I've lived in the Scottsdale neighborhood for 20+ years.. so ignoring this situation is not an option for me. From the reviews I got the name of the specific worker who seems to take pleasure in treating paying customers like they owe her something. There is also an older man who also looks like he is very unsatisfied with his job. Feels like every time I go.. I am rushed, yelled at, and given attitude. I have tried calling DD to speak to a supervisor to enlighten him on this matter. If I could give 0 stars I would but even that wont do anything. My food was stale cold, and my coffee was disgusting. The worst part is I could hear that worker (Jessica) screaming at others to hurry up and give me the garbage food I received. I will be taking it back for a full refund. Do NOT go to this DD there is one a bit farther on 89 and Cicero.
Atmosphere: 1
Food: 1
Service: 1
Lu Gu
Food and coffee is ALWAYS bad in this location. They reheat old bagels. Please check your food before driving off….
Atmosphere: 1
Food: 1
Service: 1
Monica Raschke
FINALLY: I don't go to this dunkin often because its bad news bears 99% of the time,but! Writing this review for specifically the younger black girl that works there. Good service, good drinks, she was lovely. Probably the only reason I'll go in there from now on. She made my drink perfect and her customer service was great. In and out with no headache. Wish I caught her name but shes the best.
Atmosphere: 4
Food: 4
Service: 5
Señor Paco
As i was waiting for the bus on 79th two fellow passengers started screaming at your employees, passengers were screaming racist stuff, to go back where they came from! I apologize for those people! People should look at the mirror before making idiotic comments. No other race is better than any other!! Soo sad we have go to be this way!
Omar Robles
Drive thru employee was completely rude and could not answer ANY of my questions without giving straight attitude and displeasure. Not recommended and should be shut down
Atmosphere: 1
Food: 1
Service: 1
Mohamed Alsharif
Slow customer service, I waited long time for order pickup . No one would even look or ask to help.
Sierra Barksdale
The girls working here clearly hate their job. They act like doing anything extra is a burden. I asked to add a drink literally just a drink and was told no. Not food, not something that needs prep. Just quit if you don’t wanna be here. Don’t take it out on the paying customers.
Jaylen Rodriguez
Absolutely horrible customer service. I went this morning and got the WORST experience ever. The girl taking orders, Jessica, was literally yelling at me through the speaker and rushing me before I could even finish. When I pulled up to the window and asked who took my order, she actually had the nerve to say, “Why?”with an attitude. Completely unprofessional. And sadly, this isn’t the first time I’ve dealt with rude staff at this location. Start hiring people who actually know what customer service means not people like “Jessica.”
Never ever stoping here again. This was my usual stop on my way to work.
valerie porter
Always great coffee and friendly.
Atmosphere: 5
Food: 5
Service: 5
Maria F
All my family got food poisoning from the stuffed mini bagels. It wasn't cooked properly, be careful.
Stood at the cash register for 15min without acknowledgement to the point I'm standing here writing this instead of ordering... This has to be a 🤣 joke
I've lived in the Scottsdale neighborhood for 20+ years.. so ignoring this situation is not an option for me. From the reviews I got the name of the specific worker who seems to take pleasure in treating paying customers like they owe her something. There is also an older man who also looks like he is very unsatisfied with his job. Feels like every time I go.. I am rushed, yelled at, and given attitude. I have tried calling DD to speak to a supervisor to enlighten him on this matter. If I could give 0 stars I would but even that wont do anything. My food was stale cold, and my coffee was disgusting. The worst part is I could hear that worker (Jessica) screaming at others to hurry up and give me the garbage food I received. I will be taking it back for a full refund. Do NOT go to this DD there is one a bit farther on 89 and Cicero.
Atmosphere: 1
Food: 1
Service: 1
Food and coffee is ALWAYS bad in this location. They reheat old bagels. Please check your food before driving off….
Atmosphere: 1
Food: 1
Service: 1
FINALLY: I don't go to this dunkin often because its bad news bears 99% of the time,but! Writing this review for specifically the younger black girl that works there. Good service, good drinks, she was lovely. Probably the only reason I'll go in there from now on. She made my drink perfect and her customer service was great. In and out with no headache. Wish I caught her name but shes the best.
Atmosphere: 4
Food: 4
Service: 5
As i was waiting for the bus on 79th two fellow passengers started screaming at your employees, passengers were screaming racist stuff, to go back where they came from! I apologize for those people! People should look at the mirror before making idiotic comments. No other race is better than any other!! Soo sad we have go to be this way!
Drive thru employee was completely rude and could not answer ANY of my questions without giving straight attitude and displeasure. Not recommended and should be shut down
Atmosphere: 1
Food: 1
Service: 1
Slow customer service, I waited long time for order pickup . No one would even look or ask to help.
The girls working here clearly hate their job. They act like doing anything extra is a burden. I asked to add a drink literally just a drink and was told no. Not food, not something that needs prep. Just quit if you don’t wanna be here. Don’t take it out on the paying customers.
Absolutely horrible customer service.
I went this morning and got the WORST experience ever. The girl taking orders, Jessica, was literally yelling at me through the speaker and rushing me before I could even finish. When I pulled up to the window and asked who took my order, she actually had the nerve to say, “Why?”with an attitude. Completely unprofessional. And sadly, this isn’t the first time I’ve dealt with rude staff at this location. Start hiring people who actually know what customer service means not people like “Jessica.”
Never ever stoping here again. This was my usual stop on my way to work.
Always great coffee and friendly.
Atmosphere: 5
Food: 5
Service: 5
All my family got food poisoning from the stuffed mini bagels. It wasn't cooked properly, be careful.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Stood at the cash register for 15min without acknowledgement to the point I'm standing here writing this instead of ordering... This has to be a 🤣 joke
Usually go here at night the service is great
Atmosphere: 5
Food: 5
Service: 5
Decent staff. Convenient location
So good
Good iced caramel coffee
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