Dunkin'
1575 S Michigan Ave, Chicago
(312) 447-0951
Recent Reviews
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Everything was good
The young Indian girl needs some talking to cause her fake smile and poor attitude towards certain customers is appalling. The manager is active on things when involved cause I have been here like 4-6x and she always has this negative energy especially when trying to use the app. I don’t have to rush my order just because you guys like the get in get out vibes😒
The manager assisted us nicely with an app reward and he was nice but the girl will look at you funny and give her co-workers a look cause you said you don’t want to make a donation or ask her for assistance with your Dunkin app
And today 11/1/24 the Spanish short lady had nasty attitude with me cause she was bagging and exact order like mine just because a police offer was right infront of us and I had to check her like because you SEE HIM?! And then another customer there also said the same thing that they always have attitude
The only positive review I have is of the tall Indian guy making the food. He’s efficient for the times I have patronized them and it’s not just my order.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Good munchkins. Cashier was friendly
Atmosphere: 5
Food: 5
Service: 5
Asked how the free drinks for a week promotion work & the employee said they didn't know because they didn't use the app. Like who says that to customers. So I asked for a manager and she wasn't there. Please educate your employees to know how your system works.
Atmosphere: 1
Food: 3
Service: 1
Whole staff needs to be changed out,
They give a gas station vibe when you walk in and bad hygiene, dirt under nails, no gloves, GROSS! No more chances for this place!
The cashier guy, so rude and bad customer service . Could be better.
Service: 1
Horrible service and attitude especially when asked to make an order as requested. Will never go to this location again!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service, from the only Latina who was on the morning shift, horrible, I will not return to that Dunkin'.
I enjoyed the coffee
Atmosphere: 5
Food: 5
Service: 5
Coffee wasn't hot after made twice
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Coffee wasn't hot after made twice
Atmosphere: 2
Food: 1
Service: 2
Good coffee great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coolatta, Caramel Iced Macchiato
No gloves used to make my wrap as I watched , which I thought was weird. Lacking incredibly in customer service !!
Atmosphere: 1
Food: 2
Service: 1
The person serving the people has a problem with his attitude.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Donuts
The cashier is at this Dunkin is rude and he doesn't have any customer service skills...I was waiting in line to get coffee another customer walked in and held his finger up the cashier took this man first even though I was waiting inside to be service... He rudely told me the guy was first and took him... He needs customer service training and he said he is the Manager.... A manager like him needs to be demoted to be retrained I will never come to this location AGAIN
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