I come to this Dunkin location practically every day and get the same cold brew every single time. Never had an issue before. But these past few weeks I’ve been noticing some inconsistency like: wait times going up from waiting like 3 minutes to almost 25 minutes. Fine no big deal I guess I can live with that. But my last two back to back visits the service and the cold brews were absolutely horrible. I order through my mobile app all the time and when I went through the drive thru I received my order tried the cold brew and it was absolutely awful. They put barely any dairy in it, none of my liquid sugar, and the coffee? Was beyond burnt and bitter. I went inside and waited maybe 8 minutes before someone came to help me and asked the employee nicely if she could remake the two drinks for me because they were very burnt and bitter. (Definitely not worth spending $9 for.) She goes to remake them and I guess she was annoyed at having to do it again because I hear her commenting loudly about it with her coworkers. Whatever. She gave them back to me with such an attitude and I should’ve just asked for a refund at that point but I took the fixed coffees and left. I go back today and I still mobile order my usual and when we get them just looking at it again I know it’s going to be another bad experience. The cold brew was probably 98% oat milk and maybe a dash of espresso? Didn’t even bother trying to go in to get them fixed just dumped them out and out another $9 for nothing. If they can remember a customer’s name or face why can’t they remember to make a simple cold brew? What’s the point of the measurement lines and recipes then?
Food: 1
Service: 1
Jasmine Castillo
I placed an online order, and just based off the fact that the employee with the red hair just handed us the food, no greeting no glance I already knew what I was in for. Burnt croissant, cold as ice wraps. I get it, it’s early but you’re literally a breakfast place. Take your crap attitude and find a different job if this if the type of customer service and food you’re giving out to people who are paying you their hard earned money while you sit in Dunkin and hand out trash. Never coming back to this location
Atmosphere: 1
Food: 1
Service: 1
Sally Fuller
The ladies in there are on point! Fast service & good coffee.
Atmosphere: 5
Food: 5
Service: 5
Angie Ellington
Love going there depending on who you get to service you other than that good
Atmosphere: 3
Food: 4
Service: 4
Eva Vazquez
I put my review weeks ago i don’t know if they deleted or what but I went with my son like 4 weeks ago i was i waiting for 3-5 min in the drive through after no answer i was like hello her answer was what do you want that is horrible costumer service they need to teach them better how to do their jobs
Atmosphere: 1
Food: 1
Service: 1
Nancy Salgado
Best crew ever. Manager is the best!
Atmosphere: 5
Food: 5
Service: 5
Alexa Martinez
This morning I went for a refill and the young lady with the lip piercings messed up my whole order there was no caramel on my coffee when I specifically asked for ice, caramel, cream and sugar. I asked for a double chocolate donut and she gave me strawberry frosted. I’m not one to write reviews but this really upset me. This coffee tasted so disgusting I had to throw it out.
Atmosphere: 2
Food: 1
Service: 2
John beathea
I love Dunkin's Coffee that French vanilla is so good as for the donuts well their donuts...lol...I rarely get one but they can keep them sandwiches
Atmosphere: 5
Food: 5
Service: 5
Alma Sauseda
Coffee was hot and fresh. Had the strawberry lemon loaf and it was amazing.
Drink was horrible. I couldn’t get a refund or exchange. Service is poor. I been coming here for the past 3 months. I never had a problem here .
Mariana Mendez
URGENT ATTENTION NEEDED FOR ONGOING ISSUES AT KEDZIE LOCATION
I would like to bring to the attention of the managers and owner of the Dunkin' Donuts location at Kedzie, near the USPS offices, a persistent issue that has been affecting customers for several months. As a resident of the area, I frequently visit this establishment every other day to purchase refreshing beverages for myself and my family.
However, for the last few months, the staff has been rejecting both cash and card transactions at the drive-thru and walk-up windows during the hours of 1 PM to 7 PM, citing shift changes as the reason. They have informed customers that while orders placed through the app can be fulfilled, many drinks with various ingredients are often unavailable due to equipment malfunctions.
This situation is particularly frustrating, as I have encountered discrepancies in what can and cannot be made. For instance, while they claim they cannot prepare a Collatta drink, they readily offer a Strawberry Smoothie, both of which are made using a blender. It seems that the staff prioritizes simpler orders for their convenience, rather than accommodating customer requests.
This behavior not only reflects a lack of diligence but also negatively impacts the business by driving away customers who would prefer to make purchases in person rather than through the app. As a regular patron, I have observed a significant number of cars leaving without placing orders, which ultimately affects revenue for the establishment.
I hope this feedback prompts the management to address these ongoing issues and consider implementing changes to improve service quality. Thank you for your attention to this matter.
