counter, had to wait 20 for someone to take my order and another 20 for a cup of coffee and a donut. Trash service.
Atmosphere: 1
Food: 1
Service: 1
Eric Alm
There was a special for the coffee, hash browns, and sandwich at $6. I said that I didn’t want the hash browns.
Got to the drive thru window and the price jumped to $10.45 bc I didn’t get the meal- w the hash browns.
Why not do do a favor for the regular customer - charge $6 and hold the hash browns?
I want to share my concerns about my recent experience with customer service at this location. I ordered an iced cookie butter cloud latte, but received a hot version instead. When I pointed out the mistake, I noticed the cashier expressed frustration to her coworker. As a result, I ended up with a plain latte instead of my original order.
I believe staff must manage such situations with professionalism to ensure customer satisfaction, especially since customers are paying for their food and drinks.
Good food but terrible customer service. The girls from the morning shift always get my orders wrong and they’re always missing items. I’ve easily been charged over a $100 in items I never got. Do they do it on purpose? idk but it makes you wonder…
Atmosphere: 3
Food: 5
Service: 1
The line went by fast & tipped in gratitude.🙂
This is the only business I’ve ever visited where every visit is a screw up. I’ve been there 4 times total since they opened for this reason. Missing items is a common occurrence even when you’re the only person in the lobby. Consider going 7 minutes further north on western and you’ll find a Dunkin on archer with employees who know what they’re doing. Whoever owns this location needs to do a better job hiring.
Atmosphere: 1
Food: 1
Service: 1
Great staff
Atmosphere: 5
Food: 5
Service: 5
Wow! No type of customer service was provided!! Also no bathrooms for the customers?!!! Bad service!!!
Atmosphere: 1
Food: 1
Service: 1
They'll give you your hot sandwiches cold in the middle.
Clean, organized and fast service
Atmosphere: 4
Food: 3
Service: 5
Good deals if you like coffee and donuts.
The food was cold and nasty went back to get fresh food and they thought it was coo to reheat the cold nasty food, I demanded a refund they conveniences me to get it remade the second batch was even nastier coffee was ok not to mention they didn’t replace my hash browns which was in my bag with the cold food I’ve should’ve know better Judi g from the Indian food videos from they home town
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Very disappointed with the customer service and overall experience. I initially planned to order through the drive-thru but decided to go inside to use the restroom first. Right away, I noticed the limited parking and had to park on the street and walk in. When I entered, I asked a barista if I could use the restroom, and she said yes, but then seemed to need confirmation from what appeared to be the manager. The manager refused to unlock the restroom, so I asked why. Instead of simply answering, she asked if I was planning to make a purchase, which I found offensive since I had never been asked that at other locations. I explained that I did intend to buy something, but after using the restroom, I decided I’d rather spend my money where customers are treated with basic respect. As I was leaving, the manager yelled after me, demanding to know if I was still going to make a purchase. At that point, due to her attitude, I firmly said no and walked out.
Atmosphere: 1
Food: 1
Service: 1
Charged me 20$ for a box of donuts that never arrived
It's a dunkin donuts and yet they don't accept the promos on the app. Took my money but did not honor a promo. At least post a sign you don't accept promos from the app. Will not visit ever again.
Really bad experience here. There’s no one at the counter, had to wait 20 for someone to take my order and another 20 for a cup of coffee and a donut. Trash service.
Atmosphere: 1
Food: 1
Service: 1
There was a special for the coffee, hash browns, and sandwich at $6. I said that I didn’t want the hash browns.
Got to the drive thru window and the price jumped to $10.45 bc I didn’t get the meal- w the hash browns.
Why not do do a favor for the regular customer - charge $6 and hold the hash browns?
I’ll never come back.
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