I rarely go to this location because every time I do, I usually get weird vibes from the staff. I wanted to use the THANKYOUSPIDEY code for a free Iced Coffee, and it was the closest so I decided to go.
I ordered ahead, while in store, one large iced coffee as well as loaded hash browns. But instead of the page where I receive my receipt, I was prompted to do it again. Thinking that I must’ve not done it right the first time, I did it again and was prompted to the same screen a third time. After checking with my bank, I saw that I was charged twice, I asked the only male staff working today for help. He was perplexed because he saw the charges, saw that I placed it for the right location and saw that they didn’t have my order.
He called over two other female workers who were more crude and less helpful. One lady just went to random widgets on my app (even checked my badges earned?) while the other kept discussing me to her in Spanish and telling her what to say to me. A third female worker who was leaving, also chimed in to them in Spanish, and basically told them that it doesn’t matter if I paid and was charged twice, if I don’t have a receipt then they don’t have to give me anything and left. I asked if she was the manager and they said no. The previous two women basically said they couldn’t help me and to reach out to the app, and that they couldn’t refund me either.
The male worker was the only one who seemed to care to help and saw my situation was unfair. He attempted to call who I believe was the manager, but she was in a meeting. I walked 20mins to get there, waited over half an hour to be told to come back tomorrow with screen shots, and had to walk 20mins back without the free coffee that I came for.
In all I spent over an hour of my morning on something that should have been handled in 15mins tops. Told them I’ll just dispute the charges and they won’t have to worry about me being a customer again. 0/10 WOULD NOT RECOMMEND!!🤢
Atmosphere: 1
Food: 1
Service: 2
Joshua Sinclair
I was hungry and you gave me food. Thirsty, and you gave me drink. God grant you rest.
Bri B
Staff seems nice enough, but every time i come to this location the drink tastes terrible. I only tried it again because its the closest location to me on my commute. After this time i definitely won't be back though. I ordered a latte and it was done in less than a minute and was completely white as if it was nothing but milk. I ordered extra espresso shots to add to it but even that didn't help and tasted like nothing. Maybe the calibrations on the machines are off or something but in each of the 3 times i've gone here they taste nothing like the drinks from other Dunkin locations.
Atmosphere: 4
Food: 1
Service: 4
David Hurley
Was all ready to get a cup of coffee, but they have no public restrooms.
Atmosphere: 1
Service: 1
dani castro
the workers seemed nice but they gave me the most burnt bagel I've ever seen. tried to save it with cream cheese but it was hard as a rock I couldn't even bite into it. I don't normally leave negative reviews but I'm very disappointed they thought it was okay to let something inedible be served. I was the only customer in there at the time, so it's not as if they were too busy to just remake it. I just wanted a bagel man.
Atmosphere: 2
Food: 1
Service: 1
Elisa Sanchez
I have been coming here for years because it’s close to where I live. I know I’m in for a mediocre drink. This Dunkin is one of the worst I have been to in Chicago. I thought with the revamp they were gonna be better. Nope they still burn your food and make your drink terrible. I also wanna add, I paid extra for oat milk cuz I’m lactose intolerant and has little to no oat milk in my iced coffee but everyone else’s drink was almost white from so much milk. Don’t waste your time or money here.
Chris
Need to do a better job in heating up the food products they sell. Let the food cook or customers will get sick
Atmosphere: 1
Food: 1
Service: 1
Sonny Torres
My friends and I are regular customers. We order almost everyday. Eighty percent of the time, the drinks are perfect. However, there are times the drinks taste bad. The last time I went, the cashier Michelle, was incredibly rude. Michelle refused to redo our drinks. As loyal and regular customers, her behavior was inappropriate. I understand it’s frustrating to redo things which is why it is important to do it right the first time, so we won’t be coming back to ask for redos.
I asked to speak to a manager but she refused. I hope this situation does not happen again.
Service: 1
Mathew Lewis
Nice place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Iced Macchiato, Hash Browns, Maple Sugar Bacon Breakfast Sandwich, Apple Cider Donut
Nathalie Saba
I came today at 3pm for a coffee, there was only one guy working and he was taking long , then a young lady came in entering into the cashier machine , she made drinks for herself and her boyfriend she didn’t pay and she got into her car I’ll attached a picture of the car to this note, nobody said anything
Whoever closed on 09/20/2024 honestly sucks, they closed 40minutes before and I had ordered my drink online for pickup.
Don’t trust this location if you want to go around 7 because they won’t be open
Atmosphere: 1
Food: 1
Service: 1
Daniella Sanchez
Service is super fast and nice. They have a parking lot that is accessible. If you're looking for something healthy they have avocado toast .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Malinda Ramirez
They got all my drinks wrong and didn't make it right
Atmosphere: 2
Food: 2
Service: 1
kevin wiese
Lady behind the counter helps the guy behind me before she helps me and then screws the whole order up incompetent woman she should not be working behind the register
Atmosphere: 1
Food: 1
Service: 1
Emmanuel M
I visited Dunkin’ Donuts three times in one week and experienced consistently poor service each time. The drive-through had long lines, especially on weekends when they were short-staffed with new employees and no manager present. The order taker was difficult to understand, I didn't receive a receipt, and my order was incomplete when I left the drive-through. If you go, I suggest you go inside.