Jasmine Urquiza
Got a grilled cheese and they gave it to me cold ! And they made my ice coffeee wrong , drive thru line was long they take they time and still get the other wrong
Uriel Rivera
They really nice and asked us to double check if we had anything missing
Luther Miller
I have a Bmw they told me they weren’t able to do the job because it was small Job and it was big enough for them to build a record in the system wouldn’t recommend them
Don't know how to make there own drinks
Atmosphere: 1
Food: 1
Service: 1
I come to this Dunkin location practically every day and get the same cold brew every single time. Never had an issue before. But these past few weeks I’ve been noticing some inconsistency like: wait times going up from waiting like 3 minutes to almost 25 minutes. Fine no big deal I guess I can live with that. But my last two back to back visits the service and the cold brews were absolutely horrible. I order through my mobile app all the time and when I went through the drive thru I received my order tried the cold brew and it was absolutely awful. They put barely any dairy in it, none of my liquid sugar, and the coffee? Was beyond burnt and bitter. I went inside and waited maybe 8 minutes before someone came to help me and asked the employee nicely if she could remake the two drinks for me because they were very burnt and bitter. (Definitely not worth spending $9 for.) She goes to remake them and I guess she was annoyed at having to do it again because I hear her commenting loudly about it with her coworkers. Whatever. She gave them back to me with such an attitude and I should’ve just asked for a refund at that point but I took the fixed coffees and left. I go back today and I still mobile order my usual and when we get them just looking at it again I know it’s going to be another bad experience. The cold brew was probably 98% oat milk and maybe a dash of espresso? Didn’t even bother trying to go in to get them fixed just dumped them out and out another $9 for nothing. If they can remember a customer’s name or face why can’t they remember to make a simple cold brew? What’s the point of the measurement lines and recipes then?
Food: 1
Service: 1
I placed an online order, and just based off the fact that the employee with the red hair just handed us the food, no greeting no glance I already knew what I was in for. Burnt croissant, cold as ice wraps. I get it, it’s early but you’re literally a breakfast place. Take your crap attitude and find a different job if this if the type of customer service and food you’re giving out to people who are paying you their hard earned money while you sit in Dunkin and hand out trash. Never coming back to this location
Atmosphere: 1
Food: 1
Service: 1
The ladies in there are on point! Fast service & good coffee.
Atmosphere: 5
Food: 5
Service: 5
Love going there depending on who you get to service you other than that good
Atmosphere: 3
Food: 4
Service: 4
I put my review weeks ago i don’t know if they deleted or what but I went with my son like 4 weeks ago i was i waiting for 3-5 min in the drive through after no answer i was like hello her answer was what do you want that is horrible costumer service they need to teach them better how to do their jobs
Atmosphere: 1
Food: 1
Service: 1
Best crew ever. Manager is the best!
Atmosphere: 5
Food: 5
Service: 5
This morning I went for a refill and the young lady with the lip piercings messed up my whole order there was no caramel on my coffee when I specifically asked for ice, caramel, cream and sugar. I asked for a double chocolate donut and she gave me strawberry frosted. I’m not one to write reviews but this really upset me. This coffee tasted so disgusting I had to throw it out.
Atmosphere: 2
Food: 1
Service: 2
I love Dunkin's Coffee that French vanilla is so good as for the donuts well their donuts...lol...I rarely get one but they can keep them sandwiches
Atmosphere: 5
Food: 5
Service: 5
Coffee was hot and fresh. Had the strawberry lemon loaf and it was amazing.
Restaurantji Recommends
Drink was horrible. I couldn’t get a refund or exchange. Service is poor. I been coming here for the past 3 months. I never had a problem here .
URGENT ATTENTION NEEDED FOR ONGOING ISSUES AT KEDZIE LOCATION
I would like to bring to the attention of the managers and owner of the Dunkin' Donuts location at Kedzie, near the USPS offices, a persistent issue that has been affecting customers for several months. As a resident of the area, I frequently visit this establishment every other day to purchase refreshing beverages for myself and my family.
However, for the last few months, the staff has been rejecting both cash and card transactions at the drive-thru and walk-up windows during the hours of 1 PM to 7 PM, citing shift changes as the reason. They have informed customers that while orders placed through the app can be fulfilled, many drinks with various ingredients are often unavailable due to equipment malfunctions.
This situation is particularly frustrating, as I have encountered discrepancies in what can and cannot be made. For instance, while they claim they cannot prepare a Collatta drink, they readily offer a Strawberry Smoothie, both of which are made using a blender. It seems that the staff prioritizes simpler orders for their convenience, rather than accommodating customer requests.
This behavior not only reflects a lack of diligence but also negatively impacts the business by driving away customers who would prefer to make purchases in person rather than through the app. As a regular patron, I have observed a significant number of cars leaving without placing orders, which ultimately affects revenue for the establishment.
I hope this feedback prompts the management to address these ongoing issues and consider implementing changes to improve service quality. Thank you for your attention to this matter.
Got a grilled cheese and they gave it to me cold ! And they made my ice coffeee wrong , drive thru line was long they take they time and still get the other wrong
They really nice and asked us to double check if we had anything missing
I have a Bmw they told me they weren’t able to do the job because it was small Job and it was big enough for them to build a record in the system wouldn’t recommend them
Loading...