I love Dunkin's Coffee that French vanilla is so good as for the donuts well their donuts...lol...I rarely get one but they can keep them sandwiches
Alma Sauseda
Coffee was hot and fresh. Had the strawberry lemon loaf and it was amazing.
Juan J
Drink was horrible. I couldn’t get a refund or exchange. Service is poor. I been coming here for the past 3 months. I never had a problem here .
Mariana Mendez
URGENT ATTENTION NEEDED FOR ONGOING ISSUES AT KEDZIE LOCATION
I would like to bring to the attention of the managers and owner of the Dunkin' Donuts location at Kedzie, near the USPS offices, a persistent issue that has been affecting customers for several months. As a resident of the area, I frequently visit this establishment every other day to purchase refreshing beverages for myself and my family.
However, for the last few months, the staff has been rejecting both cash and card transactions at the drive-thru and walk-up windows during the hours of 1 PM to 7 PM, citing shift changes as the reason. They have informed customers that while orders placed through the app can be fulfilled, many drinks with various ingredients are often unavailable due to equipment malfunctions.
This situation is particularly frustrating, as I have encountered discrepancies in what can and cannot be made. For instance, while they claim they cannot prepare a Collatta drink, they readily offer a Strawberry Smoothie, both of which are made using a blender. It seems that the staff prioritizes simpler orders for their convenience, rather than accommodating customer requests.
This behavior not only reflects a lack of diligence but also negatively impacts the business by driving away customers who would prefer to make purchases in person rather than through the app. As a regular patron, I have observed a significant number of cars leaving without placing orders, which ultimately affects revenue for the establishment.
I hope this feedback prompts the management to address these ongoing issues and consider implementing changes to improve service quality. Thank you for your attention to this matter.
Jasmine Urquiza
Got a grilled cheese and they gave it to me cold ! And they made my ice coffeee wrong , drive thru line was long they take they time and still get the other wrong
Uriel Rivera
They really nice and asked us to double check if we had anything missing
Luther Miller
I have a Bmw they told me they weren’t able to do the job because it was small Job and it was big enough for them to build a record in the system wouldn’t recommend them
Levon Peter Muhammad Salah Setyowan Poe
The staff was very receptive to me
Peter John
I don't eat pork 😢 Veronica helped me out she went over and beyond her customer service and patients help me put a an exceptional breakfast together which was a delicious chicken wrap with a delicious and I mean delicious strawberry refresher made with green tea highly recommended by Veronica herself was on point please Dunkin Donuts keep Veronica as your front I'll be back to visit I truly appreciate good customer service Veronica is Phenomenal
Cynthia Cazares
Stephanies service was great, and she was so kind. Me and my clients new favorite Dunkin.
They pretend to not have a key to the restroom. "They lost the key" stood at the service counter for about 5 minutes before I was acknowledged even though no one was in the line. No customer service. Joyless employees. 😢
Jam R.
They always mess up my coffee and the last 2 times I went the hashbrowns were cold.
Atmosphere: 4
Food: 2
Service: 5
Pepper Lit
I make a mobile order so that when I arrive my food is already ready and don’t have to wait. They don’t even start on the order till you get there sometimes even later. What’s the point of ordering ahead. Happened 5 plus times already. I always try to give them the benifit of the doubt but no they just suck.
Atmosphere: 3
Food: 3
Service: 1
Jailyn Lopez
I love the cold coffee 😍 from this place... the best 👏
Food: 5
German Franco
They disrespected me when I'll I was doing is asking a question they couldn't even take my order because there order mechanic wasn't working they then proceed to tell me I have to go back into the line when I was already there because there's cars in back of me(I was the only one there) I pulled up to the window and they started yelling before I could say a word. You can't run a business when you can't even control yourself from yelling at clients worse service I have ever received. I don't recommend anyone to go through that experience.
I love Dunkin's Coffee that French vanilla is so good as for the donuts well their donuts...lol...I rarely get one but they can keep them sandwiches
Coffee was hot and fresh. Had the strawberry lemon loaf and it was amazing.
Drink was horrible. I couldn’t get a refund or exchange. Service is poor. I been coming here for the past 3 months. I never had a problem here .
URGENT ATTENTION NEEDED FOR ONGOING ISSUES AT KEDZIE LOCATION
I would like to bring to the attention of the managers and owner of the Dunkin' Donuts location at Kedzie, near the USPS offices, a persistent issue that has been affecting customers for several months. As a resident of the area, I frequently visit this establishment every other day to purchase refreshing beverages for myself and my family.
However, for the last few months, the staff has been rejecting both cash and card transactions at the drive-thru and walk-up windows during the hours of 1 PM to 7 PM, citing shift changes as the reason. They have informed customers that while orders placed through the app can be fulfilled, many drinks with various ingredients are often unavailable due to equipment malfunctions.
This situation is particularly frustrating, as I have encountered discrepancies in what can and cannot be made. For instance, while they claim they cannot prepare a Collatta drink, they readily offer a Strawberry Smoothie, both of which are made using a blender. It seems that the staff prioritizes simpler orders for their convenience, rather than accommodating customer requests.
This behavior not only reflects a lack of diligence but also negatively impacts the business by driving away customers who would prefer to make purchases in person rather than through the app. As a regular patron, I have observed a significant number of cars leaving without placing orders, which ultimately affects revenue for the establishment.
I hope this feedback prompts the management to address these ongoing issues and consider implementing changes to improve service quality. Thank you for your attention to this matter.
Got a grilled cheese and they gave it to me cold ! And they made my ice coffeee wrong , drive thru line was long they take they time and still get the other wrong
They really nice and asked us to double check if we had anything missing
I have a Bmw they told me they weren’t able to do the job because it was small Job and it was big enough for them to build a record in the system wouldn’t recommend them
The staff was very receptive to me
I don't eat pork 😢 Veronica helped me out she went over and beyond her customer service and patients help me put a an exceptional breakfast together which was a delicious chicken wrap with a delicious and I mean delicious strawberry refresher made with green tea highly recommended by Veronica herself was on point please Dunkin Donuts keep Veronica as your front I'll be back to visit I truly appreciate good customer service Veronica is Phenomenal
Stephanies service was great, and she was so kind. Me and my clients new favorite Dunkin.
Restaurantji Recommends
They pretend to not have a key to the restroom. "They lost the key" stood at the service counter for about 5 minutes before I was acknowledged even though no one was in the line. No customer service. Joyless employees. 😢
They always mess up my coffee and the last 2 times I went the hashbrowns were cold.
Atmosphere: 4
Food: 2
Service: 5
I make a mobile order so that when I arrive my food is already ready and don’t have to wait. They don’t even start on the order till you get there sometimes even later. What’s the point of ordering ahead. Happened 5 plus times already. I always try to give them the benifit of the doubt but no they just suck.
Atmosphere: 3
Food: 3
Service: 1
I love the cold coffee 😍 from this place... the best 👏
Food: 5
They disrespected me when I'll I was doing is asking a question they couldn't even take my order because there order mechanic wasn't working they then proceed to tell me I have to go back into the line when I was already there because there's cars in back of me(I was the only one there) I pulled up to the window and they started yelling before I could say a word. You can't run a business when you can't even control yourself from yelling at clients worse service I have ever received. I don't recommend anyone to go through that experience.
Atmosphere: 1
Food: 1
Service: 1
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