Dunkin'

2035 N Pulaski Rd, Chicago
(773) 697-3233

Recent Reviews

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Jenn D

Starting off with horrible service. Their quality in coffee making is just zero stars. NO OTHER and I mean No Other Dunkin are cheap on coffee making plus their service. This Dunkin just needs a whole turnover of new staff and new manager !
The only Dunkin where they never fill up your drink to the top for what you’re paying for ! I haven’t even sipped on my matcha and this is how it looked like when they served it to me. This was the third chance I gave them and that’s it, it was time for an honest review. PLEASE, Don’t order your coffee here !!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Dalia Gonzalez

Is this Dunkin a 24 hrs? The doors where close at 8:25PM today January 29, 2026.

Not a Person No legal fiction

Everything taste very old like is over the due dates. The coffee is not tasty at all and very messy not great at tax exempt either need to step up with the flavors is not handed with care. Very poor customer service the quality on the preparation is very unpleasant.

Atmosphere: 1

Food: 1

Service: 1

Akemy Hernandez

I always go to this Dunkin and I always have issues with the man in charge of the night shift. I got there at 9 clearly the sign says they close at 10 and he refused to serve. I dont know if its an issue with women but my husband has literally been here and never had an issue its always when I come alone. I have been to this dunkin with my father no issues. I am beyond outraged.

Atmosphere: 1

Food: 1

Service: 1

Paul Erdmann

Worst experience at a Dunkin Donuts I’ve ever had. 2:30 shift on 12/28. They didn’t make my order, made it in the spot and got everything incorrect. On top of that they were extremely rude. Horrible experience

Atmosphere: 1

Food: 1

Service: 1

Jose Diaz

Work can’t seem to understand how to do multiple orders thru the drive thru. Understandable however no reason to be rude

Atmosphere: 1

Service: 1

M Landa

Donuts are my happy place.

Atmosphere: 5

Food: 5

Service: 5

Kerry Janssen

The people working at 1pm on 12/14/25 are very rude. Part of my order was missing and he was yelling at me to get out of the way in the drive through. I tried to tell him things were missing. Had to show him the receipt. Shoved my food at me. Then the order was incorrect. These people should not be in customer service

Daphne Jimenez

NOT 24 HOURS ! They wanted to deny service at only 7.30 pm?? it says 24 hours online ?? the door sticker says closes at 10pm and he was so nasty about it saying it was closed. Not nice at all. Bad service, rude customer service. All i wanted was a hot coffee man.

Atmosphere: 1

Food: 1

Service: 1

Tim Granzow

The service at this Dunkin Donuts is downright awful. I went here at 6:16pm on Saturday, November 22, 2025 to grab an order I had placed on the mobile app a few minutes prior, only to find that the doors were locked. Walk in hours on the app say that there are from 5:00am to 8:00pm. I tried to call the location to no avail as well as go up to the drive thru window, only to be ignored by the guy who was handling the drive thru window. This place is terrible and it needs to be shut down. I’ll never patronize this location again.

Atmosphere: 1

Service: 1

Johnny Alvarez

LMFAO The Old Indian guy in the late shift skimped me outta 14 munchkins from my 50ct Halloween bucket. I called the restaurant to let him know. He screamed he put 50 3 times before hanging up on me

Elizabeth Urgilez

The afternoon shift people don’t know what they’re doing! They don’t know how to make a coffee. I’ve ordered my iced coffee there 3 times already and those 3 times they always messed it up, it’s like they’re rushing on making it or just don’t care to read how someone wants their coffee. After my 3rd time I finally called and mentioned how this is the 3rd time they mess my iced coffee up! I’ve worked at Dunkin before so i know its not that hard to push the button for the amount of cream and sugar someone wants along with the pumps of caramel syrup. They need to retrain their 2nd shift or something.

Food: 1

Service: 1

Yesenia Correa

Always get the same thing drinks are always 👌

Atmosphere: 4

Food: 4

Service: 4

Dalia Gutierrez

The male taking the orders was extremely rude. Kept yelling asking what was the order. We told them multiple times. They still gave us the wrong drink on the drive thru window. And they tried to avoid us when we tried getting them to fix the drink. N they just kept yelling in their language

Atmosphere: 1

Food: 1

Service: 1

Ross

These workers need some serious customer service skills. Every time I come here, all of the workers are extremely rude. I usually go through the drive-thru, and the guy is always short with me and just throws the food at me when it's ready. He doesn't say thank you, have a good day, or anything. I'm not expecting flowers with my order, but they all act like they hate everyone.

Atmosphere: 1

Service: 1

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