Came here to get 2 cups of ice was charged five dollars one of the cups cracked within a minute I came right back in and the gentleman before I can even say what I needed told me no I had to go back-and-forth with him just to get another cup in which he tried to charge me. He was rude and I feel like because of my race, I was discriminated against if this was a different race or if this Dunkin’ Donuts was in a different area they would not be as rude as they are. I come in here almost every other day and I spent five dollars but after this incident I will not be patronizing
john taylor
I got a $6 meal Deal got charged 0.79 for less ice . Whipped Cream 0.99 . 1 Md ice Original $3.69 Total $8.50
Andre Hudson
The service here is poor. Because there is a language and cultural barrier with the employees they are rude and got upset when explaining my order. The guy could barely speak any English. He also wasn't familiar with Dunkins menu that is posted.
Nicole Anderson
I went today to get a breakfast sandwich, hash browns, and a refresher on my way to work. I ordered a bacon & cheese no egg bagel sandwich and requested no ice in my drink. Upon receiving my drink there was ice but I let it go since it wasn’t reflected on the receipt however I noticed that I was completely missing my hash browns and there was egg on my sandwich. I went inside to rectify the situation, however the cashier looked at my receipt and took the bag with the sandwich, threw a bag of hash browns inside and handed me back the bag with the same sandwich inside. He proceeded to have an attitude towards me when I pointed out that it contained the same sandwich inside.
Sharee Barron
What I ordered vs what they gave me The coffee and apple juice was right and the glazed donut
Tesha
This is the worst dunkin ever! They always mess up your order and then try to force you to call corporate to get your money back. Always check your orders because they will give you what the want you to have instead of what you ordered!!! This Arab man in there is the worst along with the older Mexican lady! They do not listen and they over talk you and have they have terrible customer service and communication skills!!!!
J.B. Touch Service LLC
Yesterday, I purchased a medium hot caramel coffee from this location. When I got to work, I realized that there was no caramel in this coffee. It was plain black coffee. With that being said, I had to modify my own coffee at work, which I should not have when I purchased for a hot caramel coffee. I then returned the following day asking for accommodations for their error. They did not want to provide me a hot medium caramel coffee because the lady was having an attitude problem and the other staff members there were having attitude problems and being racist and also very rude and ignorant. I then asked for a manager's phone number. The staff ignored me for approximately 15 minutes because they realized that I was not going nowhere. So then they gave me a fake number to a manager who happened to be the ex-boyfriend to one of the staff workers that worked there in the morning. The young Hispanic lady with glasses at the drive-thru window. Horrible, horrible service. The lady who so-called was the manager of the staff there, bad, horrible attitude. I had to call corporate to get a reimbursement through an app which they could have just gave me my cup of coffee this morning. Horrible. Do not go to that Dunkin Donuts.
Sharon Walton
Went for two of the $6 Dunkin Deals. The meals came in two separate boxes. Because I had two orders which is a lot to carry, I asked for a bag. The cashier informed me they only had the donut bags, which I accepted to receive. She then turned to who I would guess to be a manager, and told them I wanted a bag. This person tells me I can’t have one because the deals come in a carton. I told them I can’t carry all this along with my other items, so can I please have a bag, they again refused. I asked to speak to a manager, the same person replied, I can’t have one, so I assumed this is the manager. Really, they won’t even give me something as simple as a bag and I made two purchases. I will never patronize this location again and let everyone I know, and put it on social media to not spend their money at this location!!!!! #ourdollarsmatter
Naomi Lucas
I had the most awful encounter with one of your employees she was very very rude not only was she rude but I felt racially profiling
BONILLA1958
Stop by to get a quick breakfast (drive thru), medium coffee and a bagel(butter on it). They don't put butter in your bagel , just on the side. You normally use the drive-thru window because you are in a hurry. I don't think you have that extra time to park and spread the butter in your bagel when you are on the go.
The current promo is $6.00 bacon,egg, and cheese SANDWICH, hash brown, and medium coffee. The rude cashier screamed through the speaker that it had to be a bagel sandwich like the picture. I told him that every other location honors it. Will never go there again so sad all these franchise owners are rude and don't respect the community their business is located in
Michael Fugate
Shop local and don't look back. Places like this Dunkin Donuts give business a bad reputation
Atmosphere: 1
Food: 1
Service: 1
Serenity 227
I had stopped going to this location but gave a second go around as to things changing. Should have never returned. Sandwich cold and cold coffee full of coffee grind at bottom of cup with no sugar. Cashier rude and sure you get your food quickly, but incorrectly. Want to get an incorrect order, not care how your being treated and throw away money by all means go to this location.This time I will definitely not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Gina Hill
Went today to get the $6 meal and requested for my sandwich to be on a croissant and the manager said that it has to only be on a bagel which is a lie because I get this meal everyday since the promotion. I went to the dunkin down the street from them and requested the same thing and was gladly served what I ordered. Learn your terms and conditions please and thank you.
L Smith
There are no words. These are the rudest people I have ever met. The customer service is horrific. They talk down to their customers. They get the order wrong. I tried it a couple of times, just to see if it was me Nope! AWFUL!!! Then when you call to complain, they put different people on the phone and say that it is not them, it is the DD on 87th and King Drive like you are not intelligent enough to know where you called and went. Unbelievable and won't be returning.
