Employees locked bathroom door and didn't allow patrons to use it claiming it was out of order. City of Chicago requires restaurants with dine in service to have bathrooms available for customers extremely disappointing experience
Atmosphere: 1
Food: 3
Service: 1
Joseph Bramson
The food is solid, coffee usually has a little too much milk. The service has no urgency. Only one of the employees is polite, the other two I have encountered have no interest in doing more than the bare minimum. They play steve harvey radio every morning way too loud. They have gotten my mobile order wrong before. This Dunkin needs new management.
Atmosphere: 1
Food: 3
Service: 1
Sunny K
At 8:30 on a Saturday morning with over 4 customers waiting -there was one employee (everyone else called in sick) there making a tray of breakfast sandwiches with no sense of urgency. No acknowledgment or “I’ll be right with you” Maybe make sandwiches before the store opens or first thing? Showing my frustration the employee was not going to serve me. I apologized for the employees not showing up and that she was there all by herself and she decided I could get a coffee. But there was no fresh coffee made so I had to wait a little longer. Sometimes you just want a quick coffee before you get to your scheduled appt. I wish another coffee store would go in this prime location-Something with decent food too.
* On another occasion there was dirt on my glazed donut holes
Food: 1
Service: 1
Preston Fowler
Used to get coffee here every single morning. Miss it & them!
Atmosphere: 5
Food: 5
Service: 5
Binod Karki
Complaint Regarding Incorrect Order and Unprofessional Behavior at Store
I am writing to express my dissatisfaction with a recent experience at one of your locations. I ordered a medium hot latte using my Dunkin’ Rewards, which was correctly applied and made the drink free. However, I was given a medium hot black coffee instead of the latte I ordered.
I only realized the mistake after leaving the store, so I returned immediately to request the correct item. To my disappointment, the staff—mostly older men and women—responded in a very unprofessional and disrespectful manner. Rather than acknowledging the issue, they raised their voices at me and seemed more interested in dismissing me than resolving the mistake. I felt like they were trying to avoid responsibility without any valid reason.
This is not the level of service I expect from Dunkin’. I kindly ask that you look into this matter and ensure your staff is properly trained in both customer service and order accuracy. I would appreciate a follow-up regarding this issue.
Atmosphere: 1
Food: 1
Service: 1
Matt Wendth
Employees were so nice and helpful this morning!
Service: 5
Meredith Aylward
Terrible service, lady was rude and had no sense of hospitality. I get your taking orders but try smiling and being a little nice to your customers.
This has to be one of the worst locations I’ve ever been to. The “manager” told me I had to wait for her cook to get back from break if I wanted hot food. Seriously? You people are THAT lazy to make a wake up wrap let alone train other employees how to cook? Girl BYE
Atmosphere: 1
Food: 1
Service: 1
Todd Reid
Staff is angry and rude
Atmosphere: 1
Service: 1
Michael Giudice
the best customer service, happy national donut day!
Atmosphere: 5
Food: 5
Service: 5
Marin Chunov
The worst DD i ever been!
Atmosphere: 1
Food: 1
Service: 1
K Kustra
No hand soap in the bathroom. Hence I have serious doubt about the hygiene of the store
Employees locked bathroom door and didn't allow patrons to use it claiming it was out of order. City of Chicago requires restaurants with dine in service to have bathrooms available for customers extremely disappointing experience
Atmosphere: 1
Food: 3
Service: 1
The food is solid, coffee usually has a little too much milk. The service has no urgency. Only one of the employees is polite, the other two I have encountered have no interest in doing more than the bare minimum. They play steve harvey radio every morning way too loud. They have gotten my mobile order wrong before. This Dunkin needs new management.
Atmosphere: 1
Food: 3
Service: 1
At 8:30 on a Saturday morning with over 4 customers waiting -there was one employee (everyone else called in sick) there making a tray of breakfast sandwiches with no sense of urgency. No acknowledgment or “I’ll be right with you” Maybe make sandwiches before the store opens or first thing? Showing my frustration the employee was not going to serve me. I apologized for the employees not showing up and that she was there all by herself and she decided I could get a coffee. But there was no fresh coffee made so I had to wait a little longer. Sometimes you just want a quick coffee before you get to your scheduled appt. I wish another coffee store would go in this prime location-Something with decent food too.
* On another occasion there was dirt on my glazed donut holes
Food: 1
Service: 1
Used to get coffee here every single morning. Miss it & them!
Atmosphere: 5
Food: 5
Service: 5
Complaint Regarding Incorrect Order and Unprofessional Behavior at Store
I am writing to express my dissatisfaction with a recent experience at one of your locations. I ordered a medium hot latte using my Dunkin’ Rewards, which was correctly applied and made the drink free. However, I was given a medium hot black coffee instead of the latte I ordered.
I only realized the mistake after leaving the store, so I returned immediately to request the correct item. To my disappointment, the staff—mostly older men and women—responded in a very unprofessional and disrespectful manner. Rather than acknowledging the issue, they raised their voices at me and seemed more interested in dismissing me than resolving the mistake. I felt like they were trying to avoid responsibility without any valid reason.
This is not the level of service I expect from Dunkin’. I kindly ask that you look into this matter and ensure your staff is properly trained in both customer service and order accuracy. I would appreciate a follow-up regarding this issue.
Atmosphere: 1
Food: 1
Service: 1
Employees were so nice and helpful this morning!
Service: 5
Terrible service, lady was rude and had no sense of hospitality. I get your taking orders but try smiling and being a little nice to your customers.
Atmosphere: 2
Food: 3
Service: 1
Very very very rude employees👎🏻
Atmosphere: 1
Food: 1
Service: 1
This is not a good place to be
Atmosphere: 1
Food: 1
Service: 1
Didn’t want to make my bagel and gave me attitude
Restaurantji Recommends
This has to be one of the worst locations I’ve ever been to. The “manager” told me I had to wait for her cook to get back from break if I wanted hot food. Seriously? You people are THAT lazy to make a wake up wrap let alone train other employees how to cook? Girl BYE
Atmosphere: 1
Food: 1
Service: 1
Staff is angry and rude
Atmosphere: 1
Service: 1
the best customer service, happy national donut day!
Atmosphere: 5
Food: 5
Service: 5
The worst DD i ever been!
Atmosphere: 1
Food: 1
Service: 1
No hand soap in the bathroom. Hence I have serious doubt about the hygiene of the store
Atmosphere: 3
Food: 3
Service: 1
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