I agree with Kacie Paige, a customer that posted a review for this location about 6 weeks ago. She posted a review about the cashier with no customer service skills coming up to you and saying, "what do you want" with a some attitude i must say. I have gone two days in a row and have gotten the same treatment and to the people behind me when its their turn. I always say if you don't like your job then find something else because its reflecting that she is not happy there.
Atmosphere: 3
Food: 3
Service: 1
Kacie Paige
I wanted to bring to attention a woman ( on the receipt it says Dorenda) who, when I walk up to the register, has said the past two times I've visited the store "What do you want" and tossing my receipt at me (that might have been an accident but I was putting my card away so I went to grab from her and she let go before I could grab it). It was weird because she was very nice to the customer that was in line behind me. Not sure what I did but it makes me not want to come back.
Atmosphere: 3
Food: 5
Service: 1
G Uk
Depending on staff, there is difficulty ordering with delays in receiving food. At times coffee is not full in cup and food is not per the menu specifications.
Atmosphere: 3
Food: 3
Service: 2
Matt D
I wanted to compliment the lone service worker (a young AA man) working on 6/25/24. He greeted everyone kindly, answered questions with patience, and ran the entire place by himself. I didn't think they made customer service people like this anymore- Amazing job.
Atmosphere: 4
Food: 4
Service: 5
Candice Grasser
Thank you for being open at cow milking time. Everything was fresh and hot and your employees made me feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
Jana Bravo
I’ve been here 3 times- 2 out of 3 times- NO DECAF!!! You’re a coffee shop- it’s what you do. The people who work there are nasty and rude as well. Glad we won’t have a reason to be back in this area.
Johnnie Fitz
Toxic working environment. I'll never work for this Dunkin' ever again. I do not recommend.
Atmosphere: 1
Service: 1
Boss King
All I asked for was a French crueller and the short rude young lady had an attitude. I asked how come they don't have any and her response was because we don't. Lady don't treat the customers bad because you deal with customers all the time. This place should be a lot more friendly!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Christine C
The customer in front of me was very kind to the cashier, saying good morning to the cashier, and things like, "Have a nice day." Terla, the cashier, decided to blatantly ignore that. Lady in front of me gets done but is still struggling with her purse so I stand back and allow her time (no one else in line behind me), and Terla decides to snap at me to order from where I was standing around the corner from her register. I waited until I was in front of her regardless because no one was in that much of a hurry. I asked her if they'll have any more chocolate frosted doughnuts, and she said we're out. We did this exchange twice before I had to explain to her, "Yes, I understand you're out right now, but it is 9:30 AM." Are you going to make more soon? "No." So I order something else, and she finishes the exchange by only ever saying my total and then shoving the box of doughnuts into my hands without another word.
I've worked retail many, many years, and I understand it sucks, but it is also what you make of it. I don't write many reviews, but I felt I had to. Terla, you really need to work on your customer service skills if you're going to be front of the shop.
TL;DR - Doughnuts (that I was able to get) were great, I would rate service less than one star if I could.
