My go to for DD when I'm around there, the crew is great as well
Atmosphere: 5
Food: 5
Service: 5
John Friend
Great place to grab coffee, donuts and a grilled cheese sandwich. I’m loving Dunkin’. Lol.
Atmosphere: 5
Food: 5
Service: 5
Zoë Erickson
The only nice thing I can say about this place is that it was at least clean. I ordered on the app and went in to pick up my order, I didn’t see my name at the order counter so I went to the register and I told them I had an order for pick up. The guy working the front snapped at me and said how am I supposed to know and pointed to the pick up counter. I explained I didn’t see my order so I was wondering if it was working or if there was a wait as the app doesn’t update your order status. He again pointed to the pick up counter and was like idk, just go look! Online order pick up is over there.
My order was in fact over there, I just looked over it the first time but I wasn’t rude when I walked up to the counter so the attitude I was met with was very frustrating. I also picked up my food maybe 10 minutes after I ordered it and when I picked it up, it was cold already so idk how that even happens.
I never write reviews but I was honestly shocked with the attitude i was met with. I work in the service industry so I know people can be frustrating at times but I literally just asked a simple question…
Atmosphere: 1
Food: 2
Service: 1
Adi Malik
My girlfriend ordered a drink at this location. They gave her the wrong drink, with the wrong milk and wrong sweetener and refused to correct the mistake. The employee was extremely rude to her. Embarrassing and horrible way to treat customers. Do not go here!!
Atmosphere: 1
Food: 1
Service: 1
Stephen Reginald
I love Dunkin' Donuts. Coffee is always fresh
Atmosphere: 4
Food: 4
Service: 5
Sohail Khan
5/5 truly amazing service and they always go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Dhyey Patel
Fast and accurate delivery! Best Dunkin in America. Love the cashier, sweet and smart!!
Atmosphere: 5
Food: 5
Service: 5
Ramilaben Gandhi
Love this dunkin! Employees know what they are doing, order is always correct, and all of them are pretty quick. Idk why people are writing such bad reviews. As someone who has worked in customer service all I can say is ignore the negative reviews. Most of the times customers don't even know what they want. I love this dunkin and will continue coming here every day😄
Atmosphere: 5
Food: 5
Service: 5
Sarvil Patel
Cashier is very cute and friendly (the short Indian lady) food was 10/10, this dunkin does what they are supposed to fast service and great quality
Atmosphere: 5
Food: 5
Service: 5
Apisara Emsrikul
The staff at this Dunkin’ location are extremely unhelpful and unfriendly. The woman (looks Indian) at the counter always seems annoyed and gives attitude whenever I ask a question. The male staff at the front doesn’t seem to know anything either. I asked something simple and he couldn’t answer. Overall, very poor customer service.
very tasty breakfasts, as a regular customer I also want to mention the coffee, my cappuccino is delicious) thank you =)
Atmosphere: 5
Food: 5
Service: 5
Eddie Moreno
Wifi free and strong. Careful at night in area.
Atmosphere: 5
Yutrice McPherson (sunny von trice)
I understand morning rushes are busy but the lack of accountability and niceness is terrible at this location always rude they will make a mistake and look at you like it's your fault doesn't matter how nice you are to them they're rude.
Atmosphere: 1
Food: 4
Service: 1
Chave
I’ve been to this Dunkin’ location twice now, and both times the attitude from the staff especially the person at the register has been unwelcoming and rude. Today was the final straw. I ordered a regular coffee, and literally 5 seconds later I asked if I could change it to a decaf. The cashier told me no, that I’d have to pay again for a new coffee. Seriously?
Every other Dunkin’ or even Starbucks I’ve been to is more accommodating and polite. It’s a simple request, and I wasn’t asking for anything unreasonable. Instead, I was met with attitude and zero willingness to help.
This location has consistently bad service, and it’s clear customer satisfaction is not a priority here. I won’t be returning and I suggest others to not come to this location Also the coffee was 1/10
Olivia Taylor
I went to the store at 1575 S Michigan Ave, Chicago, IL 60605 at around 8:50 AM on Friday June 27, 2025. I ordered eight donuts and the mint chocolate chip latte, but the person taking my order thought that I ordered coffee. I corrected it, but the worker was absolutely unfriendly and rude. She was not a very nice person to me and as a result, I ended up asking for a refund for The drink that I ordered, which ended up being the coffee, whereas I asked for a latte. I am leaving a review online, because I wonder if this type of unfriendliness is geared towards others. And I don’t think that it is right.