I rarely go to this location because every time I do, I usually get weird vibes from the staff. I wanted to use the THANKYOUSPIDEY code for a free Iced Coffee, and it was the closest so I decided to go.
I ordered ahead, while in store, one large iced coffee as well as loaded hash browns. But instead of the page where I receive my receipt, I was prompted to do it again. Thinking that I must’ve not done it right the first time, I did it again and was prompted to the same screen a third time. After checking with my bank, I saw that I was charged twice, I asked the only male staff working today for help. He was perplexed because he saw the charges, saw that I placed it for the right location and saw that they didn’t have my order.
He called over two other female workers who were more crude and less helpful. One lady just went to random widgets on my app (even checked my badges earned?) while the other kept discussing me to her in Spanish and telling her what to say to me. A third female worker who was leaving, also chimed in to them in Spanish, and basically told them that it doesn’t matter if I paid and was charged twice, if I don’t have a receipt then they don’t have to give me anything and left. I asked if she was the manager and they said no. The previous two women basically said they couldn’t help me and to reach out to the app, and that they couldn’t refund me either.
The male worker was the only one who seemed to care to help and saw my situation was unfair. He attempted to call who I believe was the manager, but she was in a meeting. I walked 20mins to get there, waited over half an hour to be told to come back tomorrow with screen shots, and had to walk 20mins back without the free coffee that I came for.
In all I spent over an hour of my morning on something that should have been handled in 15mins tops. Told them I’ll just dispute the charges and they won’t have to worry about me being a customer again. 0/10 WOULD NOT RECOMMEND!!🤢
Atmosphere: 1
Food: 1
Service: 2
I was hungry and you gave me food. Thirsty, and you gave me drink. God grant you rest.
Staff seems nice enough, but every time i come to this location the drink tastes terrible. I only tried it again because its the closest location to me on my commute. After this time i definitely won't be back though. I ordered a latte and it was done in less than a minute and was completely white as if it was nothing but milk. I ordered extra espresso shots to add to it but even that didn't help and tasted like nothing. Maybe the calibrations on the machines are off or something but in each of the 3 times i've gone here they taste nothing like the drinks from other Dunkin locations.
Atmosphere: 4
Food: 1
Service: 4
Was all ready to get a cup of coffee, but they have no public restrooms.
Atmosphere: 1
Service: 1
the workers seemed nice but they gave me the most burnt bagel I've ever seen. tried to save it with cream cheese but it was hard as a rock I couldn't even bite into it. I don't normally leave negative reviews but I'm very disappointed they thought it was okay to let something inedible be served. I was the only customer in there at the time, so it's not as if they were too busy to just remake it. I just wanted a bagel man.
Atmosphere: 2
Food: 1
Service: 1
I have been coming here for years because it’s close to where I live. I know I’m in for a mediocre drink. This Dunkin is one of the worst I have been to in Chicago. I thought with the revamp they were gonna be better. Nope they still burn your food and make your drink terrible. I also wanna add, I paid extra for oat milk cuz I’m lactose intolerant and has little to no oat milk in my iced coffee but everyone else’s drink was almost white from so much milk. Don’t waste your time or money here.
Need to do a better job in heating up the food products they sell. Let the food cook or customers will get sick
Atmosphere: 1
Food: 1
Service: 1
My friends and I are regular customers. We order almost everyday.
Eighty percent of the time, the drinks are perfect. However, there are times the drinks taste bad.
The last time I went, the cashier Michelle, was incredibly rude.
Michelle refused to redo our drinks. As loyal and regular customers, her behavior was inappropriate. I understand it’s frustrating to redo things which is why it is important to do it right the first time, so we won’t be coming back to ask for redos.
I asked to speak to a manager but she refused. I hope this situation does not happen again.
Service: 1
Nice place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Iced Macchiato, Hash Browns, Maple Sugar Bacon Breakfast Sandwich, Apple Cider Donut
I came today at 3pm for a coffee, there was only one guy working and he was taking long , then a young lady came in entering into the cashier machine , she made drinks for herself and her boyfriend she didn’t pay and she got into her car I’ll attached a picture of the car to this note, nobody said anything
Service: 1
Restaurantji Recommends
Whoever closed on 09/20/2024 honestly sucks, they closed 40minutes before and I had ordered my drink online for pickup.
Don’t trust this location if you want to go around 7 because they won’t be open
Atmosphere: 1
Food: 1
Service: 1
Service is super fast and nice. They have a parking lot that is accessible. If you're looking for something healthy they have avocado toast .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
They got all my drinks wrong and didn't make it right
Atmosphere: 2
Food: 2
Service: 1
Lady behind the counter helps the guy behind me before she helps me and then screws the whole order up incompetent woman she should not be working behind the register
Atmosphere: 1
Food: 1
Service: 1
I visited Dunkin’ Donuts three times in one week and experienced consistently poor service each time. The drive-through had long lines, especially on weekends when they were short-staffed with new employees and no manager present. The order taker was difficult to understand, I didn't receive a receipt, and my order was incomplete when I left the drive-through. If you go, I suggest you go inside.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Donuts
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