Atmosphere: 2
Food: 2
Service: 1
Isaiah Drapes
Worked here for a year and four months and I can definitely say DO NOT GO TO THIS LOCATION!The managers at this location do not care about their employees. If you see a short-red haired woman named Olga,REPORT HER IMMEDIATELY.Also without saying names the boy working closing shift is very rude.I’ve been waiting for my W2 form for this year since January…DUNKIN IS CORRUPTED
The customer in front of me was very kind to the cashier, saying good morning to the cashier, and things like, "Have a nice day." Terla, the cashier, decided to blatantly ignore that. Lady in front of me gets done but is still struggling with her purse so I stand back and allow her time (no one else in line behind me), and Terla decides to snap at me to order from where I was standing around the corner from her register.I waited until I was in front of her regardless because no one was in that much of a hurry.I asked her if they'll have any more chocolate frosted doughnuts, and she said we're out. We did this exchange twice before I had to explain to her, "Yes, I understand you're out right now, but it is 9:30 AM." Are you going to make more soon? "No."So I order something else, and she finishes the exchange by only ever saying my total and then shoving the box of doughnuts into my hands without another word.I've worked retail many, many years, and I understand it sucks, but it is also what you make of it. I don't write many reviews, but I felt I had to. Terla, you really need to work on your customer service skills if you're going to be front of the shop.TL;DR - Doughnuts (that I was able to get) were great, I would rate service less than one star if I could.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
Tiffany Mooney
I came in for a smoothie not knowing the Dunkin’ Donuts that’s connected to Baskin Robins are the only one who carried them. The cashier Dorenda had no idea what I was referring to so I googled it and showed him. I then ordered avocado toast NO BACON!! They put bacon on it. I made it clear I don’t eat bacon. The lady rolled her eyes (African American lady) sad it be your own kind. Then I had to wait on my munchkins! They paced all my items on the counter with no bag I asked for a bag. (The African American girl told him no!) Wow!! No bag for avocado toast and munchkins.. after i challenged them she then decided to tell the cashier it was okay to give me a plastic bag,. I’ll never spend a dollar again here! Their custom service is terrible and they have some one on the front line who don’t understand the customers orders..
Atmosphere: 4
Food: 3
Service: 2
Nuevo Projecto - Mujer Ajena
Always fast service! They become customer mind readers - no time wasters! Thank you!
Atmosphere: 5
Food: 4
Service: 5
Henry McDonald
(have gotten coffee here almost every day for ~2 years)on weekdays the service can be a little bit hit or miss, maybe theres a few minutes of waiting about 10% of the time, but they are friendly and its a good atmosphere even if this is the case.on weekends theres a guy who works there who keeps the shop open as a one-man army and is very friendly and makes the coffee right and my drink is ALWAYS ready when hes the one behind the counter.this guy is the john galt of this dunkin location, he produces incredible results for customers. Rand was right! There are those of excellent capability among us, who do great work because they can and because they want to. Extraordinary results yet ordinary compensation— the Randian curse of our times. I also see myself as such a John Galt type figure!
Atmosphere: 5
Food: 5
Service: 5
Natalie Bullock
This location by far has the friendliest staff! They recognize repeat customers and remember your order too. Always friendly and fast service.
I agree with Kacie Paige, a customer that posted a review for this location about 6 weeks ago. She posted a review about the cashier with no customer service skills coming up to you and saying, "what do you want" with a some attitude i must say. I have gone two days in a row and have gotten the same treatment and to the people behind me when its their turn. I always say if you don't like your job then find something else because its reflecting that she is not happy there.
Atmosphere: 3
Food: 3
Service: 1
I wanted to bring to attention a woman ( on the receipt it says Dorenda) who, when I walk up to the register, has said the past two times I've visited the store "What do you want" and tossing my receipt at me (that might have been an accident but I was putting my card away so I went to grab from her and she let go before I could grab it). It was weird because she was very nice to the customer that was in line behind me. Not sure what I did but it makes me not want to come back.
Atmosphere: 3
Food: 5
Service: 1
Depending on staff, there is difficulty ordering with delays in receiving food. At times coffee is not full in cup and food is not per the menu specifications.
Atmosphere: 3
Food: 3
Service: 2
I wanted to compliment the lone service worker (a young AA man) working on 6/25/24. He greeted everyone kindly, answered questions with patience, and ran the entire place by himself. I didn't think they made customer service people like this anymore- Amazing job.
Atmosphere: 4
Food: 4
Service: 5
Thank you for being open at cow milking time. Everything was fresh and hot and your employees made me feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
I’ve been here 3 times- 2 out of 3 times- NO DECAF!!! You’re a coffee shop- it’s what you do. The people who work there are nasty and rude as well. Glad we won’t have a reason to be back in this area.
Toxic working environment. I'll never work for this Dunkin' ever again. I do not recommend.
