First time going to Dunkin. Will not be back. Drive through moved quickly. I work in a drive through so I try to order in the easiest way for the person receiving my order, but he did not ring me up for the first food item I ordered. When he didn't say a word to me at the drive through, took my payment, and then walked away, I was confused. When he asked if that was all of my order, I said I didn't get one thing. He straight up said I didn't order it. He must have thought I was ordering just the donut, and not both the donut and the toast, but regardless, he rolled his eyes at me. I was over apologetic and offered to go back around the drive through to help his times, but he told me to park, which was fine. I'm just baffled at the lack of questions, just rushing me and getting me out of the line.
Atmosphere: 2
Food: 1
Service: 1
Angel O'Donnell
My order is always wrong. Forgotten items, incorrect flavoring, burnt coffee, you name it. I swear they take pleasure in ruining your day.
Food: 1
Service: 1
Alexis Lias (LEXY)
I love the shakes they make em thick when you ask and they be fye! Restaurant is clean and cool!
Atmosphere: 5
Food: 5
Service: 5
Esmeralda Martinez
Ordered two cappuccino blasts on the app. The app defaulted the ice cream flavor to their new Trollies ice cream. I explained and showed the crew members making my drink it automatically defaulted and selected the ice cream when ordering. Was told too bad nothing they could do. Contacted customer service and still haven’t heard back from the store.
Case #17257872
Laura I. T
Not a fan of This Dunkin. This store got much smaller and does not appear to be too appealing. I wish this store was more welcoming and that the lighting was brighter. There was only 1 table in the dark corner the other table options were too high. While my single scoop Sunday was messy, it was still delicious. 😋
Atmosphere: 1
Food: 3
Service: 1
Kyle O'Donnell
Lil Dunkin pick me up. Clean. Fast friendly service.
Atmosphere: 4
Food: 4
Service: 4
Giselle Rosado
Messed up on my drink and I asked them nicely if they can remake it and they told me they had to charge me again which I don’t understand because they messed up and employees really rude.
Atmosphere: 1
Food: 1
Service: 1
Mare
Call the store to let them know something about my Ubereats order the girl said they didn’t have anything under my name but on uber eats it clearly states 56th Harlem and “preparing order” tried to call back again and their phone was off the hook. Disappointed
Atmosphere: 1
Food: 1
Service: 1
Marilyn C
Call the store to let them know something about my Ubereats order the girl said they didn’t have anything under my name but on uber eats it clearly states 56th Harlem and “preparing order” tried to call back again and their phone was off the hook. Disappointed
Andrew Saucedo
The drive-through guy did not even understand English.
My daughter and I go to this Dunkin usually in the morning before school/ work and the employees here always gets our coffees correctly! The food and drinks taste fresh compared to other Dunkin’s in the area. The staff atmosphere is always very friendly!
Max D3ss
The food they have is very disgusting. It taste different than other locations. They always burn the food and it is oily .
Suzanne Serrano
Best brown sugar espresso ever anyone has prepared for me :)
Diego Perez
very rude people! they’re a whole family and they will collectively dislike and even hate you for no reason! my friend worked there for some time and they want them to quit very badly!! hostile people will also mess up your drinks on purpose if they don’t like you either!!
First time going to Dunkin. Will not be back. Drive through moved quickly. I work in a drive through so I try to order in the easiest way for the person receiving my order, but he did not ring me up for the first food item I ordered. When he didn't say a word to me at the drive through, took my payment, and then walked away, I was confused. When he asked if that was all of my order, I said I didn't get one thing. He straight up said I didn't order it. He must have thought I was ordering just the donut, and not both the donut and the toast, but regardless, he rolled his eyes at me. I was over apologetic and offered to go back around the drive through to help his times, but he told me to park, which was fine. I'm just baffled at the lack of questions, just rushing me and getting me out of the line.
Atmosphere: 2
Food: 1
Service: 1
My order is always wrong. Forgotten items, incorrect flavoring, burnt coffee, you name it. I swear they take pleasure in ruining your day.
Food: 1
Service: 1
I love the shakes they make em thick when you ask and they be fye! Restaurant is clean and cool!
Atmosphere: 5
Food: 5
Service: 5
Ordered two cappuccino blasts on the app. The app defaulted the ice cream flavor to their new Trollies ice cream. I explained and showed the crew members making my drink it automatically defaulted and selected the ice cream when ordering. Was told too bad nothing they could do. Contacted customer service and still haven’t heard back from the store.
Case #17257872
Not a fan of This Dunkin. This store got much smaller and does not appear to be too appealing. I wish this store was more welcoming and that the lighting was brighter. There was only 1 table in the dark corner the other table options were too high. While my single scoop Sunday was messy, it was still delicious. 😋
Atmosphere: 1
Food: 3
Service: 1
Lil Dunkin pick me up. Clean. Fast friendly service.
Atmosphere: 4
Food: 4
Service: 4
Messed up on my drink and I asked them nicely if they can remake it and they told me they had to charge me again which I don’t understand because they messed up and employees really rude.
Atmosphere: 1
Food: 1
Service: 1
Call the store to let them know something about my Ubereats order the girl said they didn’t have anything under my name but on uber eats it clearly states 56th Harlem and “preparing order” tried to call back again and their phone was off the hook. Disappointed
Atmosphere: 1
Food: 1
Service: 1
Call the store to let them know something about my Ubereats order the girl said they didn’t have anything under my name but on uber eats it clearly states 56th Harlem and “preparing order” tried to call back again and their phone was off the hook. Disappointed
The drive-through guy did not even understand English.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Worst of them all
My daughter and I go to this Dunkin usually in the morning before school/ work and the employees here always gets our coffees correctly! The food and drinks taste fresh compared to other Dunkin’s in the area. The staff atmosphere is always very friendly!
The food they have is very disgusting. It taste different than other locations. They always burn the food and it is oily .
Best brown sugar espresso ever anyone has prepared for me :)
very rude people! they’re a whole family and they will collectively dislike and even hate you for no reason! my friend worked there for some time and they want them to quit very badly!! hostile people will also mess up your drinks on purpose if they don’t like you either!!
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