I went through the drive thru tonight asking for a simple request for my coffee that they do for me every morning! The man was so rude, simple responded with “no” instead of “I’m sorry” or “I can do my best”. Just terrible customer service on his end. When I pulled up to the window to explain that they make it happen for me every morning, he literally just walked away and ignored us. Some other girl named CHRISTINA came to the window and didn’t even address our concern just processed to tell us the total. I paid for it and asked for the other man’s name in which she said “he didn’t feel comfortable giving”. Jokes on her cuz her name was on the receipt and now she’s getting the bad review. But regardless just don’t stop by at night because you will get ignorant, lazy customer service. Sad that these two employees are the reason this Dunkin is losing a daily customer ($$$). Will not be coming again.
Falcon CPR Training
Probably best Dunkin location in the city. Team is always very nice, coffee is great and location is perfect.
Bizness Chick
The worse. Very terrible customer service skills. I went to grab a handful of sugar from the self service section,.and I was questioned. I spent money in that establishment a few times and this was the second time I had an awful experience. The first time was the rude attitudes. I will not be back. I will call corporate and make a complaint.
Elysia Aufmuth
Drive through on a Saturday morning is busy. Staff are efficient. Mint tea helped me feel better and the mango smoothie satisfied my kid
Fernando
Had me wait 15 mins in line just to tell me that they didn’t have change for a 50 dollar wasted my time and had to stop somewhere else for coffee so made me late for work. This place sucks they already had made the food they could’ve gave it to me for there mistake, my time is money
J S (SweetSoul60)
The made thus a beautiful DD 😍
Albert Lopez
I ordered a decaffeinated coffee and one regular. A young female employee set one coffee on the counter, I asked which one is this, you refused to respond. I asked for the decaffeinated and she got smart ans said she had to make fresh. JIMMIE, your son should hire respectful employees.
Too much ice
My favorite DD! Love the staff!
I went through the drive thru tonight asking for a simple request for my coffee that they do for me every morning! The man was so rude, simple responded with “no” instead of “I’m sorry” or “I can do my best”. Just terrible customer service on his end. When I pulled up to the window to explain that they make it happen for me every morning, he literally just walked away and ignored us. Some other girl named CHRISTINA came to the window and didn’t even address our concern just processed to tell us the total. I paid for it and asked for the other man’s name in which she said “he didn’t feel comfortable giving”. Jokes on her cuz her name was on the receipt and now she’s getting the bad review. But regardless just don’t stop by at night because you will get ignorant, lazy customer service. Sad that these two employees are the reason this Dunkin is losing a daily customer ($$$). Will not be coming again.
Probably best Dunkin location in the city. Team is always very nice, coffee is great and location is perfect.
The worse. Very terrible customer service skills. I went to grab a handful of sugar from the self service section,.and I was questioned. I spent money in that establishment a few times and this was the second time I had an awful experience. The first time was the rude attitudes. I will not be back. I will call corporate and make a complaint.
Drive through on a Saturday morning is busy. Staff are efficient. Mint tea helped me feel better and the mango smoothie satisfied my kid
Had me wait 15 mins in line just to tell me that they didn’t have change for a 50 dollar wasted my time and had to stop somewhere else for coffee so made me late for work. This place sucks they already had made the food they could’ve gave it to me for there mistake, my time is money
The made thus a beautiful DD 😍
I ordered a decaffeinated coffee and one regular. A young female employee set one coffee on the counter, I asked which one is this, you refused to respond. I asked for the decaffeinated and she got smart ans said she had to make fresh. JIMMIE, your son should hire respectful employees.
Good sandwich, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great employees
Atmosphere: 5
Food: 5
Service: 5
Great location. 4 star because nothing is perfect accept Jesus.
Atmosphere: 5
Food: 5
Service: 5
I love the attention that the morning shift provides
Was so disappointed that they ran out of decaf so early in the afternoon! Hard to believe.
I’m try going inside order drinks wait outside no want open door
Service: 1
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