Came here to get 2 cups of ice was charged five dollars one of the cups cracked within a minute I came right back in and the gentleman before I can even say what I needed told me no I had to go back-and-forth with him just to get another cup in which he tried to charge me. He was rude and I feel like because of my race, I was discriminated against if this was a different race or if this Dunkin’ Donuts was in a different area they would not be as rude as they are. I come in here almost every other day and I spent five dollars but after this incident I will not be patronizing
I got a $6 meal Deal got charged 0.79 for less ice .
Whipped Cream 0.99 .
1 Md ice Original $3.69
Total $8.50
The service here is poor. Because there is a language and cultural barrier with the employees they are rude and got upset when explaining my order. The guy could barely speak any English. He also wasn't familiar with Dunkins menu that is posted.
I went today to get a breakfast sandwich, hash browns, and a refresher on my way to work. I ordered a bacon & cheese no egg bagel sandwich and requested no ice in my drink. Upon receiving my drink there was ice but I let it go since it wasn’t reflected on the receipt however I noticed that I was completely missing my hash browns and there was egg on my sandwich. I went inside to rectify the situation, however the cashier looked at my receipt and took the bag with the sandwich, threw a bag of hash browns inside and handed me back the bag with the same sandwich inside. He proceeded to have an attitude towards me when I pointed out that it contained the same sandwich inside.
What I ordered vs what they gave me
The coffee and apple juice was right and the glazed donut
This is the worst dunkin ever! They always mess up your order and then try to force you to call corporate to get your money back. Always check your orders because they will give you what the want you to have instead of what you ordered!!! This Arab man in there is the worst along with the older Mexican lady! They do not listen and they over talk you and have they have terrible customer service and communication skills!!!!
Yesterday, I purchased a medium hot caramel coffee from this location. When I got to work, I realized that there was no caramel in this coffee. It was plain black coffee. With that being said, I had to modify my own coffee at work, which I should not have when I purchased for a hot caramel coffee. I then returned the following day asking for accommodations for their error. They did not want to provide me a hot medium caramel coffee because the lady was having an attitude problem and the other staff members there were having attitude problems and being racist and also very rude and ignorant. I then asked for a manager's phone number. The staff ignored me for approximately 15 minutes because they realized that I was not going nowhere. So then they gave me a fake number to a manager who happened to be the ex-boyfriend to one of the staff workers that worked there in the morning. The young Hispanic lady with glasses at the drive-thru window. Horrible, horrible service. The lady who so-called was the manager of the staff there, bad, horrible attitude. I had to call corporate to get a reimbursement through an app which they could have just gave me my cup of coffee this morning. Horrible. Do not go to that Dunkin Donuts.
Went for two of the $6 Dunkin Deals. The meals came in two separate boxes. Because I had two orders which is a lot to carry, I asked for a bag. The cashier informed me they only had the donut bags, which I accepted to receive. She then turned to who I would guess to be a manager, and told them I wanted a bag. This person tells me I can’t have one because the deals come in a carton. I told them I can’t carry all this along with my other items, so can I please have a bag, they again refused. I asked to speak to a manager, the same person replied, I can’t have one, so I assumed this is the manager. Really, they won’t even give me something as simple as a bag and I made two purchases. I will never patronize this location again and let everyone I know, and put it on social media to not spend their money at this location!!!!! #ourdollarsmatter
I had the most awful encounter with one of your employees she was very very rude not only was she rude but I felt racially profiling
Stop by to get a quick breakfast (drive thru), medium coffee and a bagel(butter on it). They don't put butter in your bagel , just on the side.
You normally use the drive-thru window because you are in a hurry.
I don't think you have that extra time to park and spread the butter in your bagel when you are on the go.
Restaurantji Recommends
The current promo is $6.00 bacon,egg, and cheese SANDWICH, hash brown, and medium coffee. The rude cashier screamed through the speaker that it had to be a bagel sandwich like the picture. I told him that every other location honors it. Will never go there again so sad all these franchise owners are rude and don't respect the community their business is located in
Shop local and don't look back. Places like this Dunkin Donuts give business a bad reputation
Atmosphere: 1
Food: 1
Service: 1
I had stopped going to this location but gave a second go around as to things changing. Should have never returned. Sandwich cold and cold coffee full of coffee grind at bottom of cup with no sugar. Cashier rude and sure you get your food quickly, but incorrectly. Want to get an incorrect order, not care how your being treated and throw away money by all means go to this location.This time I will definitely not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Went today to get the $6 meal and requested for my sandwich to be on a croissant and the manager said that it has to only be on a bagel which is a lie because I get this meal everyday since the promotion. I went to the dunkin down the street from them and requested the same thing and was gladly served what I ordered. Learn your terms and conditions please and thank you.
There are no words. These are the rudest people I have ever met. The customer service is horrific. They talk down to their customers. They get the order wrong. I tried it a couple of times, just to see if it was me
Nope! AWFUL!!! Then when you call to complain, they put different people on the phone and say that it is not them, it is the DD on 87th and King Drive like you are not intelligent enough to know where you called and went. Unbelievable and won't be returning.
Atmosphere: 1
Food: 2
Service: 1
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