My go to for DD when I'm around there, the crew is great as well
Atmosphere: 5
Food: 5
Service: 5
Great place to grab coffee, donuts and a grilled cheese sandwich. I’m loving Dunkin’. Lol.
Atmosphere: 5
Food: 5
Service: 5
The only nice thing I can say about this place is that it was at least clean. I ordered on the app and went in to pick up my order, I didn’t see my name at the order counter so I went to the register and I told them I had an order for pick up. The guy working the front snapped at me and said how am I supposed to know and pointed to the pick up counter. I explained I didn’t see my order so I was wondering if it was working or if there was a wait as the app doesn’t update your order status. He again pointed to the pick up counter and was like idk, just go look! Online order pick up is over there.
My order was in fact over there, I just looked over it the first time but I wasn’t rude when I walked up to the counter so the attitude I was met with was very frustrating. I also picked up my food maybe 10 minutes after I ordered it and when I picked it up, it was cold already so idk how that even happens.
I never write reviews but I was honestly shocked with the attitude i was met with. I work in the service industry so I know people can be frustrating at times but I literally just asked a simple question…
Atmosphere: 1
Food: 2
Service: 1
My girlfriend ordered a drink at this location. They gave her the wrong drink, with the wrong milk and wrong sweetener and refused to correct the mistake. The employee was extremely rude to her. Embarrassing and horrible way to treat customers. Do not go here!!
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin' Donuts. Coffee is always fresh
Atmosphere: 4
Food: 4
Service: 5
5/5 truly amazing service and they always go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Fast and accurate delivery! Best Dunkin in America. Love the cashier, sweet and smart!!
Atmosphere: 5
Food: 5
Service: 5
Love this dunkin! Employees know what they are doing, order is always correct, and all of them are pretty quick. Idk why people are writing such bad reviews. As someone who has worked in customer service all I can say is ignore the negative reviews. Most of the times customers don't even know what they want. I love this dunkin and will continue coming here every day😄
Atmosphere: 5
Food: 5
Service: 5
Cashier is very cute and friendly (the short Indian lady) food was 10/10, this dunkin does what they are supposed to fast service and great quality
Atmosphere: 5
Food: 5
Service: 5
The staff at this Dunkin’ location are extremely unhelpful and unfriendly. The woman (looks Indian) at the counter always seems annoyed and gives attitude whenever I ask a question. The male staff at the front doesn’t seem to know anything either. I asked something simple and he couldn’t answer. Overall, very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
very tasty breakfasts, as a regular customer I also want to mention the coffee, my cappuccino is delicious) thank you =)
Atmosphere: 5
Food: 5
Service: 5
Wifi free and strong. Careful at night in area.
Atmosphere: 5
I understand morning rushes are busy but the lack of accountability and niceness is terrible at this location always rude they will make a mistake and look at you like it's your fault doesn't matter how nice you are to them they're rude.
Atmosphere: 1
Food: 4
Service: 1
I’ve been to this Dunkin’ location twice now, and both times the attitude from the staff especially the person at the register has been unwelcoming and rude. Today was the final straw. I ordered a regular coffee, and literally 5 seconds later I asked if I could change it to a decaf. The cashier told me no, that I’d have to pay again for a new coffee. Seriously?
Every other Dunkin’ or even Starbucks I’ve been to is more accommodating and polite. It’s a simple request, and I wasn’t asking for anything unreasonable. Instead, I was met with attitude and zero willingness to help.
This location has consistently bad service, and it’s clear customer satisfaction is not a priority here. I won’t be returning and I suggest others to not come to this location
Also the coffee was 1/10
I went to the store at 1575 S Michigan Ave, Chicago, IL 60605 at around 8:50 AM on Friday June 27, 2025. I ordered eight donuts and the mint chocolate chip latte, but the person taking my order thought that I ordered coffee. I corrected it, but the worker was absolutely unfriendly and rude. She was not a very nice person to me and as a result, I ended up asking for a refund for The drink that I ordered, which ended up being the coffee, whereas I asked for a latte. I am leaving a review online, because I wonder if this type of unfriendliness is geared towards others. And I don’t think that it is right.
Atmosphere: 1
Food: 4
Service: 1
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