Atmosphere: 1
Service: 1
All I asked for was a French crueller and the short rude young lady had an attitude. I asked how come they don't have any and her response was because we don't. Lady don't treat the customers bad because you deal with customers all the time. This place should be a lot more friendly!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
The customer in front of me was very kind to the cashier, saying good morning to the cashier, and things like, "Have a nice day." Terla, the cashier, decided to blatantly ignore that. Lady in front of me gets done but is still struggling with her purse so I stand back and allow her time (no one else in line behind me), and Terla decides to snap at me to order from where I was standing around the corner from her register.
I waited until I was in front of her regardless because no one was in that much of a hurry.
I asked her if they'll have any more chocolate frosted doughnuts, and she said we're out. We did this exchange twice before I had to explain to her, "Yes, I understand you're out right now, but it is 9:30 AM." Are you going to make more soon? "No."
So I order something else, and she finishes the exchange by only ever saying my total and then shoving the box of doughnuts into my hands without another word.
I've worked retail many, many years, and I understand it sucks, but it is also what you make of it. I don't write many reviews, but I felt I had to. Terla, you really need to work on your customer service skills if you're going to be front of the shop.
TL;DR - Doughnuts (that I was able to get) were great, I would rate service less than one star if I could.
Atmosphere: 2
Food: 2
Service: 1
Worked here for a year and four months and I can definitely say DO NOT GO TO THIS LOCATION!The managers at this location do not care about their employees. If you see a short-red haired woman named Olga,REPORT HER IMMEDIATELY.Also without saying names the boy working closing shift is very rude.I’ve been waiting for my W2 form for this year since January…DUNKIN IS CORRUPTED
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The customer in front of me was very kind to the cashier, saying good morning to the cashier, and things like, "Have a nice day." Terla, the cashier, decided to blatantly ignore that. Lady in front of me gets done but is still struggling with her purse so I stand back and allow her time (no one else in line behind me), and Terla decides to snap at me to order from where I was standing around the corner from her register.I waited until I was in front of her regardless because no one was in that much of a hurry.I asked her if they'll have any more chocolate frosted doughnuts, and she said we're out. We did this exchange twice before I had to explain to her, "Yes, I understand you're out right now, but it is 9:30 AM." Are you going to make more soon? "No."So I order something else, and she finishes the exchange by only ever saying my total and then shoving the box of doughnuts into my hands without another word.I've worked retail many, many years, and I understand it sucks, but it is also what you make of it. I don't write many reviews, but I felt I had to. Terla, you really need to work on your customer service skills if you're going to be front of the shop.TL;DR - Doughnuts (that I was able to get) were great, I would rate service less than one star if I could.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
I came in for a smoothie not knowing the Dunkin’ Donuts that’s connected to Baskin Robins are the only one who carried them. The cashier Dorenda had no idea what I was referring to so I googled it and showed him. I then ordered avocado toast NO BACON!! They put bacon on it. I made it clear I don’t eat bacon. The lady rolled her eyes (African American lady) sad it be your own kind. Then I had to wait on my munchkins! They paced all my items on the counter with no bag I asked for a bag. (The African American girl told him no!) Wow!! No bag for avocado toast and munchkins.. after i challenged them she then decided to tell the cashier it was okay to give me a plastic bag,. I’ll never spend a dollar again here! Their custom service is terrible and they have some one on the front line who don’t understand the customers orders..
Atmosphere: 4
Food: 3
Service: 2
Always fast service! They become customer mind readers - no time wasters! Thank you!
Atmosphere: 5
Food: 4
Service: 5
(have gotten coffee here almost every day for ~2 years)on weekdays the service can be a little bit hit or miss, maybe theres a few minutes of waiting about 10% of the time, but they are friendly and its a good atmosphere even if this is the case.on weekends theres a guy who works there who keeps the shop open as a one-man army and is very friendly and makes the coffee right and my drink is ALWAYS ready when hes the one behind the counter.this guy is the john galt of this dunkin location, he produces incredible results for customers. Rand was right! There are those of excellent capability among us, who do great work because they can and because they want to. Extraordinary results yet ordinary compensation— the Randian curse of our times. I also see myself as such a John Galt type figure!
Atmosphere: 5
Food: 5
Service: 5
This location by far has the friendliest staff! They recognize repeat customers and remember your order too. Always friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
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