Why in the world on a Saturday would they put 1 person to work and theirs 10 ppl waiting to pick up the orders??? This is crazy!!
Atmosphere: 3
Food: 3
Service: 1
Cheyenne Barber
The employee who was working today was so helpful especially when kids are have a hard time making a decision. Great location, great service
Atmosphere: 5
Food: 5
Service: 5
Charlotte Robers
Really tired of getting watery milk instead of iced coffee. They're not brewing it strong enough and/or adding way too much ice to the cup. I keep giving this place a chance, ordering with less cream to try and make it palatable but it's never improved, I wish I lived closer to a different location.
Atmosphere: 1
Food: 1
Service: 1
Vretta Taylor (Retta)
Love the ice coffee
john sims
Jamie was a real pleasure, great personality
Ileana M
The afternoon employees (guys) are the most rude and unprofessional ever. Their attitude and vibe is really off plus they says they didn’t receive the online order but didn’t even try so see their screen to confirm it, I need to show them my phone, and I placed the order 10 min before I went to the store. This review is not because of this situation I have been there several times before and when that specific guy works is always something with him but his attitude never change.
It was my first time ever trying Dunkin Donuts coffee…yes I know it’s strange. I usually go into the Shell with The Dunkin Donuts with my pup to get a Red Bull. I usually go to Dark Matter or that other one rhyming with far ducks. I just saw a video on a drink that looked like everything I love, so I figured I’d give it a go. I can’t have dairy so I ordered the Brown Sugar Shaken Espresso with Almond Milk. My pup was also offered a pup cup! First of all, the customer service was TOP NOTCH. The two woman that were working this morning will make me come back just for how wonderful & sincere they were. The drink was outta this world! I usually never finish all my coffee. I finished it on my walk AND wanted more! These ladies are what’s missing in customer service nowadays. They were personal, friendly, funny, respectful and caring. Thanks guys for making me (and Fozwell) a life long customer! Starbucks who?
Mary Pence
Every now and then my son would get a hankering for the iced coffee. On one previous occasion, he had an upset stomach within an hour of drinking the coffee, a second time there were pieces of something floating in it (not grounds) and he threw it away. I suggested he NOT go back and waste his money on something that makes him sick or he throws away. On October 21, 2024, he walked to the Dunkin Donuts that is located in the Shell station at 823 Western Avenue in Chicago. He texted me that the coffee tasted weird, then sent this picture. He had finished most of it before getting sick and checking what was in the cup. There were disgusting things floating in it, and here is a picture of what was frozen in several of the ice cubes. I wanted him to go back and ask for a refund, but he was sick and was unable and unwilling to leave the house. I emailed their corporate offices on October 22, providing pictures and details, asking only for a refund, which was $4.00. They responded with "great concern," saying they would pass info and details to the owners of the franchise location. We were told to expect a refund and a call right away. Almost a month has passed, and nothing but crickets. I reached out to corporate 2 more times, and gotten NO response. They clearly don't care about their customers getting sick, or wether the equipment in the restaurants is being thoroughly cleaned until someone gets REALLY sick. Somehow, I doubt my son is the only one. Save your money and your stomach. Make your own coffee.
Parking: Very tight, if any parking. Don't be surprised when you find new dents in your car.
Thank you!!! ? the service is the worst. food in the photo!
Atmosphere: 3
Food: 1
Service: 1
kaela Smith
My first experience was quite upsetting but the manager made sure she reached out to me but every since I been here 3 times this week I was never really a Dunkin girl but baby them refreshers making me cheat on
Atmosphere: 5
Food: 5
Service: 5
Manuel Ayala
Very good case and varieties of tasty donuts And very friendly staff
Why in the world on a Saturday would they put 1 person to work and theirs 10 ppl waiting to pick up the orders??? This is crazy!!
Atmosphere: 3
Food: 3
Service: 1
The employee who was working today was so helpful especially when kids are have a hard time making a decision. Great location, great service
Atmosphere: 5
Food: 5
Service: 5
Really tired of getting watery milk instead of iced coffee. They're not brewing it strong enough and/or adding way too much ice to the cup. I keep giving this place a chance, ordering with less cream to try and make it palatable but it's never improved, I wish I lived closer to a different location.
Atmosphere: 1
Food: 1
Service: 1
Love the ice coffee
Jamie was a real pleasure, great personality
The afternoon employees (guys) are the most rude and unprofessional ever. Their attitude and vibe is really off plus they says they didn’t receive the online order but didn’t even try so see their screen to confirm it, I need to show them my phone, and I placed the order 10 min before I went to the store. This review is not because of this situation I have been there several times before and when that specific guy works is always something with him but his attitude never change.
It's a doughnut
Butter Croissant off the chain.
It was my first time ever trying Dunkin Donuts coffee…yes I know it’s strange. I usually go into the Shell with The Dunkin Donuts with my pup to get a Red Bull. I usually go to Dark Matter or that other one rhyming with far ducks. I just saw a video on a drink that looked like everything I love, so I figured I’d give it a go. I can’t have dairy so I ordered the Brown Sugar Shaken Espresso with Almond Milk. My pup was also offered a pup cup! First of all, the customer service was TOP NOTCH. The two woman that were working this morning will make me come back just for how wonderful & sincere they were. The drink was outta this world! I usually never finish all my coffee. I finished it on my walk AND wanted more! These ladies are what’s missing in customer service nowadays. They were personal, friendly, funny, respectful and caring. Thanks guys for making me
(and Fozwell) a life long customer! Starbucks who?
Every now and then my son would get a hankering for the iced coffee. On one previous occasion, he had an upset stomach within an hour of drinking the coffee, a second time there were pieces of something floating in it (not grounds) and he threw it away. I suggested he NOT go back and waste his money on something that makes him sick or he throws away. On October 21, 2024, he walked to the Dunkin Donuts that is located in the Shell station at 823 Western Avenue in Chicago. He texted me that the coffee tasted weird, then sent this picture. He had finished most of it before getting sick and checking what was in the cup. There were disgusting things floating in it, and here is a picture of what was frozen in several of the ice cubes. I wanted him to go back and ask for a refund, but he was sick and was unable and unwilling to leave the house. I emailed their corporate offices on October 22, providing pictures and details, asking only for a refund, which was $4.00. They responded with "great concern," saying they would pass info and details to the owners of the franchise location. We were told to expect a refund and a call right away. Almost a month has passed, and nothing but crickets. I reached out to corporate 2 more times, and gotten NO response. They clearly don't care about their customers getting sick, or wether the equipment in the restaurants is being thoroughly cleaned until someone gets REALLY sick. Somehow, I doubt my son is the only one. Save your money and your stomach. Make your own coffee.
Parking: Very tight, if any parking. Don't be surprised when you find new dents in your car.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I like Dunkin’s coffee more than Starbucks ☕️
Food: 5
Didn't go here
Thank you!!! ? the service is the worst. food in the photo!
Atmosphere: 3
Food: 1
Service: 1
My first experience was quite upsetting but the manager made sure she reached out to me but every since I been here 3 times this week I was never really a Dunkin girl but baby them refreshers making me cheat on
Atmosphere: 5
Food: 5
Service: 5
Very good case and varieties of tasty donuts
And very friendly staff
Atmosphere: 5
Food: 5
Service: 5
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